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December 2023 by Kyle Davidson
Staff is extremely rude. You can see why Amazon is winning against these stores.
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November 2023 by Chantal T
Today was the start of the Black Friday sales and I just wanted to say that Akilah and Rachel were phenomenal! Sale items weren't scanning properly in the system (I get it, it happens unfortunately) and they were manually adjusting prices and scanning with handhelds to verify. They could have been stressed out and curt, but they were gracious and patient and so pleasant! Akilah specifically was my cashier (Rachel was my friends cashier and I was next in line with her until Akilah waved me over with a smile). Sometimes things are out of our control in retail, and I'm positive some people can be indignant to staff, but I just really felt the need to share that these girls were top notch and a total asset in your store! Thanks girls!
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September 2023 by Belinda Hague
After an extremely frustrating experience trying to order a product online, and continually having my address rejected, I spoke to Daniel at the North Edmonton ToysRUs store. I explained my predicament and he was very kind and helpful on the phone. He spoke to his supervisor and called me back immediately, and the arrangements were made for me to pick up my product at the sale price, even though the sale had ended by the time I would get to the city. When I finally made it to the store for my product, customer service at the front end was excellent. Thank you for your help.
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September 2023 by Radical ram
Amazing staff amazing service big selection. One person stands out. Tracey very helpful always smiling. Thank you.
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August 2023 by mandeep kaur
I wouldn’t even give a single star if there was an option. Worst customer service, I have experienced in my life. I phoned them twice to confirm the availability of the toy. When I visited the store one of the worker said it’s not available and you can get from other store. She was super rude. While exploring other sections I found the same toy. The same worker followed us saying that you won’t get this toy from here. I showed her the toy on the shelf and she started asking the age of my baby. I was so surprised with her behaviour. At the same time, other worker was saying, they few cars available.I couldn’t understand why she didn’t want me to buy that toy.
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August 2023 by Kathy Kaufman
Alyssa in the baby department went above and beyond to assist me with purchasing a crib for pick up in Richmond BC. If I could give her 10 stars for her help it wouldn't be enough. So very impressed!!!
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May 2023 by Alanel Gilles
I love going to this location all staff are very helpful specially brandon ???
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March 2023 by Kesi Amerongen
I’m just amazed how helpful MacKinley and Gayle-Elaine were today when I was in the store on 97 street. I made a purchase from the baby registry. As I don’t order online often I had several questions for the Ladies and they went above and beyond. This kind of service I received today is not often seen in this day and age. I will recommend anyone who goes to this store will be more than happy being served by MacKinley and Gayle-Elaine.
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March 2023 by Colin Pope
I ordered a bike from Ontario, for my granddaughter in Edmonton. Online showed this location was out of stock. When I called to see how I could get the specific bike I was looking for, I was helped by both Tracy and Daniel at the store. Both of them did a phenominal job in assisting me and locating the bike at their store. Daniel worked on preparing the bike hold, while Tracy guided me through the purchase. I am very appriciative of their efforts in making this work so smoothly. Thank you too you both.Colin
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January 2023 by Greg Kolodychuk
Daughter loves her new stuffed tiger. Staff were really friendly, efficient, and professional.
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January 2023 by bhavna bains
Wanted to appreciate Alyssa in the babies section , she is very kind and was very patient and helpful with us on our couple of trips. We finally decided to buy from Toys r Us instead of another store which had travel system for same price because of Alyssa. She made sure she were getting all the information we needed to make decision without getting any pressure to buy. We would like to thank Alyssa for all the help and wish her very best. ❤️
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October 2022 by Jinkies
Was asking where the Hot Wheels were, and this was the response I got from one the a older lady working "does it not say matchbox here?". Well that's the first and last time coming back here thank you to the lady that didn't help me at all and had that attitude, if you can't help someone don't work there, other workers were good but she had to ruin it for all of them.
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October 2022 by Lisa Marshall
The staff were very sweet and helpful. They were so understanding to the children's needs especially if your child starts to throw some tantrums while inside the store. This particular branch has an amazing selection of toys and children would surely like their products. They were so adorable.
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September 2022 by Derek Dupuis
For the last 3 years we been buying lol surprise and easy brand foodie balls. My wife spend thousands on these and they have always giving us the matching box when she buys them all. Well today the manager said that we can not take the box after being told for years this isn't a issue and she was snobby about it saying the other managers lied and that never to happen. What a joke customer service. NEVER GOING back to this store after spending 10s of thousands.
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August 2022 by Chantal
Susan in the baby department is wonderful! She was so patient and kind while helping me and my son choose a car seat. Highly recommend her and her knowledge. Thank you for making us feel so welcome!
