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January 2024 by Lareena Carmichael
I hired two men and a truck in august 2023. I specifically booked them as I thought they were a large company and would be reputable with insurance etc. Trying to keep a long story short, our fridge was very badly damaged on the move. We had hired them specifically to move our brand new fridge and a few other items, like mattresses, since you have to book a minimum amount of time. All of the doors on the fridge were damaged as well as the box of the fridge. The company decided to waive the policy and replace our fridge without us having to put the deductible because they determined it was negligence by how badly damaged it was. We could not get the same fridge, because the cost had gone up, so we had to order a different fridge which was cheaper. One of the employees, Reggie, assured me that they would also purchase me the warranty because I also lost that on the old fridge. He did not return multiple phone calls, did not communicate properly at all, and the list goes on. I’m trying to keep my post short so it isn’t difficult to read, but there are many more details. Today I called Reggie asking for the warranty when they sent me the receipt. He said management considers the case closed. I obviously got very upset and said that it’s up to him to fix it as he promised me the warranty. His only response was that he doesn’t make those kind of financial decisions. I guess I learned my lesson and I should have never accepted the new fridge without seeing the warranty. Either way, I will absolutely never again spend one single penny on this company and I will make sure that none of my friends or family ever uses them. What they did and the way they communicated (or lack thereof) was completely unacceptable. I also hope no one else finds themselves in the same situation we did. Not only did we obviously still have to pay for the move, for so few items, we were out money on the fridge. The only actual reason we hired them. I highly recommend before booking any moving company, you consider your most valuable items and what the insurance is if they get damaged. Let me tell you two men and a truck has absolutely no regard for that. Not only that, they came to our house to assess the damage, both Reggie and the movers who bought the new fridge said “you’ve been really patient. I would be pissed if I was you” and all of this new fridge delivery transpired right before Christmas. It takes me A LOT to write a bad review. So disgusted and angry.
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October 2023 by Lee P.
I suggest they change their name to two Gentlemen and a truck. Classey company and a great team effort. The only moving Company to hire in Edmonton. These are people that you can trust to get the job done and reduce the stress of moving. I rate them as excellent. Lee
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September 2023 by Din mohammad Ahmadi
I couldn’t give them less then one star otherwise I would when i called the store they estimated my moving time 4.5 hours they said to me that our guys will be there at 1 they arrived at 1:45 to 2 pm and one guy was dressed up like he was invited to a party he was not lifting up anything he was just wasting his time when they were dropping off i had help the other guy because the party guy doesn’t help him they ended up charging me for 6.5 hours for wasting time simply they are wasting time to charge you more everyone be careful.Not recommended at all
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September 2023 by Will du Toit
Very professional, punctual and friendly. got a call from the movers half way through to see if things are going well. Did a great job at a fair price in a respectable time.
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September 2023 by Lauri Friesen
I had a special item to be moved, heavy and delicate. I contacted several companies and Two Men and a Truck was the only who responded to a request for a quote. Within a single day the office staff provided me with a quote. They were very willing to schedule it within a few other constraints. The moving team was punctual, efficient, careful and very cooperative. What a great experience!
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September 2023 by Wanda Crosby
Supposed to have arrived at 9:00 a.m. At 8:47 a.m. I got a call saying they were 13 minutes away.At 9: 20, I called the driver back to asked how much longer he will be said he is now gassing up. They finally showed up at 9:45 ( wrong street - gave specific instructions twice to the office a male - when I called the day before to confirm and again to the driver when he called the first time).At the end, I heard the driver ask one of his guys what time he started so he could put it on his paper work He said 9:20, again 20 minutes after they were supposed to have arrived.One and half hours over my elevator booking time, property manager was not impressed, movers very nice and very careful and billing office was very nice that is why they each got one star. However, when given a quote for a certain amount of items (even if they move only that exact amount of items. They will make sure they stretch the hours out to the top of the quote). I specifically asked the office when booking this if I only get them to move these exact items will I be billed at the lower end of the quote she said yes. She never mentioned anything about length of hallways etc., like Reggie tried to say to justify the higher end of the quote, when I spoke to him, for the first time. He also tried to say it took longer due to the City construction in front of the building but there was a clear path in and out as required. I hung up on Reggie and told him to talk to his office where I received the quote. These movers were very inexperienced. Two just starting working with the company. They hand bombed the furniture from suit to elevator instead of using dollies and four wheeled carts which they had on the truck. Needed to tell them how to move the furniture around the fridge, my partner showed them how to use the four wheeled dollies to move heavier furniture (my partner had worked at a moving company before) when they got in the lobby. They ran out of tape and I had to give them mine....all in all the guys were friendly that is why they received the star I gave, and one star for the office lady Anastasia (who finally negotiated a lower price but, still not to the lowest quote provided). These stars are not given for the experience and definitely zero stars for Reggie who was smoke screening to try and get the top of the quote. I asked the driver are the bills always at the high end of the quotes and he said yes.I would not hire them again.Update on September 9, 2023 - received a call from customer service and provided me with an additional one hour discount. Asked me to say I would recommend their company....you decide.
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September 2023 by Michael Burns
*** company threatened to withhold my money until I took down this review, so I deleted it, then reposting it now ***if I could give 0 stars, I would. absolutely horrible experience from start to finish. Workers were SO lazy, didn't seem as though they had ANY moving experience whatsoever. management basically said the damaged furniture wasn't their problem, and wasted our time over and over. Don't waste your time with this company, there are cheaper companies with much better service.
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July 2023 by Kayla C
Yelysei, Kurtis and Vishaldeep were absolutely fabulous!! They had us out of the old house and into the new place in record time. They were very patient with not only the children, but the adults tooAll three of these men went above and beyond all of our expectations, there isn't enough kind words for them.Thank you for being awesome!
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July 2023 by Penny M
Although the movers themselves were great, I was told when I booked that Two Men and a Truck could store my stuff on the truck overnight at no charge. At the end of my move, it turns out they charged me to unload my belongings into a storage facility and then load them back up the next morning because they needed the truck (costing me about 4 extra hours of moving). When I tried to contact customer service about the issue as well as to get a formal invoice/receipt showing what I was charged for, they ghosted me completely. There are a lot of moving companies out there and I wouldn't recommend using this one.(note that the response they left to my review is not legit. I called as requested and was told this did not happen and they are not responsible. Still have not received my final invoice)
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July 2023 by Muhammad Tufail
The service we got was outstanding. The two guys (Reggie and Robin) never looked exhausted during the entire nine hours move. For every problem that we encountered during the move , they were like "don't worry, we will figure it out", and they actually did. Recommended.
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July 2023 by Chantel
When I booked my move of a 2 bedroom place, moved 5 minutes away they told me that usually takes 5 hours. I informed them that I would have 80% of my belongings moved, and just needed them for the big items. 10 items to be exact! Low and behold, it took the movers 5 hours TO THE MINUTE for 10 pieces of furniture! How is that even possible? What if I hadn’t moved every other thing I owned? I bet it still would have taken 5 hours, and they would have made sure of it. It cost me almost $1000 for TEN ITEMS! And some of my furniture is damaged. Never Again.
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June 2023 by Kamran Rizvi
Used them end of April 2023. Extremely disappointed with their service, MUST say WHEN booking the service follow up calls and emails every 2nd day. The final charges due were almost double, and they were very unprofessional members. Even their site supervisor admitted and agreed ON the spot that he would NOT charge all the hours which were wasted by the movers. In addition, several damages were recorded on 'Legal paperwork,' and I was told that SOMEONE would FOLLOW up, as I did sign the paperwork to cover damages if it happened. No one called, and after a few frustrating emails, I asked to send an email with details and pictures, which I did, BUT AGAIN, no response. Today, June 05, 2023, is precisely 30 days after my official submission - NO one cares and responded.My following action is to report and engage the lawyer, they have caused the unnecessary stress to my family on top of damages.
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June 2023 by sheri little
Reggie and the boys were great! Although there were a few phone calls due to schedule issues, Reggie figured it all out and came through!!! A big thank you to Reggie and the boys a job very well done ?. Will recommend for sure!
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April 2023 by Haresh dave
Hopeless service. They charged me double than what was originally quoted. The truck was small so it took long time to load. One crew member was very slow and hence they took such a long time to do the job. Please be careful. They quote less to get a business and they charge heavily after the job is done. Don't hire this company. Useless transporters In Edmonton.
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April 2023 by Kelly Smith
I took time off work to meet the estimator. He didn't show up. I phoned, they are running thirty minutes late.I cancelled the late appointment. I cannot do business with a service company that does not respect my time and that cannot be bothered to let a client know that they will be late.That kind of customer service does not bode well for a bigger project, such as moving my household.
