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November 2023 by GAURAV KUMAR MINOCHA
I rented the vehicle only for 4 hours and got email receipt with 2 days rent charged. Now it’s in dispute and god knows if and when I get money back
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November 2023 by YUSUF AHMED
Very good and friendly people. I will go again and recommend others to go there. No daunting lineups.
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September 2023 by Abhay sharma
Unprofessional staff here, I booked my uhaul for 2 days by visiting this location and on the day of my pickup just before 2 hours they said they can’t give me truck for 2 days so anyhow I said ok I’ll manage just give me for a day so that I can have something to move my stuff because Couldn’t find anything else in the evening and when i visit this location to pickup the truck and they said we can’t give you truck for more than 6 hours. Really unprofessional service, so disappointed and they don’t know their job and if you really want to rent uhaul don’t go to this location because its messed up, Ended up renting 3 pickup trucks from somewhere else and paid thousands of dollars just because of the stupid staff working here who don’t know if booking is done than they have to arrange the truck , can’t just say that we can’t give you truck.So dumb and stupid staff here. Should hire new staff or close this location if you dont know how to manage.
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September 2023 by dillon gurel
If your moving, take the extra time and come to this location, always professional, very helpful, and friendly, I've been dealing with this location for over 10 years now, and the experience is always been excellent especially in comparison to other locations of uhaul.
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September 2023 by Keith Clarke
I ordered uBoxes to be delivered to Lacombe and they got stuck in Edmonton as apparently they don’t deliver to Lacombe. Then they give us the run around on how to pick up our belongings in the uBox
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August 2023 by Mech Tech 15 B
This store was almost completely empty. The were no moving boxes to purchase.The truck interior was disgustingly filthy, the steering wheel was sticky.The hand truck and moving blankets I ordered were removed from my order without anyone telling me. Made moving large items extremely difficult.Overall, it was a horrible experience on an already stressful day.
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July 2023 by Dulat Omarov
Very bad service with ubox. My garage door is blocked second day by ubox and they are able to take only after tomorrow
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July 2023 by Jay Elle
This was an efficient, easy place to rent a vehicle for a couple of days. No extra/hidden fees. Get in/get out within 10 minutes. Much better than some of the car rental places I have been. If you just need a vehicle (pick-up truck) to get around for a couple of days, this is your "gp to". Keep up the good work guys!
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July 2023 by Tim A
Good quality moving trailer, only 40 dollars for the day with insurance. Good size trailer not a super mini one. Would use again
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June 2023 by Stefanie Wong
I would give a negative rating for all of Uhaul if I could.Someone extended the reservation of the person before me at the 6 avenue location, so I was left with no truck. Was also told starting that day, they will no longer be a Uhaul dealer. I was then sent to 17th street over 20 minutes away in order to get the same size, leading to higher mileage and higher gas cost. At this location, the person helping me added our information to the wrong reservation, about to give us a 10' vs a 26'. The whole pickup process took way too long. With the previous mixups and delays, I wasted 2 hours of precious moving time when it was already a very time restricted timeline. Uhaul representative was not able to give me any type of credit worth all this trouble. I will never use Uhaul again and will never recommend or advise anyone to use them.
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May 2023 by kanwaljeet Dhillon
if a customer return a vehicle with gas below the mark when he receive a vehicle, you guys charge $0.65 per km, and if somebody returns the vehicle with gas above the mark, you guys refuse to compensate.I pick the vehicle with 50% gas in the tank and return with 75% gas in the tank,
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March 2023 by Rajesh Parmar
I would give a negative rating if I could. Horrible customer service. The guy at the desk had an awful attitude . Van was filthy. Van's cabin was filthy. Mainly U-hauls' gas policy is made to confuse customers so they can charge you more money. They give you 1/4 tank of gas and then when you return it (especially after hours return) they would say gas was low and they would charge whatever they want to with $30 service charge. Guys please rent a vehicle from the place where they give you a vehicle with full tank so you return them with full tank. no confusion... I would not go to this place or even rent a vehicle from U-haul ever again..
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March 2023 by Bryan McDonald
Overall the experience was ok, nothing to REALLY complain about but just some poor decision making / planning on Uhauls end.The sales rep was friendly and did everything I had asked and could expect from him, all good on that front. My criticisms though are: 1) there is no customer parking in their lot, 2) I had reserved a dolly and blankets but upon arrival someone the night prior “needed them” so my equipment was given away, 3) I have no idea why you would give someone a truck that has less than a quarter tank of gas, no matter what distance they are travelling, 4) I did the online check in but essentially went through the check in process again inside with the associate, seemed like a waste of time.Overall it was fine, got what I needed from them, wasn’t a horrible experience just not as refined / organized as expected.
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March 2023 by Email Accnt
Propane isn't 7days a week (they're false advertising)+ they refused to fill due to cold weather or not having a prt or someone even if you called ahead they would lie and say they had someone when they didn't. Also their online price was listed cheaper and they raised it around 30cents/ltr
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January 2023 by Ankush Gairola
As I reached to the door to pick up my reserved u-haul truck …. The entrance door was broken, then reached to front desk the guy on shift looked like he just woke up all Messed up , then he told us there is quarter tank of gas which wasn’t there , then I came back to returned the truck but I forgot to filled the gas so he told me I can pay for gas and told me it’s going to be $70 cash charge and he can fill that for me …not even showing up on my bill or I can go get gas …. I chose to go get the gas and he told me to buy 10 litter of gas but I only drove 10.2 miles ….. is the truck really use 1 litter per mile ?..What a great experience I had ???????????????????????????
