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February 2024 by A S
I want to acknowledge the kindness and efficiency of the service provided by this Jeweller. The process was quick, and the staff were very pleasant. However, despite the positive experience, I can't help but feel disappointed with the final result of my engagement ring. While the lady assisting me was lovely, the design lacked the creativity and uniqueness I had hoped for. I specifically sought a designer to bring fresh ideas that I couldn't conceive myself, but unfortunately, the suggestions felt generic and unoriginal. Although the experience was good, I won't be returning as the ring didn't capture the personalized touch I was seeking.Addendum:Thank you for your response and for explaining your standard procedures. I appreciate your offer to try again with another approach or designer. However, I must mention that we felt somewhat constrained by the designs provided and were not given the option of another designer. While I don't wish to redo the ring at this time, I do acknowledge the effort and care your team puts into ensuring client satisfaction. Despite the outcome, I value the overall experience at your establishment and the hospitality extended to me.Best regards
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February 2024 by Gary Wang
We had Vandernbergs design and create an engagement ring and two wedding bands for us. Due to unforeseen circumstances, we had a very short timeline to have everything ready. The whole team at Vandernbergs was incredibly helpful, accommodating, and communicative. They were able to have everything done right before our wedding day!We would like to thank Jordan who welcomed us and helped us during our first visit, Guillermo for helping us find the perfect diamond, Debora for creating the gorgeous designs and answering all of our questions, Chelsea for stepping up and maintaining a clear line of communication while Debora was away, and Inah who I met when I picked up the rings 2 days before our wedding. There are other people we would like to thank such as the goldsmiths and fabricators that were involved in the creation of the rings. They are beautiful and exactly what we had wanted.Overall, we are over the moon and incredibly grateful to Vandenbergs and would highly recommend them to anyone who is looking for custom designed jewelry.
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February 2024 by Kent M
Always a pleasure to visit. These folks are so helpful and wonderful for repairs, alterations, cleanings and maintenance of pieces!
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February 2024 by Leanne Baudistel
I had a couple of out-dated rings plus with my original engagement riing, Vandenbergs Jewellers delightfully re-designed a very updated stylish ring for me. I highly recommend these goldsmiths and the company for their expertise and integrity.
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February 2024 by Taylor Riar
Debora at Vandenbergs was outstanding to deal with. She helped me to create an engagement ring that was perfect for my fiancée in a very short timeline. The level of service here is amazing, and I would not hesitate to recommend Vandenbergs to anyone else. Should I be looking to buy additional jewellery in the future, this will be my first stop. Thank you Debora and team for everything!
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December 2023 by Megan Hynes
My husband designed my engagement ring with the guidance and expertise of Chelsea. Lots of discussion on what stone would be perfect. It’s so stunning and always sparkling. I’ve received so many compliments on it.When we went to get our wedding bands made we met with Ralph and the process was so easy to continue the customization. My band fits perfectly next to my engagement ring.We love supporting local businesses and definitely recommend Vandenbergs, especially for custom made jewelry.
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October 2023 by Andriy Bazelevsky
The level of knowledge and service that we have had with Mr Vandenberg and his team has always been outstanding! We truly value the relationship! Thank U again for everything!
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October 2023 by Ben Snider
Vandenbergs is great. They appraised wedding bands for my fiancé and I. They also polished them up so they will look great on our wedding day. Would recommend them to anyone in Edmonton. Always professional and courteous.
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August 2023 by Jaya Chauhan
An excellent tour of the iconic Vandenbergs Jewellers located in Manulife Place today by the friendly, professional and knowledgeable Diamond Specialist Guillermo Gonzallez (GG). Excellent quality work with personable staff working diligently and can be observed as glass partitions..video is too long to post here but GG showed me from start with hand drawing, using 3S printing to finish of jewellery. An awe inspiring tour and Vandenbergs is the jewel of #YEG that we should be proud of as Edmontonians!!
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June 2023 by Iris Albrecht
Staff was professional. It would have been nice to have someone more experienced in our issues. I had texted ahead......I was replied to on this review. Please note there was no insult in a four star. We were served well. Jordan was very good. I have found that when it come to her work . It was good. All that she has done as a follow-up. Was amazing. I will up my star count
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June 2023 by Jonathan Liu
Amazing staff - able to help in a real pinch by getting together a wedding band sized and ready in 40 minutes. Also gave our group a tour of the work area! Highly recommend.
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May 2023 by Patricia Hall
Absolutely amazing customer service! Just before covid we planned to add another ring to my wedding set (which we originally had made with Ralph at Vandenbergs) for our 10 year anniversary. Fast forward a few years and another baby, we just went in and I am so very happy with my new ring! With the help of our designer Inah, we ended up taking my existing wedding band, reusing the gold and changing the diamond settings. She sat down with us, showed us some options and within one appointment was able to create a stunning design that absolutely captured what we were imagining.The quote she gave us was almost exactly the final cost and was ready in just a few weeks. Highly recommend.
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April 2023 by Laura Rudd
Just picked up my wedding band and I am beyond thrilled! The care they showed us and attention to detail was above and beyond. Inah is a real gem and the service overall is unmatched. I proudly recommend Vandenbergs to anyone looking for beautiful jewelry. Edmonton is so lucky to have them.
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April 2023 by Elyce Cartier
My Fiancé worked closely with Vandenbergs for the perfect engagement ring! I do not like diamonds, so they went over and above to make the most beautiful Alexandrite solitaire engagement ring! The staff at Vandenburgs called all of their connections with gemstone dealers all over the world to bring in the perfect oval Alexandrite for my ring! We loved dealing with everyone so much, that we purchased our wedding bands from there, and we will be lifelong customers for all of our jewel needs. Absolutely recommend them to everyone looking for a one of a kind experience, and for one of a kind jewels! I can't rave enough about the staff and the unparalleled customer service we experience every time we walk in the store!
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January 2023 by Charlotte Edgar
I highly recommend Vandenburg’s Jewellers when you shop for high quality jewellery. Ralph is extremely knowledgeable as are Shelley and the rest of the staff. If you don’t see something you like in the store, Ralph will help you design a custom piece as he did for me. I was thrilled with the result.I am confident you will be a satisfied customer!
