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December 2023 by kevin devote
Girls there are knowledgeable and professional the fitting room lady went above and beyond for my girlfriend when i went to spoil her ?
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November 2023 by M. Lourdes Gramajo
Good attention when picking the clothes, good variety of items. But they had a problem with debit and credit cards which lasted all the day, so u couldn't buy anything unless you had cash. They should tell you in advance when they have these kind of issues, so you don't lose your time with something you won't be able to buy.
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November 2023 by Jewels
Really disappointed with their return policy. One week past the 30 day return and they won’t even issue the return on a gift card, exchange only. You’d think for a big chain like here they could do better.
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September 2023 by Kiera Lane
I was just here but left after I noticed I was being followed by one of the workers. Me and my friend even tested to see if she was, so we went from one corner of the store to the other, and she did. We didn’t see her follow anyone else. She and another worker made us super uncomfortable by being super pushy and watching our every move. Probably going to be my last visit to this specific Victoria’s Secret. Don’t stereotype people, do better.
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September 2023 by Ja Alaban
I have a bad experience with the manager today at WEM Edmonton @ around 4pm...just for the 2 missing mists. The manager was so rude...in good faith we are giving u the 2 mists but this won't happen again. She asked for the receipts and i give it to her accused me of throwing it to her and that I was disrespectful...told me 3x don't talk to me...I don't want u to speak.again....They can check the camera and audio of what happened today...in front of everyone in the store yelling at me... the worst manager she even threatened me not welcome in the store...the sad part is that the only location in Edmonton...probably that's how she treats the customer.
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September 2023 by Jada Roset
I wanted to commend the ladies working on this crazy Monday evening!You were all absolutely fantastic at keeping us somewhat stressed customers calm in an unknown situation. Thank you for making what could have been a traumatic experience one that I can look back at and think “wow, they helped me feel safe.” Bless your hearts, I hope you all know how amazing you are and seriously- THANK YOU!
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September 2023 by Cassandra T
Went here for an interview. I arrived early and looked around prior to my interview as I prepared. Once I got to the interview the manager introduced a second person who would be interviewing. I assumed she would be after me and was early.... but instead the manager brought both of us in. A little shocked because as a former manager that would be a no-no. I was asked first for all questions, and the girl would respond back "what she said" or "exactly the same answer". There was a bit of questions & she didn't even extend or add ? I didn't get hired but the girl who basically piggybacked all my answers did
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September 2023 by don mckenzie
Gf gave me measurements, and a mission. Mission NOT ACCOMPLISHED. Don't open a drawer, that looks like a Salvation Army barging bin, and expect me to root around. Don't be understocked. Don't pass me from 1 associate to another, and have me go through everything a third, or 4th time.May as well shop online.
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July 2023 by Dinah Althorpe
Theres a decent variety here! Its a large store and theres an even distribution of clothes and lingerie.Its nice that both Victoria's Secret's collections (VS & PINK) are conjoined in the mall so you can shop at both at once. You can pay for both brands at either of the checkouts.The fitting room area is decorated so nicely. Its a nice bright pink with cute lighting with tons of rooms and theres always an attendant to help you.It can be crowded especially in the afternoon, so plan ahead.
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July 2023 by Jessie Micheal
The last time I visited VS was 2 years ago. Today I bought a few bras and accessories from VS and no one greeted or helped me. The lady standing in the front looked like she was not interested working there. No one working there smiled not even the cashier. The store is male dominated as there were no women cashier. All 4 cashiers were men, which is fine but doesn’t look good to me when I compare it to lingerie stores that I went to like La Senza or La vie en Rose that has mostly women working for women. I don’t think I was able to connect with the store maybe because I am out of town. In my opinion the store needs more energy and femininity. VS is losing its spark and glamour. They need to look into management and reorganize the store.
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July 2023 by LV FamBam
I would like to express my satisfaction with Victoria's Secret's products and customer service. I have been a loyal customer and have always found the quality of their lingerie to be exceptional. The staff are always friendly and helpful, making my shopping experience enjoyable. Overall, I highly recommend Victoria's Secret to anyone in need of high-quality lingerie and excellent customer service.
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July 2023 by Taxi driver
I never went in a VS before. I have seen a wonderful looking bra from outside and went in the Lady, I think her name was Victoria as well, she was very helpful and nice. She showed me a different bra. I went in a dressing room, tried them, and they fitted well. It wasn't until I was in the dressing room that I realized I was at Viktoia's Secret. So, know I owned my first VS bra ever. I like it very much.
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July 2023 by Madi Lockerby
Such awesome customer service!Sue, Erica, and Huba (I’m so sorry i definitely butchered that) were all super helpful and so so sweet! Such a great experience, they were super hands on (in a good way) and so quick!
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July 2023 by Kyanne Perrett
Was given a gift card for Christmas that was bought at this store. When I went to use it for the first time at the same store, balance was zero. Apparently they've had fraud at that time and had a bunch of their gift cards tampered with. Even though they were aware of this, they didn't honor the gift card and I lost out on using it at all.
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June 2023 by Jesse Petipas
I don’t usually leave comments but I had the most amazing experience today and wanted to share! I don’t venture to west Ed often but needed all new bras so went this AM.I had four associates greet, help, and offer to give me a bra fitting. The girl in fits went above and beyond even though it was quite busy. The greeter approached me and offered a bra fitting as soon as I walked into the store. Even the gentleman on cash was super friendly! I truly applaud whomever trained these staff as each one of them was so friendly and helpful! What wonderful service by wonderful people:)
