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March 2025 by Jukka S.
West Side Mitsubishi is the most unethical and dishonest organization I have ever encountered. Here's how they cheated $2307.90 from me. We verbally agreed on the vehicle base price, winterization package, 3M protection, free winter tires, rustproofing and undercoating. When it was time to sign, they didn't go over the paperwork with me. They didn't verbally itemize anything on the bill of sales. They just watched in silence as I signed and initialed a stack of pages. When I was done signing, I asked for my copy of the paperwork. The answer was no. They didn't give me a copy. Why was that? I found out six days later when I picked up the vehicle and finally had a chance to inspect the papers. They had secretly shoved two add-ons to the bill of sales that I never wanted or asked for: something called "Etch" $1199 and "Tires & Rims Program" $999. When I was signing, I did not expect or notice these lines on the page, and they were never itemized to me verbally. This is an Unfair Practice as detailed in Section 6(4) of the Consumer Protection Act: "(4) Without limiting subsections (2) and (3), the following are unfair practices if they are directed at one or more potential consumers: (a) a supplier's doing or saying anything that might reasonably deceive or mislead a consumer." Furthermore, this is what the Alberta government has to say about documentation: "Businesses are required to provide buyers with the comprehensive bill of sale document at the time of the vehicle sale." This is exactly what West Side Mitsubishi failed to do. The paperwork was eventually handed to me with the vehicle. I looked at these two surprise items on the contract and I had absolutely no clue what they even meant. I had to Google to see what the word "etch" had to do with cars. (It's the engraving of the serial number of the vehicle which, to the best of my knowledge, gets done at the factory, not at the dealership.) They refused to send me the detailed terms and conditions of this "Etch" add-on, so to this day I don't exactly know what it is. Pure thin air, as far as I'm concerned. "Tires & Rims Program"? This one they did explain. It's a thousand-dollar warranty for accidental tire and rim breakage. For 24 months. But this is beside the point. The point is that they added all this hogwash on the bill of sale without my informed consent. In the normal world, when salesmen dupe a customer, the manager should step in and make it right. Not at West Side Mitsubishi. First, I called the dealership and asked these bogus add-ons to be removed from the bill of sales. Response was negative. Then I emailed the manager and explained, in detail, how exactly they had ripped me off. The manager attempted to make it right by offering "free lifetime oil changes." Incredibly, this was yet another scam. I looked at the wording on this "free oil change" contract and asked the manager, repeatedly, what the small print means. He refused to explain, so I did my own research. The dealership service department was courteous enough to reveal that the deal is not actually free. To qualify for these oil changes, I would have to pay for a series of inspections and services over the years, including costly brake inspections, transmission service etc. This entire episode has been beyond disappointing. I had no idea that any business could actually go to these lengths to deceive their customer. West Side Mitsubishi owes me $2307.90 ("Etch" $1199 + "Tires & Rims" $999 + GST).
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November 2024 by Jho V
Very trustworthy and very kind to deal with. Thank you Anderson.
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October 2024 by Angelo C
Job well done Anderson . Thank you so much!
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October 2024 by Jamby Estrada
Thank you so much Mr. Anderson for your amazing service. You have another grateful customer.
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October 2024 by Ayany Xyrylle
Excellent work Mr. Anderson! Greeting the customer first time that they step their food on the company.
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October 2024 by Euseph Cavaneyro
Thank you Mr. Anderson for the good service and nice experience hope to have transaction with you again soon
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October 2024 by Raverjohn Dimatulac
Thank you Mr. Anderson for the good service and nice experience hope to have transaction with you again soon
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October 2024 by Mizuke Batangas
Thank you Mr. Anderson for the warm welcome ? more customers to come and keep ?
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October 2024 by Evelyn Mayo
Thank you for the wonderful experience Mr. Anderson thank you and have a successful work
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October 2024 by Andy G.
Anderson provided outstanding service by helping me understand what makes a perfect car for my needs.
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October 2024 by janet garma
Good job Anderson
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October 2024 by Marvin Judd Valdez
Good job Anderson.
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October 2024 by Jho
Anderson was an angel in giving us a helping answers to our concerns and questions. If you need a person who listens with ears open, find Anderson.
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October 2024 by Ruhii Sharma
Loved their service and they are very patient and good in numbers. Thank you Christina ❤️
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October 2024 by Vishav Kanta
Christina and Sam are awesome people, very logical and transparent?️we recently purchased a Mitsubishi Outlander from this dealership. I love the service and communication among us. If you are looking for car, mind checking out them for best price.
