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February 2024 by Madison Steele
Cute store and nice employees, but highly disappointed with the “all sales are final policy”, as this was never stated to me when purchasing my products and there were no signs anywhere visible. I am particularly upset with this policy as I was ripped off and did not notice until I already purchased, which is why I am now annoyed by the prices and how much I paid for everything - $72 for 5 essential oils that aren’t even the complete 10ml like the bottles claim to be, along with a green aventurine pendant!? The bottles also all contain different amounts of the oil in them, despite them all saying 10ml on them (see photos below). My friend also said the same about not being informed of the “all sales final policy”, as she was with me, she never saw any signs or heard the employee state anything of this policy at the time of purchase or after purchase, so I am not being dumbfounded. She also noticed the oils were all different quantities in the bottles once we returned home. I do not have all bad things to say about this place however (please read until the end).Upon returning home to try my new essential oils and noticing they don’t all contain 10ml, the one scent in Winterburn smelt completely different from the tester and awful, which my friend and mom agreed with me (but the tester smelt great for both my friend and I, which is why I got it). So, I viewed the receipt to review the return policy, in hopes of being able to exchange it for a new one, and then noticed the “all sales are final” on the bottom. I am hoping they will let me exchange it for a different scent but I doubt it, though I will give a call later on today. I also understand essential oils are expensive in general but this is a rip off. (At the time of purchase I thought $72 was odd as I thought it was much less for what I was getting, but I really wanted what I picked out so I didn’t think much of it. I then noticed the prices when I got home, I thought all of the essential oils were $8, with the exception of one (Dragon’s Hoard) being $16, so I am not putting that part onto the employees or store, as I did not notice). With that being said, so, all the essential oils are supposedly 10ml but the ones that are $16 (Dragon’s Hoard Oil and Rose Oil), opposed to $8 or $10 like the rest are far more expensive for what reason, when they also contain even less than the cheaper ones?? I understand there may be speciality oils but they should contain the same amount, if not more, if you’re paying more for them. I do also understand that inflation is high right now and small business owners have to set their prices to what will make them most profit, but this is a rip off and will ultimately make you lose business in the long run. I also came in on Sunday, February 18th (yesterday) and purchased at 4:05pm, as stated on the receipt, so it is not like I would have used a large amount of the oils already to try and make this place look bad and get money back.I do think this store has a lot of potential however. Although I have seen better quality crystals elsewhere, the prices are decent for crystals and pendants in particular. There are also lots of lovely options for the essential oils and herbs. The option to pick and purchase an unknown book is really cool as well, because you don’t know what you’re getting and is great for indecisive people like myself. It was also nice the employee let my friend and I take some free incense after purchase. I am very happy with my pendant thus far and can’t wait to start wearing it. With that being said, I would make a few suggestions:1) Please make customers aware of your policy before a transaction is completed, and maybe allow for an exchange of products if needed.2) I would also suggest to please reconsider the amount of product being given in your essential oil bottles because customers ARE willing to pay for them.
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February 2024 by Clark Kierstadt
This is actually a pet value now. What the heck is where faeries live?
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February 2024 by Nicole Gamble
Very nice store with decent prices and very friendly and knowledgeable staff. Lots of selection and variety.
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February 2024 by Jordyn Scharle
Selection here is unreal and the people working are always eager to help!
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November 2023 by Laurie Adam
Great store to enjoy your inner witch! ❤️
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October 2023 by Shawnna P.
Greatly location. Plenty of free parking. Calming atmosphere. Friendly staff. So much to look at, the eye can't take it all in.I love jewelry and found what I was looking for. It's perfect for finding a special gift. I wish they'd carry greeting cards so I could get a birthday card to go along with my gift all at once. They have special events like Tarot and horoscope readings. Check the website for dates.
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August 2023 by El Santaclareño A.
Excelent store and the staff is amazing! Lots of stones to pick from. I'll be back for sure!!
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August 2023 by Kary
Best Store if you're looking for Witchcraft or Spiritual things. They are moving into a Bigger Building.
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July 2023 by Justice J.
Great selection of incense ! The woman who served me was very sweet and friendly ! I recommend
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June 2023 by Chrissy M
First time there wasn’t good but I think it was a variety of things in the day bc I went again at the behest of my daughter and really enjoyed it. Looking forward to another visit
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June 2023 by Danika Cyr
This is one of my favorite stores in Edmonton! They have a wonderful selection of crystals, herbs & other metaphysical goodies for your apothecary ^_^ the great customer service is just an extra bonus!
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June 2023 by Ian Brown
Really lovely staff, who were incredibly patient and polite while I rambled about how important it was to me to find a store that is respectful and considerate of Indigenous spirutuality, culture, and ceremony. They explained their work, how they acquire their Indigenous pieces, and helped me find what I needed and explained different products in the store. I am excited to share this store with the other people in my life looking for a safe store!
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May 2023 by THERESA SHIRLEY
Where Fairies Live is a beautiful store, with plenty of crystals and all sorts of witchy items. I really like this store and intend to shop there again soon.
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March 2023 by Heather Dobson
I popped in yesterday to see the Market, but ended up having such a wonderful conversation with one of the employees. She was so kind and answered all of my questions, even when i ended up jumping from topic to topic. She made me feel so welcomed and at ease to ask the questions i had, which i will admit rarely ever happens for me. She helped me find the right book to be my first read into this journey and gave me so many ideas to help understand the multi-faceted way i can move forward and learn. I cannot recommend this shoppe and the lovely, welcoming, non-judgmental people in it highly enough. ❤️❤️❤️
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March 2023 by Emaky
This place has a really nice selection of crystals. Decent variety and has friendly staff. The store is tiny but clean and the prices are fair, I'd say. Definitely check it out if you're looking to buy crystals.