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November 2024 by Amritjot Singh
Level of ignorance by the staff n they act like they are giving customers a favour by selling stuff at this location is out of this world. Whoever own this store should change the entire team
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November 2024 by Kay Jay
Absolutely terrible customer service
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October 2024 by Vishwesh Patel
We went for and exchange and the employee working there was behaving really rude with us at the counter
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October 2024 by Nelly Shar
The two girls of the seller were talking obscenities to each other about how tired they were of everything. Right on the sales floor. These were two Ukrainian or Russian speaking short girls. These are not the emotions I go to the store for. This happened on September 28, 2024 at 11.06 am.
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September 2024 by Ayrton Baeza
I tried to return some shoes because they were very small and the size I followed was very large, they don't have a single damage but the staff was very rude and there wasn't even a chance to talk to them
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August 2024 by Rithu Susan
I bought a dress and I was charged the wrong amount ( I paid more than what was on the tag )
When I took it to the store after 5 days and showed them the price difference they asked me y I dint bring it back on the next day . Seriously ?? It’s their fault first of all that they charged me more and they are asking me y I dint come ?? No apology..and with too much attitude ..
Zero customer service .. they wanted to prove that I am wrong that I dint check when I bought it .. never ever will go back
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August 2024 by Martyna Rab
Really rude no one helped us threw my change back at me. Talking about us in Ukrainian thinking we don’t understand and giving us nasty looks
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August 2024 by Liudmyla Yazvinska
When they have sales you can find clothes under $12.
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August 2024 by AlOkbа
It's a good store, we've shopped as a family a couple times. Regarding the mess that some people write about, I am also very indignant, but the buyers themselves are to blame. Buyers carelessly treat the goods: throw them directly on the floor, shoes scattered, children arrange games between hangers. I lived in Europe and such behavior is very rare. Shoppers are very careless and ill-mannered, you have to look for problems in yourself first of all.
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July 2024 by Isabel
So horrible.
The staff seem to have 0 regards to help i literally asked one staff before I even finish asking my questions she had answered that's all we have in store which was not even what I wanted to ask my question was how much is it . .
I think the customer service is very bad . And the workers are so rude af.
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July 2024 by kylee nixon
I got these in the mail 2 days ago, seemed to fit ok, wore them once for a 15 min walk in the neighbourhood, brought them to the store today, they won’t take them back or exchange for smaller size. Boo, poor service.
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July 2024 by Татьяна Михайлюк
After visiting this store, I was left with an unpleasant aftertaste; at the checkout, the first girl in the queue at the checkout said that I was in the wrong row and they put me at the end of the line without even trying to find out the situation. The store is very dirty, there is a lot of dust, things are scattered on the floor. I have no desire to visit this store anymore, I will shop online.
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July 2024 by Amazon Jeluush
I was there last week to buy an outfit last minute. I asked people to help me but they all seemed busy. Fortunately, a black girl “Favia” (I don’t know if I spelled her name right) helped me and she was kind and patient with me. I had a hard time explaining what I wanted to buy at Zara and she helped me find good clothes for my friend’s wedding. My friend’s wedding was two days ago and everyone complimented my outfit. Because of this, I will start going to Zara Southgate from now on.
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July 2024 by Shilpy Lubana
I went to this location yesterday July 1st and wanted to try some cloths. It was about 5pm and store was closing at 6, the female employee (a black lady) assigned to the changing room told me in a rude manner that she will close the changing room at 5:30 sharp. When I came out of the changing room within a few minutes, there was no employee at the changing area, so I put all the hangers in the rack nearby and was going to put the cloths on the table in the front when the same employee came rushing towards me and rudely told me to bring all the hangers. I told her that I put all the hangers on the rack already when she was away but she kept yelling at me for the hangers. As a person of visible minority myself, I felt insulted and harassed. I have been shopping at Zara for years and now I don’t feel like shopping at Zara anymore because of the way I was treated.
Just a side note even thought I always make sure to bring the hangers every time I am using a changing room I still find it strange that the employees at these retail stores are expecting us to bring the hangers and feel entitled to yell at us for doing their job.
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July 2024 by Param Vir
I just had a horrendous experience at this location. The staff is unprofessional in their conduct and is abysmal in their demeanour. Being yelled at by the staff for leaving a hanger in the try room is not only impertinent but also inconsiderate. Not only the customer service is poor, the way I was yelled at felt abusive.
