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February 2024 by nick allen
By far the worst dealership to visit. The service manager Wendy is rude and clueless. The sales staff are incompetent and that’s being kind. Avoid this place at all costs as they will rip you off. I would have put zero stars if it was an option.
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February 2024 by Michael Appel
Don’t even waste your time going there with warranty work. They’ll just leave it outside and do the hourly billable work. tried twice getting getting my day time running lights fixed on my 2023 Jeep and they wouldn’t even look at it. This is the same problem I had with my 2012 ram. What’s the point in custom service when we can just make an excuse……..
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January 2024 by Zachary Shrader
Highly recommend this place! Went out of there way and got me out of a bind!Cheers
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January 2024 by Chris Morris
Great experience
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November 2023 by carolyn macdonald
We had an awesome experience with this dealership. Trust me we have had some horrible experiences with car dealerships. Travis was very knowledgeable and went out of his way to ensure we were happy.Kristina the finance manager, went over every detail and is such a delight to deal with.We will most definitely be going back for any further needs.
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November 2023 by Shawn Bedford
Great service from this location, they really went the extra mile to help out!
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November 2023 by Cliff Anderson
Bought my Jeep Wrangler. Got the color I wanted. Have had no issues with the service department. Everybody's been real friendly!
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November 2023 by anders linde
Always a pleasure taking my truck in for any kind of work that needs to be done and my daughter absolutely loves the kids play room.
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October 2023 by Hope Hiemstra
Honestly if I could give this dealer a negative rating I would. They don't even deserve one star.Book an appointment a week in advance and drop vehicle off on time. They asked when I needed it back. 5pm i said. Sure no problem im told. At 230 I checked up to find out it hasn't even been looked at cause some techs were sick. Okay no big deal. I'll drop back off tomorrow morning. Drop off this morning and just mentioned like if it can't be done today let me know now, I'll just reschedule. No no we will get it done. Checked in at 1230 and it hadn't even been started. Only to be told I guess I should have bought it there instead of else where. Considering the vehicles I have bought there already ?Nice customer service ? on point. I'll ensure I never step foot on that door again. And make it my mission to make everyone aware of the unbeatable service at Edson dodge.Thanks for wasting my time
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October 2023 by Debbie Burgess
We purchased a new 2024 rubicon from Edson Chrysler. They worked very hard to make a deal for us and came in lower than the $ value we had in mind. When a few hiccups came along they proceeded to make everything favorable for us. With no pressure, they strived to make our purchase pleasant and they succeeded .Thank you Travis Wendy and Krissy.
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October 2023 by Sarah Yates
Worst service. Booked an appt for 11:30 for a simple oil change, called at 2:30 and they said it was going in the shop soon. Called again at 5:04 they said it was in the shop. Went to the shop at 7:00 and found out they never touched my car, moved it from the front of the shop to the back. Drove 2 hours from Grande cache and received the worst service. Will never go back nor will I recommend this shop to anyone. Save your time pick any other dealership.
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October 2023 by Tony G
*WARNING*Do not bring your vehicles here.I brought my jeep here for service.Initially I was quoted approximately $5000 over the phone when I went to pick up my vehicle the bill was $1589 more than I was told. When I said that’s not what I was quoted the Service mangers answer was well my service advisor messed up and didn’t include this and this blah blah blah. She refused to honour original quote or reduce the bill.I was billed for axle seal replacement and differential service that wasn’t done or done improperly.I brought my vehicle to another mechanic for new tires and an alignment. The mechanic noticed the axle seal was still leaking and the diff did not appear to be serviced recently.I called the dealership to try and get it sorted and they instructed me to call Chrysler Canada. Chrysler Canada said that it was a dealership issue and they should be taking care of any warranty on parts and labour.The service manager Wendy is rude, condescending and will not listen or help you if you have any problems with the work they do also claims to be general manger so I guess there’s nobody above her. She will talk over you and repeat over and over how she stands by her team 110% and they guarantee the work they do. She actually talks like she’s the one doing the work. I tried to reason with her multiple times but she denies any wrong doing. She is a real piece of human garbage.Edson Chrysler will not reimburse me for the parts and labour on work that was supposed to be under warranty.A sign in service department promotes winning a prize if you post 5 star reviews on google.They can’t be trusted to do the work you are paying for.See photos.
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October 2023 by Eileen Balaban-Hearn
Great service! Staff make you feel like family when you arrive at the dealership. Fast service - friendly faces. Been dealing here for over 20 years now!!
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September 2023 by Jim Regan
Well small town service is still alive and working. On a road trip to the coast we had a mechanical malfunction, and the kind people at the service department were able to squeeze us in promptly ordering parts, and take care of us. First class dealership. Thanks Wendy. And get great staff. Everyone was friendly and accommodating …
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August 2023 by Katielynn Kaiser
This dealership and their service team went above and beyond to help us out of a flat. We were camping off the trunk road when we got a flat, on a Sunday, with no spare tire.After hitch hiking into town with the flat my partner was lucky to find the dodge dealership was open! Not only were they the only ones open; no kal or Canadian tire, but they do 24 hour emergency repairs and after a fellow from the shop drove him back to our truck and put the tire on before following us back to town to make sure the patch held! Thank you!! 10/10 recommend
