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March 2024 by Lance Hruschak
I had a flat deck trailer stolen from my fathers property, that was subsequently recovered . The RCMP Phoned to let me know who had the trailer and what I needed to pick it up. My father ended up picking up the trailer. This predatory towing company provided him with an outrageous bill , but what choice did he have . They have the trailer if you want it back you have to pay the bill. Now lets deal with the charges , and just for clarity the property where the recovery happened was less then 20 km from their yard. They charged $300.00 for the tow , even though it was an unloaded flat deck trailer that they hitched , no cradle, no hoist.Then they charged a $30.00 fuel charge (for 20 km)Then an administration fee of $100.00Then a gigantic $80.00 a day storage fee for 12 daysTotal bill to have the trailer released $1291.50 including . G.S.TWe were called by the RCMP on Wed trailer was picked up on Tuesday . Tried to pick it up Sat but they are closed, although that doesn't stop them for charging you storage. Long story short this is a predatory company that tries to take advantage of people in a vulnerable position. If I could have given them 0 stars I would have. I have also contacted the RCMP to notify them of the situation and my hope is they take him off their list and never use him again. And just to be clear I am not the type of person who bashes other companies online with negative reviews , but i felt I had no choice but to say something to stop these people from doing this to anyone else
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March 2024 by Jason Steele
The person that answered the phone had a really poor attitude. Not a good company to deal with.
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January 2024 by Rob McDonald
Didn't use their service however I watched one of their drivers pull up and park across the fire lane in front of the Fort Saskatchewan Shoppers Drug Mart, blocking most of the lane that enters the parking lot, and pile out with their family, yelling at someone who drove around them as they got out, again because they were blocking the main lane of traffic in front of the store which included the fire lane. If this is what their drivers think is acceptable, I wouldn't recommend their services.
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November 2023 by Colton olstad
Wow.. before i phoned I read the reviews and couldn’t believe how poorly people spoke of this place until I contacted them myself . I was absolutely blown away how disrespectful the man answering the phone was . I asked the gentleman “Hey how are you doing today “ his response was “what do you need “ I told the man what I needed he hung up on me . I then drive to the physical location to talk to the arrogant man behind the phone . I arrive the 11:00 in the afternoon Friday oct 27th there gates locked . I phone the number on the gate yet again he answers the phone “what do you do want “ . And no help was given and was hung up on again .The RCMP notified me a stolen vehicle was being held at this location and for me to visit the lot and confirm the vehicle had stolen items from me inside of it.All I needed was to walk in there lot and confirms the stolen items were mine .Hiway 28 towin couldn’t even have a conversation over the phone let alone unlock there gate to help me .Call Titan towing if you need any towing or vehicle services save yourself the poor service and communication.
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March 2023 by Seabiz 44
Had Nathan come out tonight to tow my bus out of a ditch. He professionally eased my mind that the tow would go smoothly, which it did, was kind and easy to talk to.Service: Special vehicle towing
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March 2023 by Someguy Fromsomeplace
Nothing special about the situation just a vehicle break down, but the service was great from Nathan.Arrived, loaded, and transferred to my desired location quickly, safely and professionally. And he was very nice to talk with!Thanks for the help!Service: Car towing
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March 2022 by Naeemah Khurshed
Nathan was really understanding when I had my accident. He went above and beyond to get my car in shape.
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March 2022 by Aaron Elliott
Arrogant.
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March 2022 by Richard Winacott
Called and asked for help with an off load. Obviously didn't want to help. I asked him about distance to redwater told me to look it up on Google maps. definitely not customer driven. Told me to call his competitor instead for an easy job of helping a guy unload. Thanks for the great customer service. But that's ok. He missed out on a 300 dollar job that took the guy 20 minutes.
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March 2021 by Jeff Oldford
The people at this company were very rude to deal with. We had to drive 6 hrs round trip to pay a tow bill, because they would only take payment in person!Service: Car towing
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March 2021 by Todd Dunford
Great help when our vehicle broke down on the 28A. They were very considerate and got our vehicle to the dealership with no problems.
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March 2020 by Meat Head
Extremely high pricesNot a single care about customer service and customer experienceAvoid IF possible
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March 2020 by robert mcmurray
As good as an impound lot visit could be !
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March 2020 by Max G
I had an accident on Friday and called on Saturday. It was not my choice for my vehicle to be towed by this company. The person we talked to was exceedingly rude. Wants to charge extra for helping us on a Saturday. Would not answer our questions. Was not helpful to us at all. I would not recommend this towing company to anyone ever.
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March 2019 by Allan Humphreys
i can only imagine the people they must deal with. but in the end he's a great guy and very helpful.
