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February 2024 by Marie e Herbert
Fantastic customer service our son just moved to his first home. We needed a bed for him and end up buying also a living room set. Friendly not pushy to sell. Honest opinions and cleanest furniture store and well presented. Been shopping there.since 2013.
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February 2024 by Lisa Martens
Love shopping here. Very friendly staffLove my new couch
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January 2024 by Rudi Skorepa
Had the pleasure of having Tammy as a sales person to buy a new bed frame. Not only was she polite, professional, and knowledgeable. She also made the process so easy! I had made a mistake with my measurements and had to change the headboard. Even though I thought I was such a burden with my mistakes she made me feel as if she was truly happy to help me with my problem! If you’re looking for a honest and easy sales person go see Tammy!
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January 2024 by Tea Elle
Not accessible for those with disabilities or strollers. Bathrooms are not accessible and the clearance section is upstairs with no elevator. Aisles are tight with barely any room to move.
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January 2024 by Graham Galloway
Tammy at Ashley in GP was super helpful and found exactly what I was looking for. She spent the time researching and follow thru was quick!Thanks!!
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January 2024 by Hailey Allison
Kim has always been a joy to deal with when I go into Ashley furniture. I’ve watched her go above and beyond for my friends, family and myself. Kim has taken every step possible to keep all of her customers happy and we will always keep our business with Kim and Ashley furniture, thank you for the amazing customer service.
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January 2024 by Syd All (Syd)
Tammy was unbelievable and went above and beyond for us and our family. We are so grateful for her amazing customer service
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October 2023 by Adam H
Service was great the product is good but the wait was ridiculous (over 3 months)
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September 2023 by Jesse Jackson
Had our first experience at Ashley Furniture and it was smooth from the moment we walked through the door. The ladies on the floor were super friendly and knowledgeable, the guys in the back helping us load our furniture did so with a smile on their face. Will definitely be coming back!
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August 2023 by Courtney Carr
**UPDATE** The owner of the store has since contacted me and has given me multiple options to make it right. He was very apologetic and easy to deal with once he was aware of the situation. I am very pleased with the outcome and how promptly he had got ahold of me. I encourage anyone that has issues that haven’t been dealt with to your satisfaction to call the store and ask to speak with him directly.I have had had the worst experience buying from Ashley in Grande Prairie and will never again be buying from them. I found couches and was told they were in the warehouse and could be delivered July 7th. Called them about 1 week prior to set up delivery and they told me they were on a truck next week. They said mine was damaged but brought me the loveseat. I then called about the time my couch should have been in as my loveseat was damaged. I was informed that they would come look at my loveseat and see what they could do. I asked if my couch was almost in and they informed me they checked the day prior and it wouldn’t arrive until the middle of august. They brought me the floor model because I had made such a fuss and have older grandparents that need a comfortable place to sit. I have now called today and asked on an update to be told it’s looking like the 3rd week in August. I asked if it was guaranteed then which I got told no they have no control over that. I mentioned I would call head office. I spent most the morning on the phone with Ashley head office phone numbers only to find out they are privately owned and there is nothing anyone can do besides that store. Was also talking to another friend that had issues that was told 2 weeks for her couch to come in which turned into 6 months so I’m not holding my breath on my couch arriving anytime soon. Save yourself a headache and buy from another store if you don’t want a complete headache and run around.
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June 2023 by Kenny
Honestly some of the best experience I had with furniture shopping. I've been to every furniture store in the city and this is the only store that's probably helped me out the most. I never felt locked into my decision or pushed to buy something. Tammy was honest and up front about. I was unsure of a couch I wanted. They did not have it on the floor and Tammy said you know what. Let's order it in. If it you don't like it, I will refund you your money. No fees, no nothing. Every other store in town was going to charge me and that alone is what makes Ashley. Probably the go-to place to place to shop So if anybody gets a chance to shop here, definitely ask for Tammy
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June 2023 by Jessica Layman
⚠️ DO NOT BUY A MATTES FROM HERE !!!! ⚠️ .. bought a 2000$ king mattress November before last and it gave out before the year was up. There’s a big hump in the middle of the bed. I’ve been trying for the past six months to get warranty for the mattress because it’s supposed to have ten year warranty. NO SUCH LUCK ⚠️⚠️ the guy who done the warranty claim said he sent it to someone where he didn’t. I called LAST WEEK and he called back saying the other warranty guy didnt receive his msg but he sent it again. They called YESTERDAY and said the grooves in my bed need to be bigger!!!!!!!!! So I have a 2000$ mattress that’s no good to anyone. The two big grooves on each side and the hump in the middle made it too uncomfortable to sleep on….. just a warning to anyone in Grande Prairie; theres soooo many mattress stores, just go somewhere else and save yourself the trouble I’m having ⚠️⚠️⚠️
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March 2023 by Jonathan Lambert
Kim was helpful , patient and polite with the many questions I had involving our new sectional.
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March 2023 by Noelle Hiscock
I had the chance to work with Amber to purchase our new sectional. It took 3 months longer than anticipated to receive our furniture, however the staff was always quick to work with me and accomodate my delivery needs. Very friendly staff to deal with and the furntiure arrived in perfect condition! The delivery drivers are super friendly, respectful and quick!
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February 2023 by Dallas Covert
After shopping around online all day for the couch we wanted we called the store and spoke to Tammy who was not only knowledgeable on the product but made the experience of ordering quick and painless. We look forward to future purchases from Ashley HomeStore GP branch and dealing with their well trained and extremely helpful staff.Thank you!
