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February 2024 by Nahid Faizun
I visited the branch yesterday and today,i am here from long time but the girl ravinder kaur who served me yesterday was having different vibe,so kind,so polite,nd respectuful,.i have lot of things and questions but her patience level was good such a positive Energy.she was happily serving me i like the Service 10/10
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October 2023 by konvicted kustomz
Everytime I go into this branch it's nothing but a hassle.Constantly trying to put my paycheques on hold even though it's been the same cheques for months and account is never in the negatives.Not a single issue at the branch across town though, only this branch.
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June 2023 by Oliver Harrison
An Indian lady was so rude and unprofessional. She didn't even say "Hi!" or "How are you?" She rudely spoke to me without looking at me. She didn't even ask me to show my ID even though it should've been a mandatory process. She rudely placed a piece of paper in front of me to get my signature without saying anything and didn't even give me a pen. She cut my debit card into pieces without my permission. She had long nails which were totally unprofessional and typed on the keyboard, making disgusting noise. It was too slow to do because of the inappropriate black fake nails. When everything was done, she should've said, "Is there anything else I can help you?" and "Have a good day," but she said NOTHING!! She just put a receipt on the table and was staring at me. It was so rude and unprofessional behaviour. I couldn't believe it. She made me so uncomfortable and itwas horrible experience. She was AWFUL!!!!!!!!
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June 2023 by Rasha Hassan
I really had a very good experience today with all the employees working in that branch starting from the amazing lady in the front , she was so kind , very cooperative and smiley ending with one of the best financial representatives there, Raeannon Aikman . She is very nice and helpful, go through everything with me and did her best to make me understand! , thank you
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April 2023 by Ennz Ally
The staff were very accomodating. They were able to answer all the inquiries.Gie was very knowledgeable and she even assist me even though I dont have an appointment that say. Awesom customer service!
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March 2023 by Geraldine H.
Convenient location in the middle of the downtown area of Grande Prairie. Usually not busy in the bank itself or at the ATMs.Philomena was a pleasure to speak with recently. Such a warm and welcoming manner. She quickly took care of what we needed to get done and with a big smile throughout. ?One star off as one of their other employees (younger, slim black man don't have his name) was cold and unfriendly and definitely not projecting a positive image for the bank overall. Considering how quiet this branch often is, they especially don't need anyone with a negative attitude like this.?
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March 2023 by Robayet Ratul
Im with cibc long time but this branch and their service and behaviour with client are very rude . hope they treat customers better way
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March 2023 by D
Opposite of helpful, refused to answer a simple question until i explained in detail what I needed, then completely got wrong what I had just asked for.
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March 2023 by Ryan Wilson
Customer service is very slow, there's usually one person working.
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January 2023 by Julie Ferguson
This is the best bank I delt with if I were to refer anybody it would be this bank straight up
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December 2022 by rajeshkanna mohan
Staffs are very professional
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November 2022 by Jenny Despot
I am so happy to be with this bank. The gentleman I was speaking with was so polite and helpful. I was very happy and uplifted by the end of our conversation. The gentleman was able to help me out with all of my issues. I got his name and it waSangee.
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October 2022 by refit 01
Worst bank ever! Absolutely usless and tell nothing but lies!!!!!
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February 2022 by Kristin Reed
Never much of a line up, everyone is friendly and efficient. Always a pleasant experience.
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February 2021 by Kevin Gerbrandt
Very professional staff. And they have very competitive rates compared to other banks.
