-
December 2023 by 63tbo
The gp auto group was very nice to deal with. The sales people the finance people everyone involved to help me get into a new truck they were fast and kept me informed every step of the way.
-
December 2023 by chauser
I purchased my 2014 Jeep Cherokee Trail Hawk from Grande Prairie Chrysler on May 30 2023 After I purchased the Jeep I discovered on my own I was sold a vehicle with an open recall. The recall 23V338 states that the vehicle can catch on fire and not to park near any structures or vehicles. I was never told about the recall by anyone at GP Chrysler during or after the sale or even after bringing my vehicle back twice for service. I never would have purchased a vehicle with an open recall where the vehicle could catch on fire- a vehicle that I’m not supposed t ! near any structures or other !!!!!!! The remedy for this recall is still currently under development. After I discovered the recall, I have made several calls to GP Chrysler. I have been told by one of the managers that they do not have to inform customers at the time of sale about recalls, I was told by my sales person that I was told about the recall then said oh sorry you weren’t told. Then told a manager would contact me. A week later still no contact from a manager till I called! And now still no call back as promised. Needless to say, I am not a happy customer!AS OF DEC 20 2023 - IM NOT SURE WHO TOLD YOU THAT THEY ARE IN COMMUNICATION WITH ME BUT THEY ARE NOT THE LAST TIME ANYONE SPOKE TO ME WAS ON NOVEMBER 30 23!!!
-
December 2023 by Kyle Eveleigh
Very friendly staff and service! Very accommodating and Will call and verify befor any work is done.Highly recommend as the best dealer in grande prairie hands down
-
December 2023 by Cylesburk
They sold me a lemon that supposedly went through an out of province inspection. Issues with the car are as follows (and not a full list)1. Rear driver side signal activates every light (including break light) to blink along side the blinker lights.2. Condensation inside the vehicle (I have to scrape ice off from the inside)3. Touch screen does not function.4. Water dripping in through my overhead light fixture.5. Heating system is near non existant, only the drivers side produces heat, and barely any at that, which is why I have to scrape ice off the inside of my vehicle.They claim the vehicle did not have these issues when it left the shop, yet it was the delivery drivers who informed me of the drivers side signal issue upon delivery. They falsified an inspection document. Currently seeking out a lawyer as this dealership refuses to make adequate accommodations given the nature of this fraudulent vehicle sale.EDIT: dealership told me I'm lying about the condition of the car.EDIT 2: they are only willing to offer me "fair trade in value" for this lemon of a vehicle. Anything short of a full reversal on this transaction is an insult due to the fraudulent nature of the sale. This is what the owner claims in his response is "working with me".
-
December 2023 by Dustin Sowinski
Jason driedger is a hell of a guy and set me up with a dodge ram and at a good price. Very happy with him and what they did to help me out with thanks !
-
December 2023 by Jessica Macisaac
William carriere did an outstanding job finding me exactly what I wanted. He went above and beyond to suit my needs. I am very picky but he never gave up and the outcome was me falling in love with my brand new 2023 dodge Durango rt with the blacktop package. What an amazing ride! Definitely recommend
-
December 2023 by ako ngu
Tony is always very attentive. Goes Way above and beyond to help. Not at all dismissive. I dont speak car repair language, and Tony shows he understands that by using plain language to explain. Tony makes my car troubles lighter to bear. Thank you and team of mechanics.
-
December 2023 by Lesley Lobb
I love GP Crysler. They are always professional, friendly and do whatever they can to accommodate you.Their service is awesome!! I highly recommend this dealership!!
-
December 2023 by Alex Olson
Was very pleased with the outstanding service that I was provided with by William and the staff, he was a understanding and helped me find the vehicle that I wanted and that fit my needs as well they went above the call while I was dealing with insurance so that I was able to get into my vehicle early.
-
December 2023 by John Sowden
I’ve purchased many vehicles from this dealership for over 20 plus years, I keep going back as the top notch sales, service and management team can not be beat in comparison to any other dealership that I’ve dealt with….People like Jordan Brause and his trusty assistant and wife Alisha are top notch as well!!Very professional, fun to deal with, and try their best to get you looked after in speedy fashion so they don’t waste any of your time….They make you feel very comfortable and get right down business or just chat about life if ya want…. All around good people….In the service end, again, good people eager to please and provide top notch services.What a treat to be able to walk into this dealership and be treated with respect and friendship!!!!They’re just not the kind of people to take your money and crank out sales, they’re a dealership that develops relationships that can last a lifetime…!!!I’ve yet to meet anybody there that had a bad attitude, or showed any dis-respect to anyone….Ya, there are bigger and shinier dealerships in this city, but that’s only on the surface!! What counts is “How it ran on the inside”!!!Fancy bells and whistles don’t create real people with real relationships!!!Good job Jordan and Alisha, my hats off to you folks and the dealership…You all have my respect and friendship for years to come!!!!
-
November 2023 by Kayley Patterson
I have been working with Tam for a couple months trying to get into another vehicle after a deer hit on my new jeep and experiencing less than acceptable customer service from the Peace River Chrysler. Tam went ABOVE and BEYOND expectations, he let me take my time and was not pushy or that typical “annoying sales rep”, the sales manager Will was also very helpful with our purchase. Tam was able to get our vehicle ready fast enough to take it home the same day we purchased. If you’re looking for a new vehicle and a considerate and funny sales rep I would 100% recommend Tam.
-
November 2023 by Brittony B
After my water tank and thermostat suddenly “tanked”, at the lube side Kevin and his team got me right in and had the job done in a few hours. I spoke with a kind front end woman in the bay, TB in sales who was also great, and a nice shuttle driver who was able to come and get home in minutes. Will definitely be back.
-
November 2023 by 18speed
They've been a good dealership so far. Aside from the service advisor that forgot to advised the shuttle operator to come pick me up, ended up waiting for an hour and a bit. Good thing I have Terry's number. Not a big deal, one mistake does not reflect the overall image of the company.
-
November 2023 by Calvin Hrynkiw
My wife and I intended to purchase a new Jeep in 2018, went to the dealership and started to make a deal. The dealership was about to close, and we were presented with a deal which included no detail and was just a payment per month. We were asked to put a deposit and come back tomorrow to sign papers and close the deal. We put a deposit, and came back the following morning. The only thing we wanted to see was the detail on pusrchase price, trade in value, and all the fees before we signed. We were told that we agreed on this payment and they would not show us the details. Seemed very suspicious, so I pushed for more detail, and discovered they were including their rust prevention system which we rejected. OK, we then needed full details since it was shady at this point. The manager was called over, and he essentially asked why I needed to see the details and asked if I was calling them liars?? I said yes, since it was obvious they were trying to hide and decieve us. The manager kicked us out, and kept our $500 deposit. Beware of their shady sales tactics, presenting only a payment per month and not a detailed list of charges, as they are just using as a way to scam you out of money. The manager is a real piece of work.
-
November 2023 by Dorothy Chaval
I have purchased 3 vehicles from GP Chrysler and have always had a great experience. Jordan Brausse is who I go to when I'm ready to buy a new vehicle because he is efficient, professional and great to deal with.
