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April 2025 by Chelsey
There's no tellers in this bank
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March 2025 by Violet Napier
Went to close an account I couldn't use until last week due to the postal strike, and was told they would not waive the fees at the branch. A quick phonecall to Scotia banks customer support line (not the branch's line) and it was waived without me even asking.
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March 2025 by Sofie S
Hours are a joke , closing at 4? More like 330
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February 2025 by Brittneey Patricaa
Not nice and completely rude to their customers.
Not to mention when u ask questions about your own bank & money they get mad and annoyed ….uhm excuse me isn’t this your job ?
Hubby pulled his bank and I’m next, won’t ever go back and definitely won’t tell anyone to go there.
Avoid this bank at all costs !!!
The older white lady at the desk is extremely rude and gives u nasty looks, she was extremely annoyed and mad that we came in to ask questions she’s like can’t u guys call? We were like we did they told us to come in to a branch and she’s like nope u need to call.
So we did and came back in and she’s like we only have a half hour left to closing so make it fast!!!!
I was in complete shock!!!!!
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January 2025 by Cameron Rezansoff
Incredibly slow, people walking out constantly while in line , never more than two cashiers and they could care less, leave mad every time
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December 2024 by Ryan Reid
This place has GARBAGE customer service. By far one of the worst banks and staff I've had to deal with yet. Ignored and hung up on more than once. Wouldn't trust their staff to fold my socks let alone, manage my banking needs. Will be switching banks ASAP.
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December 2024 by Mike Schwab
Can't use bank machine. Too many people sleeping in lobby
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December 2024 by Rahul Krishna
They closes early most of the time
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November 2024 by Nataliia Sekundiak
I really needed to go to the bank urgently, but on Friday they closed at 3:50 pm, although the opening hours are until 5:00 pm.
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May 2024 by Tyler Sampson
This was my first banking experience ever with Scotia as brand new customer - intercepted by the front desk girl while I was walking up to teller and was told I had come during "No Service Hours"... go use the ATM. I told her this was my first time ever using the account and wanted to confirm some things with the teller. She said I would be permitted to speak with the teller as long as I used the ATM to make my deposit first. I went out and did the deposit using the ATM but as I finished the transaction, it hit 4pm and the branch closed.
Scotia isn't my main bank and thank goodness I got to see how they run things before I moved any other business over to them.
TD is open until 6pm or 8pm and only close at 4pm on Saturdays.
Scotia is only open until 4pm or 5pm with 2 hr "No Service" times and is closed all weekend. With a 10am open time, you have days where only 4 hrs are set aside for banking lol
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April 2024 by Anonymous
Staff is too rude, i keep on going back to this branch but every time they saw me opening the door they look at me and they start whispering each other, cristine and cristy, i felt discriminated that time, the other teller who is an indian girl is too rude also, its 11am and its an hour ago when they open, im in line but when its my turn to her window she look at me and then she put the sign saying next teller… they make you feel unwelcome and uncomfortable staying there, they are not friendly at all, i regret opening account for this bank, the service is very slow and the staff is not good, they choose what client they want to help and if they dont like you they make you feel your not welcome to their bank…Td bank has more friendly staff and they give you the best smile that you could get when you enter in there banks.
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December 2023 by Otis Tunke
Not helpful. When something goes wrong, it's just a wild goose chase of "we can't do anything, call these people" over and over again. 0/10 would NOT recommend. DO NOT BANK HERE!!!! ALL THEY DO IS MAKE YOU LOSE MONEY!!!
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November 2023 by C2sexxi4u
There’s a lady here Christina who will see your man come into the branch. Find his number and call at 10:30 pm to “check” in on him.. really unprofessional.
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August 2023 by Tanner Goodridge
I went to get a bank statement asked for checking and savings, the have me only the checking statement, not a huge deal but she was talking it up as I stood there waiting.Tellers could be better but the bank institution itself is AMAZING.You can see your credit report your credit history you guys score there's an advice Tabitha let you see how much you spend on what if they suspect a charge is fraud they just put a notification on your app to let you know.
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April 2023 by Lawrence McCartney
Staff never able to help at down town branch. They do things illegally. And not by any book a bank should be following.They never return phone calls no matter how polite you are. Now I'm mad. I was a customer of the bank not specifically that branch for 29 years and bever will again
