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December 2024 by Jocelyn Jimenez
Waited too long because there was only 2 bank teller are helping customers..not satisfied with the service today
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April 2024 by Shaun C
Nothing but thieves, was charged a $20 monthly service on my money master account which was never charged before as i rarely use this account. When I called in to inquire I was told it was due to bill payments being made from that account. I never use that account for bill payments and went through my transaction history to make sure.
Watch your accounts closely. They steal as much from you as possible
I will be switching banks tomorrow
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March 2024 by Shaun Callan
Nothing but thieves, was charged a $20 monthly service on my money master account which was never charged before as i rarely use this account. When I called in to inquire I was told it was due to bill payments being made from that account. I never use that account for bill payments and went through my transaction history to make sure.
Watch your accounts closely. They steal as much from you as possible
I will be switching banks tomorrow
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June 2023 by Gurjeet Kaur
I had a great experience with Cory Pointon the Innisfail branch manager.He was very helpful!.he is very nice.
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March 2023 by L C-M
My husband banks with Scotiabank & has for decades. He took our young child in to cash his cheque he received for his birthday. My husband brought a form of identification to show he was the parent of our child. The teller refused to cash the cheque unless our child opened a bank account. Went to another branch who happily cashed the check & wished my son a happy birthday. Extremely poor customer service.
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March 2023 by Martina Niggli
I had a great experience with Dennies Blackburn, the Innisfail branch manager, today.He was very helpful!Thank you very much!
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March 2022 by Eric Pfeifer
Painfully slow service, horrible hours of operation, the staff don’t seem to be trained for simple banking transactions.
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March 2022 by That Guy
TL;DR This branch has no respect for you, your time, or your business. You should avoid this branch if you value any of those.I had an appointment to open a business account here with Susan Patteri. Only after waiting 20 minutes after our scheduled appointment time, was I informed she wasn't even in the branch. Perhaps that would have been fine if she had given me a heads up. She then rescheduled our appointment at the last minute a few more times.When I finally got into the appointment she seemed aggravated for no other reason than that I was there, she was very condescending, which is ironic, as by the end of the meeting it was very clear just how incompetent she is.I was under the impression that an advisor works with you, not against you. However that's apparently not how Susan interpret's her Job title. From the beginning she tried to find any reason she could to refuse my application and eventually she did. I left feeling defeated and exhausted.After Susan's repeated reschedulings, I had a sneaking suspicion Scotiabank wasn't going to work out, so I made an appointment at a branch down the road. And in contrast, I didn't wait more than five minutes to see the advisor, he kept his appointment, he understood our situation from the start and didn't face any of the issues Susan did, as he knew what he was doing. He made the process painless and at the end I felt empowered, like I had someone in my corner, rather than fighting tooth and nail to open a simple bank account.It's like Scotiabank doesn't want your business, which is fine I'll be happy to take my personal and business accounts to where I am valued.I contemplated naming the other branch and employee, to give you an alternative to this branch. However I don't want to give Scotiabank any ammo to supress this review.One by one, the people that made me love this branch have left, leaving only bitter and/or incompetent employees, like Susan. Such a shame Scotia doesn't care.
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March 2022 by Jerrett Strueby
Dennis Blackburn made the purchase of my first home incredibly easy! He turned a monumental task into a smooth, streamlined, and efficient process. Couldn't recommend highly enough.
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March 2020 by Izetta Sellors
Great staff!!
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March 2020 by Krk
Just purchased my first home and obtained my mortgage through Scotiabank Innisfail. Dennis was very patient, knowledgeable, and thorough through the entire process. I am thankful he took the time to explain the different options available to me, as I feel very confident in my decision to obtain my mortgage with Scotiabank. Excellent customer service -- I highly recommend based on this experience. Thank you!
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March 2020 by Great Again
Best banking experience in my life, thank you! Special thanks to Shy for being so kind while I had to wait a little bit. :)
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March 2019 by Jerry Bidulock
Just wasted well over 10minutes waiting for an incompetent service person to complete a simple transaction. I was told that they do not call back, and then I got cut off. Start over ... or switch banks?Lovely
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March 2019 by sean semark
I’ve banked with scotia for almost 10 years. In that time I’ve worked closely with Dennis Blackburn. He has always taken the time to help guide and make recommendations that meet my banking needs. I am a loyal scotia bank client thanks to the incredible service I am given every time I interact with Dennis. Keep up the great work
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March 2019 by Josh Hennessey
Working the branch manager has been a pleasureWhere I was not able to get the help required threw other banks scotia bank was able to assist me with all my financial needs.
