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July 2024 by Al and Andrea bonner
The manager at the jasper budget was very helpful. I had a rental from Edmonton airport and we needed help amending the agreement to add on an additional driver. Fast courteous and friendly. My daughter lives and works in jasper and I’ll definitely be using budget again given my experience
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January 2024 by Eline
We waited for an hour in front of their store without knowing why they weren't opening. Unreachable by telephone. When the employee finally arrived we received no apology, his response being that "there were no reservations for today so he did not come at the opening time indicated", while there were 3 of us waiting to collect the car that we had reserved several months ago... Deposit of $700 requested, while the conditions stipulate that it can be 20% of the total amount of the reservation. No snow tires available even though we learned that they were mandatory for driving on certain main roads. In short, a waste of time. Fortunately we had not paid in advance and therefore went to the competition (which opened on time and where the deposit required was $250).
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December 2022 by Tony Treubrodt
Make sure to check you contract closely before signing anything at this location. I made a reservation online and the base rate was listed as $287.54 but when they printed out the contract it was increased to $469.99 with no explanation/notice at the time. The representative didn’t say anything about the increase to the base rate and when I called Budget afterward to note the discrepancy, they stated that a parameter of the reservation had changed because the supplemental protection was added. So essentially they increased the cost of the rental by nearly $200 because I agreed to pay them an additional $330 for the supplemental insurance (resulting in a $500 increase in charges for the rental). Definitely make sure to take the time to read everything closely and challenge it before picking up the reservation for you don’t end up with the same costly lesson.
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December 2022 by M Wigmore
Rented a car in Granada. Cost $740 for 3 days. Quoted $259. No receipt. They waited until we left the country and then gave the runaround until we gave up. Nice work! I am putting this up on all social networks. And as soon as I get names I’ll start posting those too. It would be nice if you go out of business.
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December 2022 by Alex Vanneste
Their phone number is currently not in service and when I walked to the station there was no one at the counter. Instead, another number to call and was informed that you can't rent a vehicle for one-way trips from them.
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December 2022 by Ryan Wolff
System is down so they locked the doors and refused to answer the phone. Horrible customer service. Dire need situation and they won't help because of technical issues
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December 2020 by Jodi Libby
So very pleasant and helpful!
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December 2019 by Michelle Etherton
WATCH OUT!!! BIG SCAM! Was immediately charged the wrong amount when picking up the rental... My online reservation was for $170, I was charged $278. They updated the contract to state the correct amount, but never refunded the difference, stating that it is just a hold and won't be charged until returning the vehicle. Upon returning the vehicle, my card was charged over $600!! Have been contacting this location and customer service for a month now and finally received a response by phone from Budget North America Escalation - only to receive a final response email referring me that they can't help and I need to contact the counter at Jasper! Will be reporting this company and be disputing the charge elsewhere, hope no one else gets scammed like this by them!!
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December 2019 by Chloée Guillette
I had a bad experience. Knowing that I was not from the area, the clerk did not deign to inform me more about the steps to follow, so I instinctively did as with Uhaul. The tank was less than half full, so I paid to fill it up. Upon arriving at my destination, I was charged $100 because it wasn't full, but it was more than 3 quarters. Very insulting to have an empty tank, fill it up and pay for others.Bad service in the office and on the phone.
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December 2018 by viola
In Jasper, because it was a holiday, no car rental companies seemed to be open. Later, I found that renting a car from Budget Car (a small store diagonally opposite the Jasper train station) was more convenient than a well-known car rental company!
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December 2018 by Shannon Love
Budget car rentals is completely unprofessional. I would not recommend this company or location to anyone.I rented a car early July 2018. The day after I returned the car, I realized I had left my bluetooth speaker in the vehicle (valued at $250). When contacting Budget regarding the speaker, they were less than helpful. They advised me that the vehicle had already been "cleaned" and nothing could be done as no items were "turned in". It is evident that one of Budget's employees stole the speaker and thus they were unwilling to address the situation properly.
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December 2018 by MJD Photography
good deal from costco car rental! if you haven't use costco car rental, you should- to save you some money! ??
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December 2015 by Sylvain Pastor
Great service, staff is fast and efficient. Convenient location close to the train station.
