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October 2023 by trac crews
I prefer to use a bank that picks up phones
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June 2023 by Karen Chopey
I had to close out an account and open a new one a month or so back, which caused a landslide of negative transactions. I phoned the 1-800 line and they wouldnt or couldnt help me. I went into the Lacombe branch, eventhough its not my home branch, and was so thankful I did. The tellers were very friendly, as well as the branch manager. They went above and beyond to help me get everything straightened out. She and her staff were absolute stars! Thank you for helping get through this absolutely frustrating time!
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April 2023 by Stacy Trigg
Horrible branch to deal with they have 0 communication with customers regarding account or policy changes.
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June 2022 by Simone Date
Great branch to deal with. Always friendly and they have your best interest in mind.
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December 2021 by Montanas 3612
This Scotia Bank is fantastic to deal with. The customer experience is second to none!! Keep on taking care of us the way you do and we’ll be clients for life! TY
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December 2020 by Spencer Walters
They used the proper "their" when referring to people
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December 2020 by Fiona Mitten
This is not an issue with Lacombe branch IN ANYWAY it however a review of the Scotia Bank as a whole. I have total power of attorney over my parents lives... However This morning was literally hung up on (I was short, but not rude) I have never seen such incompetence as a whole. 6 months ago I gave a certain branch NOT LACOMBE a 5 or 6 or their review when then sent me a survey after my appointment, I actually received a call from the branch manager saying that I shouldn't put that low of a score as it effects them from their head office. What I am assuming it affects is his bonus... I am so upset with these people I want to scream, this is all over the fact that they messed up setting up my POA properly now getting them to fix their mess seems nearly impossible. I sit here tying this as I'm on hold with the office for the 3rd time this morning.
