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October 2024 by Manjot Kaur
Kristy is so good, soft spoken and quick. she helped me lot for solving my problem instantly , this location is far better than other. Thanks to general manager for their fast service.
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May 2024 by Rakesh Dholakiya
Excellent customer service by Suresh Nannamatti and Team. Very quick with work and get it done with ease. Most of people dont like this branch but I appreciate their help. This is great team work !
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April 2024 by Pandora Sims
Terrible place DONT use Cibc switch to Rbc or someplace else, they don’t answer phones or call you back, can’t get in touch with anyone
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February 2024 by Angela Herceg
Giving a 1 star because I can't give zero. This bank has drastically gone downhill. You get told one thing on the phone and then book an appointment, for them to tell you something different when you get there. What a complete waist of my time. I will be finding a new bank for my children and I. Completely useless.
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February 2024 by Mahdi Mahmoudi
Called the CIBC to dispute a transaction, I put on hold for 113 minutes, seems they really don't care about their customer, this is ridiculous.
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October 2023 by Dhaval Patel
Super slow banking..they need to hire more staff..no more banking with this branch
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September 2023 by Twinkle Chahal
Jasmeet was amazing at her work . She helped me choosing a account according to my needs . She was very patient answering all the questionsSo thank you Jasmeet
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July 2023 by Wayne Loustel
I don't like seeing the pride flag on your money machine when I go to take money out.Where's all your help for all the missing children why don't you have their faces instead of People prayed with her junk hanging out and think they're awesome I'll be taking all of my money out of your bank as soon as I can except for one penny
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March 2023 by Keegan O’Sullivan
Worst banking experience I have ever had. It was unpleasant and unprofessional. 15 minutes of the manager lecturing me how I cannot get a PLC due to how much overtime I work and since I work shift work it’s “unreliable”. I proposed using my year end T4s instead of paystubs but he refused saying it will not work unless I get a letter of employment. He lectured me until I asked “can you even try to help me” He finally agreed as I was about to walk out. This manager proceeded to open my account FOR THE FIRST TIME and sheepishly offer me a 10k+ line of credit… I didn’t need to provide proof of income. He only had to open my account and he would have seen the system already offered me this line of credit.Save yourself the stress just drive to Edmonton or Wetaskiwin.
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January 2023 by Anne-Marieke Smid
Kristy was amazing, I needed a bank statement for my Permanent Residency application which appeared to be more complicated than I thought. Regardless, Kristy had it done within 3 hours, even right before the Christmas break! Really happy!
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October 2022 by Jesse Kokol
Very disappointed. I just moved to area and switched to this bank from my local bank I use to deal with. Unfortunately I was lied to about cheque deposits. Told me I would see money in account with in 24 hrs but now they are telling me 10 business days. Lakeland credit union would clear my cheques within 24 hours. This is unacceptable. I’ll be switching back to my old bank and not recommending your services to anyone anymore.
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June 2022 by kyle bilodeau
Pathetic service overall. Even closing out my account was a chore. The branch associate Jasmeet I had the displeasure of dealing with was so bad at assisting me it was almost impressive. Just deal with another bank.
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April 2022 by Amy Kuntz
I wrote a cheque for one of my employees she banks here, I was called by these guys to confirm the cheque which i did. They still would not release the hold on this cheque for her to get paid.... The manager could have and chose not too. This lady has children, I pay my employee in cash now and she is closing her account here.
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September 2021 by Toothless R6
The best employee at the CIBC is Kumar. Made my customer experience very enjoyable. Give that man a raise.
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September 2021 by Victoria Popik
Review From 2020: For the past week I have called 4 times trying to book an appointment with a financial advisor each time leaving messages. I have yet to receive a call back. Highly disappointed.Updated Review June 25, 2021A year later since my last review...By far the WORST customer service I have ever experienced. Try to book a financial appointment, good luck. They will book you four weeks or more out or refer you to another branch in a different city.Try to get any response at all from their general manager via email or calling you will not here anything, even after two weeks of trying; four email attempts and three voice-mail attempts.Due to this ongoing for well over a year now I will be pulling my funds as this branch has gone way downhill. As a customer for almost 30 years I am astonished at the lack of professionalism the Leduc CIBC branch now delivers their customers.
