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March 2024 by pfree87
Amazing service, did exactly what they said they would, when they would and the cost was way cheaper than the competition. The only hiccup was when the original tow truck that was coming to tow my vehicle had a flat tire, but dispatch called me right away and arranged for me to leave the vehicle and they took care of the tow without me being present or needing the key. Absolutely stellar company, will definitely use again and recommend to friends.
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March 2024 by marie mercer
Shawn with Oil Country Towing is an amazing member of your team. This is the second time I had the privilege to deal with him. He goes above and beyond. Five stars for sure!
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March 2024 by Kale Girouard
GREAT customer service. I had the unfortunate experience of having my car towed as I was out of town for work. I went for a chase looking for my vehicle once I got back to the airport and found out the circumstances. I contacted Oil Country Towing, and Don had gotten back to me at 11:30pm and he had told me he could get my vehicle out of the lot the same night. He took time out of his night to pick me up from my hotel instead of me having to walk, and after a quick 30 minutes, I drove out with my car. Getting your vehicle towed sucks, but the customer service does not. I can't thank you enough, Don:)
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March 2024 by Maddie L
I usually don’t write bad reviews but this was something I wanted to share. My car was towed here and it was quite a hassle to get it released. I got AMA to tow my car out of the lot. This company told AMA they weren’t able to release it due to there being an ongoing investigation on the vehicle. I was told by AMA, (not the towing company) I have to speak to the cops in order to get it released. I do so, by trying to get ahold of the RCMP to release my car. I then call this company back and ask if I’m able to pay for the fees in the meantime while I wait on a response from the cops. I am then told by this towing company “oh actually your car was mixed up with another model of your car” so they basically told me never mind it was a mistake on our end. However, they never made the effort to call and inform me about it. Overall, this whole situation was handled poorly, carelessly, and lacked communication skills. AMA were the ones to actually INFORM me about what was happening.. not only was it a hassle for myself but for the AMA driver being sent away and left confused.
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March 2024 by Jonnell Kerwin Garces
Please advice your Customer Service reps , they dont have a good customer service / They keep put on hold .when you asking the price they keep hung up the call .,
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February 2024 by Brenda “b” lm
I called at 8 pm and Sam was there in 20 minutes! Fast friendly and very helpful. Kept me posted along the way for where exactly it was dropped and where the keys were. Very helpful. Called the office to pay the balance and the woman who helped me was also quick and friendly. Thank you again Brenda
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January 2024 by H
Waaaay cheaper than cliffs towing. Was told 4-5 hour wait, called back an hour later to confirm and they said they were 45 minutes away. I think our drivers name was Ryan? Awesome guy, super informative, will call them again if anything ever goes wrong!
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January 2024 by Darren Mitchell
Pathetic customer service that hung up on me when I asked if they could tow us sooner than 8-10 hours.
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January 2024 by Scott Heaton
Called for a tow......they curtly told me the wait was too long, call back later. Asked if I could book a spot, they just said no. So......not polite or professional.
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January 2024 by liam kent
I called this towing company yesterday to tow my car, it wont start even i change the battery, she said waiting time is 48 hours, i been calling many tow trucking company earlier and no luck as scheduled waiting time is amost two weeks atleast, so i got a bit of joy when the lady from oil county towing told me that i need to wait 48 hours, i can wait for that, but then i called today to adjust pick up time to 4:30 (originaly around 3:30) but its a guy who answer the phone he just straight told me we dont accept booking now… i replied i already have i called yesterday and the lady told me that the tow will be there after 48 hours (tuessday 3:30pm) … the guy said no without checking… what a joke im waiting for nothing now i need to find a tow truck again back to square one. My point is why the lady get my name and number and booked me after 48 hours if its not realy.
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January 2024 by Morgan Lapointe
Unfortunately, due to the circumstances of me having to have my vehicle towed, they accommodated me the best they could. Friendly staff.
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January 2024 by XtraRice
I called them for towing at 6am in the morning confirmed everything and told me I had to wait 8hrs which is fine. 8hrs come by called them to see any updates and they told me they don’t have any of my records and told me they had a 15hrs wait which I'm not waiting for. So yea thanks for making me wait all day for nothing.
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December 2023 by Adam G
Didn't end up using their service, as my insurance company took over, but the representative I spoke to on the phone on Dec 9 2023 approx 9am was absolutely awesome. Polite, courteous and honest, I called trying to get my vehicle towed to collision reporting center knowing very little about how this works as I've never been in an accident before. The person I spoke with was caring and worried I may end up paying unnecessary fees and that I should reach out to my insurance first. Really appreciate this person explaining everything to me and being so respectful and caring.
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December 2023 by David Hilton
Super great towing company
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November 2023 by Sarah Jane
Last week, our SUV broke down outside of Leduc on our way back to Rocky. We were told 3 hours but Chris got to us in 15 minutes. He brought us to our hotel room and even recommended a great mechanic to get us fixed up. The charge was way less than I was expecting. Definitely helped make a bad situation feel not so bad. Hope I don't have to use them again but if I do, I know who to call!
