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April 2025 by Mykenzee McCarthy
I will never use their services again. They are impossible to get ahold of, I have phoned 4 times over the last week and been on hold for over 2.5 hours!!! They are not worth the wait! Who has time in their lives to spend a total of 10 hours on hold just to end up disconnected or needing to finally hang up because I have other tasks to take care of.
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January 2025 by Joe Quiroga
My bank put a hold on my Christmas bonus and my monthly payment missed.
Called AMA to explain what happened and they wouldn't reverse the NSF charge. Told be to have it paid by the 12th or find new insurance.
Merry Christmas to you too!
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November 2024 by Rachel R
Still the local Lethbridge location staff were NOT able to provide us with Positive Customer Service Experience.
We will look elsewhere for our auto insurance.
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September 2024 by Gord Hoffman
The worst claim experience I have ever with AMA
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August 2024 by Joshua Nickle
Called yesterday, was on hold for over an hour, gave cause I didn’t have time to wait around. Called again today, yet again on hold for over an hour. It’s getting ridiculous at this point.
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August 2024 by Shannon Fendley
Amazing staff, but not enough of them.
They are very helpful when you finally get a chance to speak to someone - they definitely need to triple their staff working at the location and on their phone lines.
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July 2024 by Gabri Piri
There are lots of perks to being an ama member as long as you don't visit inside. Customer service not so good. Went in for a name change on Driver's License. I took the legal document from Vital. I was told "not good enough, do it all over and bring back the application." It was denied. Also told to get an application online they didn't have one and to go back to where I got the legal document which was an RCMP detachment and tell them that they cant apply for a name change. Not very happy.
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June 2024 by Habbib B
Unbelievable... AMA has one of the highest insurance polices.... YET I WAS ON THE PHONE ON HOLD FOR 40MINS!!!! this is by far the worst and longest unacceptable wait times I have ever waited....
I thought AMA was expensive because they offered good service... This is terrible... instead of chatting around the office... actually pick up phone calls..
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March 2024 by Samuel Dynamic
Was too quick and fast
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January 2024 by Jeff Imeson
Very, very, long, long wait. If you have 20 to 30 minutes to stand in line. Then you fine
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November 2023 by Courtney Kuyltjes
Charles, provided exceptional service over the phone while assisting us with our home and auto insurance. His expertise and patience made the process smooth and stress-free. Charles took the time to thoroughly explain our coverage options, ensuring we felt confident in our choices. His professionalism and customer-focused approach are truly commendable. We appreciate the outstanding support from Charles and are grateful for his assistance.
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August 2023 by Ant Gonzz
Great service and attention!Everything is crystal clear
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August 2023 by Colton Gross
My go to for my insurance and registry needs. Every staff member is awesome to deal with. Sometimes it can be busy but don’t let that fool you they are very quick.
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February 2023 by Shelly Miller
The girls that helped me with my car insurance, and switching plates over, were helpful and sweet. I was very happy with the customer service.
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January 2023 by Dmitry Petrenko
I took a road test for an advanced driver's license one week ago. Scott took the test. He is a very professional and tactful examiner. A special thank you to Shawna for her huge and kind heart. AMA Insurance is awesome! My respect to you.
