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July 2024 by GI JO
If i could rate lower i would! Went in to make cash deposit, only help offered while in long line was to assist at a bank machine!! I want an actual person! Then i get to the teller and each one of them has a million lgbtqia+ stickers all over the place. (We get it already guys..your lonely and single and need to fit in somewhere so you latch onto the rainbow community).. Not everyone subscribes or believes in all that stuff and its obvious this bank is digitizing everything as well!! I will be pulling all my accounts out when I finish paying my high interest loan. If your not a hard core leftist/bike lane pushing/communist this bank is not for you. They don't want you. Cibc sucks just like the rest of socialist/communist downtown Lethbridge and soon the folks working there will be out of work pushing digital banking effectively destroying their own jobs and turning CIBC into a political spectical! Make sure to insist on dealing with an actual person when you GO IN TO CLOSE ALL YOUR ACCOUNTS and let them know that real inclusion means displaying the canadian flag, not a billion rainbow stickers all over the place. Goodby CIBC. It was cool when you were actually a Canadian bank
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June 2024 by Sarah P
Wanted to give a huge shout out to Macy, as she has been such a big help to our family as we prepared for a family death, and dealing with the estate after. She was always available to answer a call, and helped with things that were outside of her responsibilities. She made things so much easier during a very difficult time. Thanks Macy!
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June 2024 by Crystal
They couldn't help me find an old statement and had no solution. Glad I closed my account years ago.
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June 2024 by Karen Eves
So perfect. Thank you all for fast efficiency
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February 2024 by C P
They don't give a dam about customers They are cutting customer service It's hard to get through someone on the phone. Is there any banks that really anyway?!?! They probably all deserve a 1 Star!!
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September 2023 by Travis
Called the branch 6 times through two days during open hours with no answer. Unacceptable as I urgently had to make a cash order while away at work. Not everyone can make it into the branch at all times.
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August 2023 by Christopher Theiss RSE
ABSOLUTE WORST teller availability. Always a line and never anyone to help only one teller at any time
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February 2023 by David Chatterton
I went into the branch today and noticed a line 3 persons long and only one teller open, I thought it was going to be a long wait. It wasn't long however until I noticed people coming out of their offices and asking those in line if they could help them. I believe it was the branch manager who approached me and asked how she could help. It was moments later that I was in an office being helped by a very courteous person who helped with all of my requests in a timely fashion. Great customer service at this branch.
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January 2023 by Christine Montana
This BANK is the worst bank I’ve ever been to, I closed my account here awhile ago. But since being here in Lethbridge & going there too help my mother inlaw (she’s an elder) they have always & I mean ALWAYS given her problems they wouldn’t cash a cheque that was in HER NAME & made us wait there for almost 2 hours calling around making sure the cheque was real. Just today December 23 -2022 she went in too get a new bank card as she lost hers & they almost didn’t give her one & she showed them her GOVERNMENT ID & the lady still went & got someone too make sure that was her on the ID. This bank is Rascist towards our indigenous elders & people! Once she gets her money, we are closing her account & going somewhere else! Somewhere that respects & trusts her. If you are indigenous DO NOT BANK HERE!
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October 2022 by Roukaya Lamzawak
I would like to thanks Ms Sheri ?,for her excellent and professional Customer service, she’s Nice and helpful whenever i go to her branch.
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February 2021 by Oscar-paulino Jacildo
We book appointment today to apply a rrsp for my wife the guard told us to sit and wait, we wait because they have a client we need to wait but bec. I need a washroom i ask them if they have a washroom but they told me that there’ s no washroom.there’s any consideration to ur client if possible need a washroom?
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February 2021 by Rory Wilson
Just wanted to say, the two ladies working the counter from approx. noon to 1pm today (May 22) were fabulous. Not usually one for reviews, but with everything going on COVID related and lineups, they were great. I don’t even bank there, was just in for a bank draft and needed a huge “rush” on it and they had no problem helping me out. They even had to deal with a less than pleasant client (likely pretty common in Lethbridge) and handled it exceptionally well! Thumbs Up! Thank you!
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November 2017 by TFLightsTF
Any bank in Lethbridge open Saturdays is a very smart bank. Why wouldn't you want to get with the times (it's 2017....hello?)? So 5 stars for you!!
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November 2015 by Butch Roberts
An awsome bank
