-
August 2024 by Danette Mendryk
I had the most unprofessional experience at Merle Norman from my very first phone call there. I seen they were advertising UV lashes on their Facebook page and website and that it can help with ladies that have allergies with regular lash extensions so being someone that has allergies, I called to make an appointment and I SPECIFICALLY said I would like the uv lashes, I said I would like mega volume and the lady on the first phone call could have cared less, she was extremely rude and unprofessional but I just brushed it off, she said she booked my appointment so the following Saturday I went to my appointment and the lady that booked my appointment either didn’t listen or care or both because when I got there Saturday morning, the lady that was there wasn’t trained in UV lashes and she said we could reschedule my appointment for the following Monday because they had a tech coming from BC that is trained in it so I rescheduled my appointment for Monday. When I got there the tech said she would be doing my lashes and the other lady would be shadowing her, which was fine I understand that they need to train a tech for the services they advertise for and she said the tech they had there that knew how to do UV lashes wasn’t there anymore, what she didn’t tell me was that this lady that isn’t properly trained would actually be doing my lashes. The tech from BC asked me what lashes I wanted and I told her mega volume cat eye, she said okay cool. She started doing my lashes and then passed it onto the lady that was training and she would come in periodically to check her work but then she left the salon, so this lady that isn’t properly qualified to do the UV lashes and had told me on the Saturday before that she wasn’t qualified to do UV lashes was now doing my lashes on her own, she was told to keep lashing until 6 and then she would be done, which was 3 hours from when I got there. At 6pm she took the tape off and I looked at my lashes and I was so upset. My lashes are not what I asked for, I have a classic set of lashes. I even showed the tech what my previous lash lady used and a picture. After 3 hours I had a classic set done by someone that said she wasn’t qualified to do UV lashes. If you no longer have a tech employed at your salon to do UV lashes, be honest with clients. Had I known this is how my appointment was going to go I wouldn’t have wasted my time. I felt like I was lied to the entire time just so the salon could make a buck. I’m extremely upset and disappointed and I will never be back.
-
February 2024 by Robert D.
the service was non existent...the person doing my eye brows barely looked at me. she was so rude...I tried to chat..like "how are you?" "fine". And for that 5 minute waxing it was $20.00. she didn't even trim my brows, I had to do it when I got home, there were lots of long hairs. The "lady" was pretty arrogant. I also bought a necklace that was on a 1/2 sale. she was hesitant whether it was on sale...I showed her the tag. she says "oh my daughter must have done that". I got the necklace home...it is so small...like a child's necklace. I am 75...I guess she didn't respect me....I'll never be back. I felt so insignificant, I was so hurt. I've had a manicure there, and I must say, the young lady (not the rude one) did a lovely job...too bad the rude one has ruined that...I won't be back. Linda
-
December 2023 by Deborah Gordon
Well I just had the loveliest chat and afternoon with Rani. I was referred to her for my nails by a co-worker and not only did I leave with beautiful set of festive nails… I left with a warm heart, some laughs to share and, a great conversation in the books. What a great spot. Check them out!
-
June 2023 by Google user
Just went in today and the service was exceptional. Cynthia did great with my pedicure, has a wide knowledge of the industry and she made me feel super comfortable. Thanks, I will be back soon (:
-
June 2023 by elizabeth gutierrez
Just went in today and the service was exceptional. Cynthia did great with my pedicure, has a wide knowledge of the industry and she made me feel super comfortable.Thanks, I will be back soon (:
-
March 2023 by Alexis Pratt
Three of my daughters got their ears pierced here and they did a fantastic job. We were happy with the service!
-
December 2022 by kiera saunders
My appointment was at 9:30 and I waited until 9:45… no one showed up. Store was closed.
-
October 2022 by Hunter Trzaska
Merle Norman is very professional and clean! The staff always welcome you as you walk through the door and they are always willing to help! All the employees are well rounded and all have helped me and my friends and family in the past! From makeup to services they seem to love their job! Plus they are locally owned and a woman ran business!
-
October 2022 by Karl Riester
I do come quite often to see Cintya and couple days ago I did see Cintya for a makeover the first time. It was was so good and everyone liked it. I recommend Cintya dearly.
-
September 2022 by Audra
Best place In Lethbridge for all you ladies, the owner is amazing and the staff is super friendly!! You will not be disappointed ladies book your app today and enjoy a wonderful, friendly atmosphere!
-
August 2022 by Jennifer Wiberg
Steph did an amazing job doing my nails. She always leaves me satisfied. 10/10 recommend
-
August 2022 by Stacy Klemenz
Very rude and not very polite… didn’t want to help at all. Never even asked if I needed help with anything. Just disgusted specially with one of the ladies her name was Marie I believe. Never going there ever again.
-
August 2022 by Shona
Stephanie does such a wonderful job on my lashes! Thank you for making me feel beautiful!!!Merle’s Downtown IS THE BEST PLACE to go for ALL a ladies’ needs & the staff is very knowledgeable & friendly.Keep up the positive energy Ladies!!Much Love ;)
-
August 2022 by wandaandmartygmail
I won’t go anywhere else for my waxing Cynthia does have beautiful job and it’s surprisingly painless. My skin feels great and my eyebrows look great I can’t say enough good about her.
-
August 2022 by Cheryl Beres
Always a great experience with Cynthia Salomons whether it is a manicure, facial or expert advice on all beauty products she is definitely the professional esthetician for all your beauty related services.
