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10AM - 5:30PM
2424 Fairway Plaza Rd S #2, Lethbridge
Mobile Phones
“Steven was so helpful - explained the process and my options, ensured I received the best package for our situation, and made my experience stress-free. Fantastic customer service!”
“Nathan helped me get setup with my new phone, he took the time to explain everything to me in detail so I knew what I was getting for deals and made sure I got the best deal available to me. Thank you Nathan”
“Wireless Wave park place Mall 247 1067I went in to Wireless Wave, Lethbridge, for a new phone and plan. Nancy, the manager was there to help. She was absolutely fabulous. She went over the prices of my provider and the other ones. The plan I was on was still the best plan for what I needed. We picked my phone and she then went on to patiently down load one phone to the other. I am a senior that is technically challenged but she did all she could to get everything done. There was a challenge with my car app because I didn't have my password. My husband was so impressed with Nancy he ended up changing his 20 year old plan for one she recommended. I can't tell you what a wonderful experience she gave us. Thank you Nancy N P!!!❤”
“This place…I can’t give it enough stars! The gentleman that helped my husband and I with Otter Box cases for our iPhone 13 Pro Max went above and beyond.My husband found a case he wanted pretty quick, but I was a bit more picky. This man, (I’m sorry that I didn’t catch your name), took out sooo many cases for me to go through until I found the perfect one. He really went above and beyond and it was so appreciated!I would recommend this place 100%!”
“Claudia Foster was very good at her job. She knew everything about the plans and knew which one was best for me and also the type of phone . She is also very nice, knowledgeable and trustworthy. I would definitely recommend going to her.”
“Huge HUGE shoutout to their rep Karissa for her help with mine and my wife’s problem! Came in super stressed (and quite angry) and she had us leaving with smiles on our faces. We need more people like her !! Highly recommend coming in to see her bright face”
“Two people helped me yesterday. One was named Zac and I didn't catch his co-workers name. They where both very helpful. Zac did go above and beyond. Highly recommend this kiosk.”
“I was there to discuss family phone plans for the future. I found all the information I needed from Jackie with a whole bunch of friendly advise and positive attitude. Looking forward to doing business with this store.”
“Jatan was extremely helpful with changing plans and upgrading phones. We got to sit back while he did all the work, and now we pay a fraction of what we paid before with a lot of free gear to make the transition feel even better. Thank you for your timely service!”
“‘Ally’ in Park Place Mall is amazing! I am sure you can relate when a person walks in for the brand name when you have multiple ways to source it they don’t walk for the brand name- they walk in for the personalized and tailored solutions where it adds value in your daily life.She has that exemplary exhibition of how to take the customer satisfaction to the next level- that is called customer delight!Thank you ‘Ally’ for your top notch customer service. Please come and look for her and I am confident she will not put you down. You will leave with excellent experience!”
10AM - 8PM
501 1 Ave S P13, Lethbridge
Mobile Phones
“Excellent service!!! I joined Rogers a few weeks ago, when Bell jacked up my price on my cell phone, provided incorrect information, and refused to change my plan. It takes alot for me to switch, I don't switch for nobody! Well, I did.. then it got worse....Rogers is very hard to get a hold of, there is 99 people waiting on the chat, poor service from the corporate level, and poor hours for customer service, and wait times for customer service.
I even had a Rogers telemarketer call me to offer a Rogers plan, I was really happy to talk to someone to resolve my issues. However, he hung up on me when he found out I was a new existing customer.
I walked into the Rogers Store at Park Place Mall, and met Bella who solved everything. She switched me to an AMA preferred plan, it beat out the student plan, saved me money, advised me of some hidden Rogers fees, and was very helpful, friendly and knowledgeable.
Way to go Bella!!!??!?? So, Rogers, why can't all your customer service agents be trained like the awesome Bella??”
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“Emma at Tom Harris Telus on Southside Lethbridge is super nice. Had a great experience with her being my go to person of setting my telus account and what I want to go with and explaining everything to make sure I understand everything. Super helpful and super nice/friendly customer service. Feeling greatful appreciated and welcomed.”