Cell Phone Stores in Lethbridge, AB

“I worked with Matthew today and he is proficient at his job and I always have good experience at this office.
He always makes sure I know all my options and figures out what is the best for my needs when I have any questions about service, warranty, plan options.”

“Steven was so helpful - explained the process and my options, ensured I received the best package for our situation, and made my experience stress-free. Fantastic customer service!”

“Wireless Wave park place Mall 247 1067I went in to Wireless Wave, Lethbridge, for a new phone and plan. Nancy, the manager was there to help. She was absolutely fabulous. She went over the prices of my provider and the other ones. The plan I was on was still the best plan for what I needed. We picked my phone and she then went on to patiently down load one phone to the other. I am a senior that is technically challenged but she did all she could to get everything done. There was a challenge with my car app because I didn't have my password. My husband was so impressed with Nancy he ended up changing his 20 year old plan for one she recommended. I can't tell you what a wonderful experience she gave us. Thank you Nancy N P!!!❤”

“This place…I can’t give it enough stars! The gentleman that helped my husband and I with Otter Box cases for our iPhone 13 Pro Max went above and beyond.My husband found a case he wanted pretty quick, but I was a bit more picky. This man, (I’m sorry that I didn’t catch your name), took out sooo many cases for me to go through until I found the perfect one. He really went above and beyond and it was so appreciated!I would recommend this place 100%!”

“Was dealing with a somewhat stressful phone/eSIM issue and was directed to my local Koodo store by the online support team. Came to the Koodo store in Park Place Mall and was helped by Silas, who was incredibly kind and reassuring. He quickly fixed the issue, explained what had happened, and made me feel a lot less anxious that I had done something wrong to cause the situation (thankfully, it was just tech being tech, not user-error!). Really appreciate the help and great service, thank you Silas!”

“Huge HUGE shoutout to their rep Karissa for her help with mine and my wife’s problem! Came in super stressed (and quite angry) and she had us leaving with smiles on our faces. We need more people like her !! Highly recommend coming in to see her bright face”

“Jatan was extremely helpful with changing plans and upgrading phones. We got to sit back while he did all the work, and now we pay a fraction of what we paid before with a lot of free gear to make the transition feel even better. Thank you for your timely service!”

“‘Ally’ in Park Place Mall is amazing! I am sure you can relate when a person walks in for the brand name when you have multiple ways to source it they don’t walk for the brand name- they walk in for the personalized and tailored solutions where it adds value in your daily life.She has that exemplary exhibition of how to take the customer satisfaction to the next level- that is called customer delight!Thank you ‘Ally’ for your top notch customer service. Please come and look for her and I am confident she will not put you down. You will leave with excellent experience!”

“Hands down the BEST place in Lethbridge to get a cell phone case. My husband and I were there last week and both got a otter box symmetry case with the front glass to protect the screen. The clerk was SO nice I lost his card and have been meaning to leave a review for days!! He was so awesome and funny and honest. He put the glass on for us, gave us a great price and sold quality product. He is way cheaper than the other kiosk by winners - highly recommend. Will only buy cases from here from now on - thank you for the excellent customer service! you gained 2 new customers for life!”

“Excellent service!!! I joined Rogers a few weeks ago, when Bell jacked up my price on my cell phone, provided incorrect information, and refused to change my plan. It takes alot for me to switch, I don't switch for nobody! Well, I did.. then it got worse....Rogers is very hard to get a hold of, there is 99 people waiting on the chat, poor service from the corporate level, and poor hours for customer service, and wait times for customer service.

I even had a Rogers telemarketer call me to offer a Rogers plan, I was really happy to talk to someone to resolve my issues. However, he hung up on me when he found out I was a new existing customer.

I walked into the Rogers Store at Park Place Mall, and met Bella who solved everything. She switched me to an AMA preferred plan, it beat out the student plan, saved me money, advised me of some hidden Rogers fees, and was very helpful, friendly and knowledgeable.

Way to go Bella!!!??!?? So, Rogers, why can't all your customer service agents be trained like the awesome Bella??”