Rogers

Most Recent Comments

• October 2024 by Murray Maclennan
  For minor issues the store is OK. But trying to talk with someone at head office 3 to 4 hours on hold every time. They suck at service and the know it and they don't care.
• July 2024 by Christopher Freund
  I want to give a big shoutout to Landon at the retail for helping me out with my internet, where as the call centre didn’t help much at all
  
  Thanks for all the help Landon
• June 2024 by Rain Bird
  I was helped by Eva recently. She was so professional, friendly, and answered all my questions thoroughly with a smile. The experience was top drawer. Eva is the template for what every successful business needs. Rogers is lucky to have her.
• April 2024 by Aaron C
  Fast and friendly service, Eva was very helpful.
• April 2024 by landon trotter
  I had just the best experience here today! Eva was so helpful and when I came in I was ready to yell at someone. She cooled my jets and sent me on my way happier than a shark swimming through a school of fish!! Definitely be keeping my business here!
• April 2024 by Brandon Romeril
  Eva is very knowledgeable. Any questions I have had, have been answered with professionalism pertaing to different products and services offered.
• December 2023 by Meer O
  Thank you Mike for helping us upgrade our old Note, the professional and welcoming service from both gentlemen on the floor today was phenomenal. Truly outstanding customer service, thank you again.
• November 2023 by jeff mcgill
  I was transferring mobile service from Shaw to Rogers and had some difficulties I went to the store at 10:00 a.m. this morning when it opened I wish I could remember the name of the employee who helped me he was able to resolve all my issues quickly professionally very happy with the service?
• November 2023 by daniel callaghan
  Really wanted to give them the benefit of the doubt, but had an awful experience there.I own a Rogers Mastercard, and just switched over my phone and internet services to from Telus to Rogers to take advantage of their new 2% cashback Rogers Mastercard (need a Rogers service to use). Rogers also has a promotion whereby if you purchase a phone outright from any Shaw/Rogers/Fido branded store using your Rogers Mastercard, you can convert that outright purchase into 36 or 48 months of equal 0% interest payments.I called into the store to confirm that they had the phone I was interested in (iPhone 15 Pro Max 256GB). The first time I called, they didn't, but when I called back a few days later, they got some in stock. I came by that evening planning to purchase one.When I got there, I had to wait a while (which was fine, they were busy), about an hour or so, before anyone was able to help me. As the employee (Takreem I believe her name was?) was finishing up with some customers, she asked what I was in for. I said I was here to purchase an iPhone 15 Pro Max, and she asked if I meant to say I wanted to upgrade my phone. I clarified that, no, I was just purchasing a phone outright, which she said I can't do. I explained to her how the Rogers48 plan worked, and she contacted her manager (this was on the evening of Wednesday Oct 25th). Her manager sent her a text back explaining that he was not able to finance the phone, just accessories. I explained that I wasn't looking to finance, I was looking to purchase outright, to which she repeatedly pointed back to the text message and said she can't.Assuming there was a miscommunication, I asked to speak with the manager, but he was off that evening and the following day as well. I asked her if she'd sell me the phone if I got Rogers Mastercard Customer Service and Rogers Mobile Customer Service to both confirm that I can purchase it, to which she said she would have to default to her managers instructions. Frustrated after waiting an hour, I left her with my name and number to give to the Manager, Mike.Friday morning came and went without any word from Mike, so I called late morning to speak with him, and it was confirmed that he was in a meeting and unable to speak with me. I then called back at around 3pm to speak with him, and he was temporarily out of the store but would certainly call me back. It is now November 1st, and I still haven't heard back from him.I have since gone to Okotoks Rogers to purchase the phone, and ran into zero issues. I was able to purchase the phone outright, add Premium Device Protection, and had an overall wonderful experience there.I hope that the Manager takes the opportunity to teach himself and his staff about the available Rogers promotions, and also that this was just a blip in customer service.
• October 2023 by Steven Miles
  Rude customer service. They also won't answer there phone. There plans are way over priced. Look elsewhere
• October 2023 by Trent Rougeau
  Since they have acquired shaw, shaw's services have dropped dramatically. I'll be switching to Telus.
• October 2023 by Tammy
  They like to make things as difficult as possible. It doesn't matter which brand you're going through if it's Rogers or Fido they're slow, the managers suck and their district managers are jerks.
• October 2023 by Jared Becker
  Do not ever useJust don’t, Shaw sold out and now we are left with rogers who should’ve been burned to the ground and the ceo hung from a pikeMy lost income was didn’t matterGet TF out rogersI would add a photo of the no wifi after signing a 2 year planBut somehow I can’t do that either
• September 2023 by Libby T
  Perfect experience! I had some issues signing up for internet and was told I had to go in to a rogers store to sort it out. A lovely lady by the name Takreem I believe? Helped me out and was so quick and sweet. I apologize if I got her name wrong! I just wanted to give her credit for being an major help and for being so patient with me
• August 2023 by Myrandha Jo Turnbull
  Do not waste your time going here.I walked into the store all employees were sitting on computers and I had to greet them and ask for help...I wanted to get a new phone and was told that it would be best if I actually called Rogers and did it over the phone. I do so and am told that I can pick my phone up in the store either the same day or the next. I do not receive a pickup email so I call and they tell me to call Fido as they don't have my order, Fido tells me to call Rogers as they didn't have my order. I decided to give it one more day and then receive an email stating my express order has been cancelled because I didn't pick it up... I call to try and get this sorted out and I am told they can no longer give me the phone I wanted for the price they originally gave me and the new offer was double, they also can't give me the old plan back that I had to switch for the new phone I never received.. Do yourself a favour and call the bell.