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December 2023 by Tony James
I went to RBC Bank this morning and Mr. Cody at the bank was very supportive and helpful.
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August 2023 by Brookelyn
Ami Fey was not a good person to deal with. She kept being rude to me and saying I was being rude I wasn’t yes I did raise my voice but it’s cause she was being rude and treating me like I was stupid. She said to me “omg what don’t you understand” when all I was was confused and wondering how they could do what they did to my account, And so much more she said to me that was very rude. Thought going in to the bank you get help but she just told me to get out of there cause she could not help me cause it was 7 minutes to closing (I was there for almost 2 hours trying to figure stuff out.) so if u go into RBC I would definitely not want to get help by Ami Fey.
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August 2023 by Connor Flynn
The whole staff at the RBC in Lloydminster are super accommodating and make all my transactions and appointments a very enjoyable experience. I would recommend everyone to this branch, very well run.
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August 2023 by FlamingoFanClub Madson
Have decreased there staff to a point that you better have amount of time to stand in line. Doesn’t matter how often or what time you go in. Your waiting 30-45 mins minimum.
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July 2023 by Owen Iron
I've had my account with RBC for just over a year. When I opened my first account the staff were super accommodating. I was having trouble booking online because the earliest I could get was 2 weeks later. I ended up booking an appt 2 weeks from then but shortly after I got a call from someone at the Lloyd branch who asked if I wanted an earlier appt. They got me in that day at 7pm which worked awesome for my schedule that day. The staff at this branch are helpful and kind
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July 2023 by Zelda du Plooy
Always a long line up such as 10 clients waiting… ends up taking much time, and mostly only two cashiers
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June 2023 by Aryane Larocque
Been with RBC my whole life and have never had slower service.
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May 2023 by garri vincent skibba
Service greatly appreciated. A big THANK YOU to DALLAS for really helping and reaching out to me with regards to my ACCOUNT. Amazing and exemplary service. Salute to Dallas! Such a wonderful person. Amazing
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February 2023 by Blue PowerRanger
I was with RBC for over 20 years. In that time I acquired some debt in attempting to make my situation easier I found RBC too be no help at all none. After speaking and switching to another bank and realizing my options I've got my situation much more under control with much better people and rates. Goodbye RBC nothing nice to say.
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February 2023 by Georg Fischer
Friendly and knowledgeable staff, reasonable wait Times! Management is Always visable!
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January 2023 by Jordan Newcombe
I’ve been resisting leaving a review on here for a few years now, but due to recent events, I have to get this out there in hopes they’ll make some changes.First off, the location and parking is terrible. They don’t open until 9:30am, so you can’t even plan on going there first thing in the morning before downtown gets busy. Between this and the extremely slow service I tend to avoid it at all costs.When I do need to physically go into the branch, the line is painfully slow moving. Even if there’s 1 or 2 people ahead, it’s still a 20+ minute wait to get to a teller.My tipping point… I went yesterday to put a certified bank draft/tellers cheque from my other LOCAL bank into my account, and they PUT A HOLD ON IT! That’s the whole point of a bank draft! You could’ve at least made a phone call to verify it or something.Now don’t get me wrong, I’ve never had an issue with a staff member there and they’re all nice and helpful. But there needs to be some changes to RBC’s protocols so they can keep up with the times. Also recommend opening a second branch or moving to a larger, less congested area. Everyone I know that banks here have the same opinion.Hoping this reaches someone who can make some changes.
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December 2022 by Jackie Lamoureux
Very very slow service. I also brought in a certified bank draft from Synergy, with receipts and they held the funds. For the staff at this branch: a bank draft is not a cheque, and your policy about holding cheques doesn’t apply to a guaranteed bank draft. I expect to be reimbursed for my charges I paid in order to have a guaranteed draft. The whole point of paying to get it certified and guaranteed is because the funds are guaranteed by the institution who issued it. I had explained this to the teller. Also that we needed this money to make out payroll that day. So do to the branch managers obnoxious ego, hard working people were paid late. I know for a fact he could have cleared that draft as other locations have before. I hope that he is reminded that the people who bank with this RBC are his customers, and he is clearly(based on other bad reviews) not doing a very good job.
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November 2022 by Patrick Hatfield
This bank has poor customer service. 30 mins standing in line. I wouldn’t recommend this Bank to anyone. Almost everytime I’ve been in this branch, they only have two tellers on and a huge line up. So if your in a hurry find a different bank. You’ll be waiting forever. The tellers are very rude and arrogant, no customer service skills at all. They take breaks when theirs 10 or more people waiting in line instead of helping to clear the line. One of the worst banks around.
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November 2022 by Errol Sandy
Your service in the past year has become so incredibly poor I’m surprised anyone would ever want to open an account with you.You have little staff to assist people.Your hours of business are terrible.Most of your staff have little clue how to do their jobs; then having to wait even longer while the representative goes to ask another for assistance.And just today; I take an hour off work to come in to do business and (guess what), you’re CLOSED EARLY!!!No notice. No update on your webpage.NOTHING.Customers standing in your entry area all comparing stories of their own disgust in your institution.Frankly, I’m about done with you.I think it’s time to close down all accounts, cards, and mortgage and move to a Credit Union.But I doubt even writing this will make any difference within your walls.I at least hope people see this and think twice about doing business with you.
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November 2022 by Justin Beausoleil
Cant 3rd party deposit a business checkYet every other bank in Lloydminster can. Its a business check. Would not do any banking with this bank. Negative experience
