-
February 2024 by Tom Harvie
One of the best customer service experience I have ever had, went above and beyond! Including helping me outside of business hours.
-
February 2024 by marcus iannattone
Love dealing with this shop, always friendly and personable service and good product range for a small shop.
-
February 2024 by Tammy Mennie
Very friendly and accommodating staffPrices are very reasonable too
-
January 2024 by Chris Nicholson
A great shopping experience. Ben was very helpful and knowledgeable. He answered all of my questions and provided some great advice. We will be shopping there from now on for all of my sports requirements.
-
December 2023 by Gordon Robertson
Great bike shop,and winter skiing gear. Good place to get your bike tuned up.
-
September 2023 by Deb Lavhey
An amazing staff member.. they take the extra mile to help you out... awesome customer service. I highly recommend them..they rock..very helpful and happy to answer all your questions ,
-
September 2023 by Ryan Anstey
The team at Gravity Sports really care about our community. They are always giving back, whether it be promoting other companies in the area, or awarding prizes to their store.It's clear to me that they are also trying to grow the biking scene in the Medicine Hat area, as they are always inspiring me to get out and ride new trails between Redcliff, Echodale and Elkwater.I've taken several bikes to them for repairs/tune ups, sometimes in the middle of my ride, and they've always impressed me with their down to earth demeanor, tips and advice, and great quality service.They are my first stop when it comes to any and all things bike related, as well as Goodr sunglasses and disc golf equipment.Thanks for all you do.-Ryan
-
September 2023 by james lamott
nice atmosphere and the staff was helpful. Had some work done here and was thoroughly impressed. Will definitely be back in the future .
-
July 2023 by Amos Bradt
My kids and I came here to get some bike repairs on short notice, and due to the amount of work they had on hand, they were not able to help us. However, they were able to fix one bike for us due to it being an easy fix. Despite not having the time to work on my family's bikes on short notice, they were able to supply us with the parts needed to repair all our bikes. Between the friendly service, the great prices, and the timely manner that they helped us, I will be taking all my bike needs to this place, and you should too.
-
July 2023 by Jayden Skinner
These guys built up and maintained my bike for me for years! It was an old devinci dirt jumper and it was not an easy bike to keep on the road! Sometimes if I needed a repair on the fly ben would let me use his tools to quickly swap out a blown tube or adjust my chain tensioner. Over time they all became my friends too, and I always feel welcome in the store, even the shop kitties have come to like me. I like the small business aspect of gravity sports compared to cyclepath, theyre a corporation and I like knowing the person who my business supports. Also I want to mention, Dean is an amazing bike mechanic and is a wizard at building custom wheels! I spent $200 on a custom 24" wheel for my dirt jumper, and honestly Dean built me a $400 wheel!! It was perfect, like I've had other shops build me custom wheels before and nobody else can build a custom wheel from scratch like Dean can! I never had to take it in for an adjustment, it felt tight and had no play in it, great quality workmanship!! That bike had issues with the wheel rubbing so it had to be perfect too! So if you want a bike mechanic who does amazing work like Dean to work on your bike, head to gravity sports! You might find yourself making a few new friends in the process too!
-
June 2023 by Willis Kolody
The guys at gravity are exceptional. Parts, service and sales are all top notch. Highly recommend Gravity to anyone who's into bikes
-
June 2023 by Raymond Chokelal
Staff is very helpful. They are busy here, son plan ahead. They replaced the brakes on my bike and did a tuneup. Happy with the work.
-
June 2023 by Tristan
I had my bike serviced here recently and the guys did a great job. They called me to update me with what they found and were able to explain everything clearly. They had all the parts my bike required and were able to get it done in a timely manner.After riding it for a few days after servicing, I found some of the gears difficult to get to so I brought it back to the shop. They immediately had it up on the stand and did some adjustments that improved the shifting. They also took the time to answer my questions and educate me on how mountain bikes are typically tuned. Many of the problems I was finding were just a result of me not understanding the intention of the different gears.Great customer service through the whole process. Thanks again guys.
-
June 2023 by nirmaljit singh
Recently visited this place a and was blown away by the exceptional service provided. The staff (Matt-apology if I forgotten the name )very knowledgeable, kind and friendly.10 minutes to their closing time..However still they fix inner tube replacement quickly and efficiently, and the staff even explained well. Reasonable price.Extremely impressed with the level of service provided.Their attention to detail and commitment to customer satisfaction is truly commendable. I would highly recommend this shop to anyone in need of bike repairs or maintenance.Thank you ??
-
June 2023 by ed randolph famatiga
Great service. ?????? Great smile.For reasonable price of my flat tire and a bonus of tightening my bike seat.Kudos ??
