Medicine Hat Toyota offers a fresh approach to car buying with a strong commitment to community and customer care. The dealership provides an outstanding, smooth, and stress-free experience, whether purchasing a brand-new or reliable pre-owned vehicle. Customers report a simple, easy-going process with no surprises, noting the staff is amazingly friendly, helpful, and knowledgeable. The team is consistently described as accommodating, never pushy, and respectful of the customer's time, creating a streamlined and "no BS" buying process. The finance department is great to work with, willing to answer questions and accommodate requests. The dealership operates with transparency, listing vehicles at MSRP with no excess dealer add-ons. Their service extends beyond the sale, as they are surprisingly accommodating with warranty work. The overall experience is so enjoyable that customers cannot recommend the place enough and state they will definitely be back, highlighting the dealership's focus on making vehicle ownership genuinely enjoyable.
My wife and I bought a Toyota Tundra from Mack! The process was simple and easy going without any surprises along the way! As well, the finance department was great to work with and they were willing to answer any questions and accommodate any requests I had!
October 2024
Bought a brand new Toyota Sienna hybrid here about 10 days ago! Absolutely in love with the vehicle and this dealership!! Amazing customer service and super friendly staff!! I cannot recommend this place enough!! Thank you so much for the new ride! I’ll definitely be back for the next one!
October 2024
For a dealer, they were surprisingly accomodating. I bought a sensor from them and installed it but it did not work, either due to incompetence by me or a faulty part. I took it in to them and they warrantied the part even though they didnt install it, and only charged me for the labor on the re-installation
