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February 2024 by jeremy hornbrook
Phoned and had parts put aside without any issues
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February 2024 by Elize Van As-Botha
Amazing and fast service
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January 2024 by Dr Dogg
Kevin is a great and knowledgeable tech… worth the visit and they have a super price on synthetic oil changes.
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January 2024 by John Wiebe
Great service would definitely recommend them
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December 2023 by Rolland Bouchard
We are relatively new to Medicine Hat. Looking for a good place to bring our cars for oil changes and maintenance. My son's car ended up with two flat tires and the staff at Napa bent over backwards to help out. Always going to bat for their clients, Napa is an excellent place to get your car serviced. Definitely and highly recommend.
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November 2023 by shaneski nunya
Great service and great staff
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November 2023 by andy hoffarth
Phoned to make an appointment for an oil change. It took a long time to get it all figured out. The lady quoted me $95 for the oil change plus extra for greasing the grease nipples. That kind of caught me by surprise. I said no thanks.
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October 2023 by Ashley Gauvin
Was in yesterday with car troubles,Josh and Victoria got me in right away!!! I got back on the road at a great price. Definitely recommend!!
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September 2023 by Xiaolei Deng
Check engine came on near medicine while driving to Winnipeg. I am concerned and stopped by the NAPA store here. The manager Victoria and the gentleman helped me do a diagnostic and cleared the code, they gave me some advice regarding turbo overcharge and recommended me to bring the car into Ford dealer at my next stop.They were very friendly and didn't charge me anything. I really appreciate all the help and wish you the best.
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August 2023 by NC Land
We experienced an air conditioner problem while driving cross country. We stopped at Napa auto pro to see if they could help. They saw us right away. Josh and Kent were knowledgeable and helpful. The problem couldn't be solved quickly but they told us exactly what we need to do next. I would definitely come back if I lived closerService: Air conditioning
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August 2023 by Adam Nelson
I had a minor issue with my glove box that they were able to quickly fix it. Friendly staff and great service.
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August 2023 by Virgil
Used to go, will not anymore. Whenever the ownership changed earlier this year, or management, or whatever, something else changed. Ask for a quote for some work they said I needed done, get itb 2 weeks. One I didn't get a quote back at all when calling. Also said I needed a bunch of work done on something, took it somewhere else for confirmation because something didn't sit right with me, no work is needed. This would of been a $1400 touch as well. Looking at other reviews, 5 stars are now 1 star, so something has obviously changed, and not for the better. The older reviews are great, but as the reviews get newer, the reviews get worse. Thats a trend. Shame, when it was around years ago, it was a great place to take your vehicles to. Now, I will never be back again
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July 2023 by Amy Fairman (Ida know)
Had a tire blow out on my journey from b.c to Ontario, kent and Josh were so amazing, friendly and helpful! Very trustworthy and kind. They worked so hard to get me back on the road as fast a they could. I Highly recommend them. Quality people and work!
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July 2023 by Don Beaudin
Great experience at this establishment. The young man who changed my oil was very professional and showed a caring compassion that is lacking at most places. The operations manager Kent was over the top outstanding.
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June 2023 by Rane
Just awfulI originally posted a full 5 star review just because of the way the front desk lady originally treated me, i believe it was Laura, she really helped put us all at ease, and this review has nothing to do with her if she is there still.This is now a 1 star, and there will be no repeat services here, as the new desk lady was unprofessional, and straight up awful. Completely dishonest and unwilling to communicate properly. All while bashing other staff members.We spent over 6500$, in repairs...in the past.When you bring a vehicle in for an issue and your business finds the problem, but charge for just some quick fix, but, not fix the problem, just to book and give a quote for the problem for a later date....Kind of defeats the purpose of the entire visit.... my ac unit was leaking, however they still charged me to recharge it, but not fix it? It's leaking...The reason given, was that it needed to be full in order to find the issue.It was also a possibility of a faulty issue from an insurance claim, and this woman was on the defensive immediately without any provoking..I will definitely be sending an adjuster from the insurance company to investigate the original repair as this was so poorly handled in relation to the customer service.Its just straight up capitalism and theft...I understand businesses need money, but to go about it in such a horrible way, is not ok.Call, give the quote, then ask to move forward in that repair- not tactically call, acting as if we are already on some strange defensive stance. Then turn around and say she isn't approved to give a quote unless the manager approves it?I can not even wrap my head around this....what kind of business is this?Have a conversation about what's going on, and provide the service....Just wowYou will lose so many costumers if this continues with your front desk staff, I have never in all my 40 years of living ever dealt with something so dramatic in a mechanic shop.When my partner went in to pick up the vehicle, she lied and said that NAPA never worked or touched my AC unit...My AC Compressor was destroyed in an accident....Really?
