Richardson's Jewellery, located in the heart of the Hatter’s mall, is a family business with decades of tradition. It offers a true Canadian beauty for every occasion, featuring designer pieces of jewelry where diamonds and gemstones glitter. The store provides sought-after Disney figurines and unique sculptures from the UK, tastefully displayed alongside diamonds and gold. The owners believe their business is a part of people’s lives, not just a business, and are involved in community sponsorships. Customers consistently describe the staff as the nicest people, amazing, very helpful, and pleasant to deal with. They are commended for offering incredible product and excellent pricing, with one reviewer calling it a must-visit store and awarding it six stars. Service experiences highlight employees who take time to explain everything, show many options within a price range, and do everything in their power to ensure a great experience and happy customers. This includes resolving issues, such as recasting a ring at no cost or offering trade-in options, and going the extra mile with services like interest-free Lay Away plans, ring cleaning, and watch repair. The store has successfully gained and regained customer trust, with many stating they will return.
