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November 2023 by Shawn Lo
This used to be a great pharmacy before it became shoppers. Now patients data is not kept in a safe place, faxes sitting out on the front counter not enough staff apparently to fill prescriptions taking days, can’t find stuff having to make multiple trips. Phones no longer being answered. Very disappointed in the level of service I don’t believe there was a huge increase in people needing medication so it seems with the change came chaos.
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October 2023 by Floyd M
With the change over from Guardian to Shoppers it has been very painful. Too refill a prescription was usually done within 24 hours or less if required. My last refill is taking three days to process, totally unacceptable. How long will it take for service to return to somewhat normal. Yesterday when we were in the store to get over the counter medication (Advil) there was none to be found! The front counter clerk was too busy with Canada Post. Sometimes change is good, but in this case Shoppers/Loblaws/Weston Enterprises your takeover is very painful to the customers.
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October 2023 by Connie Boiteau
Since the Guardian switched to Shoppers the new ownership is not managing the pharmacy very good. My mom who is a senior was told that she now can’t get her medication from this Shopper’s anymore and now has to drive into StAlbert ..they moved her prescription to the Shoppers by the Sobeys..which isn’t even the closest Shoppers to Morinville, there is a big Shoppers much closer for her across from the Walmart..I don’t understand why the Morinville pharmacy can no longer get this medication when they were able to get is under the previous ownership and was owned by Guardian.. I am having her move all her medications to the No Frills pharmacy and I suggest everyone else do this instead of running into St Albert..?
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September 2023 by Kathie Mckay
Michael sold this drugstore in like one week without any notice or consideration for devoted customers . Mike I would chat with you regularly and now I find out you are very deceitful , disrespectful and a outright liar! You would ask me very personal questions and I was always truthful about everything while the entire time you were lying to me and my husband. I feel terrible for the staff at Guardian Drugs now owned by Shoppers Drug Mart ! Just like that !If people only knew what a lying jerk this man was. I have never feel so taken by an individual in my life ! Pretending to be a pharmacist tech all the while was the owner. This man and business I will report to a number of agencies. Lying outright and pretending to be nothing but a tech. Gathering personal information on my husband and myself just makes me feel sick! I will begin with a number of agencies including the RCMP , Better Business Bureau and Pharmaceutical Society . Collecting personal information and lying is just disgusting. Pretending to be a a someone your NOT! Mike I am disgusted with your behaviour and lies plus left finding a new pharmacy. Your harassment and abuse call for further investigation !
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September 2023 by Deepu Pillai
August 08/2023 (between 7pm-8pm). Our Shoppers drug mart prescribing pharmacist from Edmonton called in for a verbal prescription order for a patient who has severe infection in his ears. First they accepted the prescription by phone and when the patient went there to pickup medication, they said NO. “THEY NEED TO SEE ACTUALLY A PRESCRIPTION “. Then shoppers pharmacist called in again and validate the credentials and they said NO to her as well and staff they said never heard of verbal prescription. Really !@ shoppers associate Morinville - please train your staff we always buy from shoppers only, then the same pharmacist called in Morinville Pharmacy and they were happy to help without any issues.
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September 2023 by Kristina Sernes
Worst customer service I've experienced, they can't give you a time line of their systems being down yet still take your prescription and don't tell you until you go to pick ot up the system for benefits is down. Very unprofessional.
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May 2023 by Brenda Kieser
We have been going to this pharmacy for the past 20+ years. We have never had a bad experience with the services (ex: post office, immunizations, pharmacy) that Guardian Drugs provides. Mike (owner) and other pharmacists (past and present) have always provided us with more than just their knowledge when filling out prescriptions. We get treated like family and they know our family history and also who the rest of our family is. They care so much on how we are all doing. So many benefits to keep going to the same the place. Excellent, excellent place to go and we will never ever change to a different pharmacy location.
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April 2023 by Piche Lisa
We had a change in our benefits coverage . They suddenly couldn’t direct bill it anymore. I called in and talked to Alisa and she contacted our insurance and got everything straightened out. We are now able to direct bill again. Thank you for going above and beyond.
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April 2023 by Victoria Whiteway
My family and I moved here last year they were amazing with our prescriptions and now my husband has cancer hes in alot of pain and now they won't give him his prescription for another month even though on the bottle and from the Dr. He needs his pills every 3 weeks ,its like they r treating him as a druggie and my husband's not! Like what is going on
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April 2023 by Iris Albrecht
Not very helpful or accommodating. Absolutely no help. Down the street to Med & care pharmacy, they went out of their way to help me
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March 2023 by Amber-lee Ingersoll
Go here for my prescriptions and allergy shots. The pharmacy team is great !
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December 2022 by Janine Lueers
Staff is always great!!!
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December 2022 by K Lovey
I am frankly getting tired of medication issues and some of the pharmacy staff I could easily switch pharmacy’s over. They take multiple days just to get a full prescription filled, The female I won’t name her, is rude and judgemental based on what prescriptions you have and it makes me feel like garbage over things that are out of my control. I find her arrogance and power control over customers extremely flippant and doesn’t take into consideration the inconvenience this has on people. Everyone else is friendly and I don’t know why no one calls her out on her attitude, because if you hate your job, leave. I’ll stay if she goes. This is why I gave 3 stars.
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October 2022 by Tiez Lysenko
Always a pleasure dealing with the pharmacists! Was in a panic for a quest visiting who fogot their insulin needle heads and they were able to help me out. Excellent service for all of our regular needs at the pharmacy as well. Huge thank you!!
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October 2022 by Kim Rooke
What pharmacy doesn't have a public bathroom. Doesn't the owner know sick people come in there to get their prescription filled and may need the use of a washroom. And then when asked the owner rudely replies no public restrooms. There are 4 other pharmacies in town I suggest you avoid this one.