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November 2024 by Peter MacArthur
Carolyn is the best! When my wife and I were at our worst financially, she worked with us to get the best solution. Now we're close to debt free! In my last meeting with Carolyn, she gave me the best rate possible for my last mortgage term.
I'm so glad we are with this branch!
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July 2024 by Lonnie Vermette
Absolutely the worst branch to deal with.. Caroline should not be in the banking business as she incapable of doing the most simplest tasks… Terrible terrible customer service I’d give it a -10 out of 10 stars.. save yourself the pain and go to St.Albert..
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January 2024 by Kyle
Sad sad performance
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November 2023 by Taylor Holmes
Love.this location able to move a.line with 1 emplyee faster than st albert can with 7 employees and 3 managers all on deck at the same time
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January 2023 by Ray kirk
Not helpful
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January 2023 by Katie Ries
the tellers are always so nice everytime I come in! there was one time I stupidly filled my coin wrappers a little to much the lady recounted them for me and made sure to give me the proper amount which was a extra $16 that I almost shorted myself, opps lol at least she was sweet enough to put it in my account for me haha
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October 2022 by SuperGreatmusic
I guess I would have to say that at least I have had positive experiences with the tellers.
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August 2022 by Brad Wesley
The "new" staff have completely changed the atmosphere of the bank. The tellers are rude, the advisors are inexperienced.When I have to bank at a teller it feels like I'm bothering them, one teller 5 people in line.Horrible service and attitude.Joanne the bank manager from a few years ago is surely missed.I am moving my mortgage and line of credit to another location.
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July 2022 by Jaeda Reaume
Zack was very rude and disrespectful. He had an attitude with me the whole time when I was trying to figure out how I had 7 thousand dollars stolen out of my account as a 19 year old. He couldn’t explain why my E-transfer limit of $1000 didn’t work and how they couldn’t catch the fraud before 80% of my money was drained from my account. I’ve always had issues with online banking with scotia, they really just don’t have a good service, but NEVER have I felt so disregarded and disrespected by an employee. I am definitely switching banks.
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July 2022 by Lindsay Danielle
I recently opened an account so yes it’s only been a few months. I had to change over all the banking info etc so my tax benefit arrived through the mail. I deposited it immediately Wednesday AM because I rely on that monthly benefit to buy my kids food, and Scotia has been holding it ever since. Over a week now.It’s a government issued CHILD tax benefit. I need that money for my children, this is ridiculous that your cheque holding policy can withhold funds from innocent children. I have never had this issue with royal bank or TD. I shouldn’t have switched banks.
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March 2021 by Austin
Great branch, they are very forgiving when I used to lose my debt card every other day lol. I never paid for a new one once!
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January 2018 by Whoder Now
Staff make you feel uncomfortable. They have never been able to help me with any of my issues. Just use this bank if you plan on using a bank machine forever. Don’t need names of the uncaring staff it’s all of them. Go to St Albert
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January 2018 by Oliverstories
Staff are rude, uncaring and quick to blame anybody but themselves.
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January 2017 by Paul Singer
They have a telephone number posted, but I am not sure that anyone has enough patience to be able to get through to an actual human being. If you live close it's faster to drive there.
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January 2016 by vaughn Kay
I went in with an extremely difficult request about looking up my history from years back and Diane was super helpful and went above and beyond to help me get the information I needed. I highly recommend them for their great service and pleasant personalities.
