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January 2024 by Marites Rosita-Penner
My husband and I love to shop in this store because the Sales Associates are friendly and helpful, especially Mariel. She answers all our questions and guides us through the items we are looking for and understands our needs. She does her job effectively and maintains a positive attitude in a fast-paced environment in the store.Excellent customer service! Keep up the good work, Mariel!
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December 2023 by Jay de Guzman
All the staff are helpful especially Mariel, Abby and Jeff, even though they are very busy, they really take care of us. They are very kind and accommodating. I salute you guys. Keep up the good work!
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December 2023 by ace
The workers were patient with me when I needed to exchange a shirt that I bought on black friday because they did not have fitting rooms open. They were nice and accommodating even though i was very upset for travelling far, because I live north of edmonton, just to exchage a shirt. I appreciate them for treating me well and explaining so i can understand why they didn’t have fitting rooms open. Overall it was a great experience.
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December 2023 by V
I’ve tried to phone and contact this store over 10 times today to see if they had a product in stock, and never once have they responded to the phone. So if you’re looking for a product, save your phone battery and don’t call, instead waste gas on going in person.
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December 2023 by Elizabeth Meneses
It’s pretty obvious how bad this store is when the assistant manager (latest review right before me) has to review the store 5 stars to try and boost the stores rating. Terrible store with some of the worst customer service. All the employees tell you different and no one gives a straight answer or properly helps.
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December 2023 by Tiago Da Costa
Horrible store and customer service. Was shopping here on Black Friday and was told I could not use a fitting room as they weren’t in service so I had to buy the product and go try in the malls washroom, they didn’t fit so I came back to the store to exchange since this store does not have a return policy and you are only able to exchange. When I came back to the store I see them letting another customer out of the fitting room which is completely unfair. I asked for a refund despite their policy because how is it fair that someone else gets to try something on but I cannot and now I can’t return the product due to their exchange policy. After going back and forth they finally agreed to give a refund and after waiting 30 minutes I was told I have to come back again a week later to get my refund meaning I would have to drive an hour once again just to get here. I then come back a week later and the store continues to stall to give me my refund and I must wait over another hour for the assistant manager to come because they supposedly can’t process the return and while telling me about this the employee is laughing in my face, unbelievable. Store is filled with a bunch of crooks, what a horrible experience at this store and I do not recommend ANYONE to shop here or give any business to them. Would be much better to go to another store that sells Lacoste clothing rather than this garbage.
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August 2023 by Adnan Shehadah
It's my first time visiting this outlet store, the prices are very affordable with the discount ? and the staff are very helpful and friendly! Thank you!
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August 2023 by pravin koshti
Amazing .. amazing .. loved this store and staff members ! Silavana , Mariel and Ngeyven were awesome , helped us above and beyond ! I bought so many cloths for myself and my son , very happy with the staff services and store it self ! Will keep coming from Calgary !!❤️
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June 2023 by Arturo Bojorquez
Very kind and helpful staff
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April 2023 by Precious Pacasum
Lacoste is my old time favorite brand. Its simple yet a statement. Im glad Outlet Mall has very help Sales Associate. Chona Rizo is amazing! Thank you for the assistance.
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January 2023 by Thao Pham
Not recommended. Really bad service. Make sure you read all the exchange & return policy before you buy anything here.❌❌❌❌
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December 2022 by Harpreet Singh
I been to lacoste outlet in airport mall, all the workers are so helpful. Great service jeff, arine and all others don’t know their names but they all are providing great customer service.???
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November 2022 by Ibrahim Sekkat
I was in store with my daughter, store its super clean really I am very happy with castemars service, Jeffrey and lady there are professional and friendly the make our visit fantastic thank you guys for great job definitely i will be back with my family5*****
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November 2021 by Karthik Varadarajan
Store associates are very professional. Outstanding collections. Will visit again whenever I reach Edmonton. Close to Airport ?
