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January 2025 by Steffy Johnson
I recently purchased a jacket from Mountain Warehouse to assess its suitability for winter. Since the only way to judge its effectiveness was to wear it briefly outdoors, I returned it the next day as it didn't meet my needs. Despite being within the 60-day return policy, I faced resistance from the cashier "Rachael", who initially refused to process the refund, claiming it had been worn. After some discussion, they refunded me but added an unnecessary comment about not expecting the same treatment next time. I understand the importance of policies, but I believe the return process should be more customer-friendly, especially when items are returned promptly and in good condition.
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January 2025 by Ahmed and Salma
There jackets are junk. jacket started falling apart at the seams right as soon as I started wearing it
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December 2024 by Sofiya Sofiys
Great place if you need good quality clothes and shoes.
Excellent service, competent and friendly staff.
I'm surprised by the negative reviews here, since I have been in this store many times and always very pleased with both - my purchases and the good service.
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December 2024 by Tasha K
Staff is friendly and responsible. Love this company.
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December 2024 by Maggie Gabel
Absolutely terrible experience with mountain warehouse today. I brought my 1&3 year old in to do an exchange on a present I received. Right away, the lady “helping” us was telling my kids not to touch things. I then proceeded to the shoe area to try on my proper size for my exchange and she was again telling them what to do in a rude tone. I had previously asked if they had any winter boots on sale because I was going to buy some winter boots in addition to my exchange but with her talking down to my 1&3 year old, I decided to tell her she is terrible with kids and we are leaving. Not only did they miss out on a sale of winter boots but I will not be back and I will NOT be purchasing my kids winter snowsuits from them anymore. The way we were treated from a store that sells children’s clothes was terrible. If you don’t want kids in your store, don’t sell kids items. I will make sure I tell everyone who asks how my experience with your store was and how belittled I felt as a mother trying to do an exchange.
Cashiers name nataliia
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December 2024 by A.G. Pate
First of all, to Derek who posted a complaint about not being able to return a jacket, I was in the line behind you. Dude, the jacket was dirty. I could see it all over the sleeves. Why would you think any store would allow you to return a clearly worn and used product? You were rude, abrasive and just plain horrible to the salespeople. So your review is incredibly unfair.
Secondly, I have been in this store many times and I have found ALL of the staff to be exceptionally friendly and helpful. I have also seen the way some customers treat them. I am impressed with how professional they are despite incredibly rude and entitled customers.
So if you have had a bad experience with staff in this store, maybe you ought to look at yourself and be honest about how you are treating THEM!
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December 2024 by Shefy Chhina
Totally unprofessional reason is kevin the guy who work in the store
Ruined the impression of the store
100% no more visits to this store
Normally we all go there including friends family
If it’s going to be like the same I guess nobody interested to go spend money there
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December 2024 by Rachel Mahaan
Zero stars. I’ve never been more unimpressed by a company and how poorly I’ve been treated. I was sent the wrong size of an order and attempted to contact customer service to have it resolved and it’s been a horrendous experience. I sent five emails, called three times and left voicemails because no one would answer, I commented on their latest Instagram post and sent a DM, and then I messaged them via Facebook out of absolute desperation trying to get a hold of someone to help me with my order. This all occurred over the period of TWO weeks. The only reply I received was an email that was obviously AI and it was completely useless and unhelpful. Finally someone emailed me back and they still weren’t helpful and then said it would cost me $10 to return my item as they don’t offer exchanges. Absolutely not. I should not have to pay to return an item- that’s absurd. Especially after the way I’ve been treated. This is unacceptable. I’ve never had such a terrible experience with a company before. This has all been so upsetting and stressful. I will never ever be a returning customer. Ridiculous.
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December 2024 by Derek Elun
Highly don’t recommend this place, if I would have known what the service is like I never would have dropped any money here. They told me I had 2 months to return a jacket once bought and I tried to return it with the tags only 2 weeks after purchase and I had the receipt. They told me because I wore it I couldn’t return it. I hate to leave a bad review but I want clients to be aware that the return policy is not what they might think it is either.
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December 2024 by Puneet Jaura
Bad experience.. close before time
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December 2024 by Lu
I went in to exchange something and the 2 staff members were more interested in their conversation than helping me! There was no stock.
I had tried to get ahold of the store but apparently the phone isn’t working!!
Overall my 3 hour round trip was a complete waste of time and money!!
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December 2024 by Ahmed Yar
Good hiking and trekking gear, bought winter boots for my daughter in reasonable price
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November 2024 by Linda Garbencius
Amazing customer service. Had to do return and a exchange for items I purchased online and it was so simple.
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November 2024 by Lorina Vesca
Have been calling this store far over 1 week now and nobody is answering. They moved it so inconveniently out of town and don’t even have inventory
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September 2024 by White Bird
Friendly stuff, good price policy, clean store. I like an outdoor activities and always go shopping during the season to that store.
