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December 2024 by Terry & Diana Neufeld
Unable to get through to anyone at branch or contact centre whichwas at least 30 minute wait
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September 2024 by S.A. Mealworms
They open at 930 am but they can't help me until 1030 am., what a joke . My day doesn't start at 1030
If you are open you should be able to serve customers. I can't wait until my
mortgage is done here so I can run far away from this bank
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August 2024 by Amanda McGee
I went to my local branch to purchase some US funds for an upcoming trip. It was 10 AM when I went in and was told that it is "techincal hour" and that a teller cannot assist me until 10:30 AM. Both tellers that were their to "help" at the bank machine or with online banking were doing nothing but standing there to "greet" people as they walk in .... only to tell them that if you require teller services you have to come back at 10:30 and that they can only assist at the bank machine or with online banking. What an absolute joke for customer service, I work the same hours as my bank and getting there can be a struggle ..... I am thinking it is time to move banks to one that will offer tellers services during their operating hours!!!!!!
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August 2024 by Doug DeLong
Teller hours 10:30- 4. Inconvenient.
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January 2024 by Robert Melvin
Great !
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August 2023 by Shivam Patel
Great interaction with financial advisor (Curtis cook), polite ,patience and positive approach. Thanks you Curtis ?
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June 2023 by Erin
This is the WORST bank for students. I have been sent in circles for damn near a year, about being removed from a student bank account and being transferred onto a preferred package account. After not being notified about the change I contacted them and sent another proof of enrolment , because they decided my previous one wasn’t good enough, which cost a decent amount of money each time and was ghosted. It’s been a year of getting told, go into the bank, contact customer support, go into the bank, contact customer support, etc. So if you’re a student just don’t bother.
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June 2023 by Sunil Godson
These 5stars for Curtis Cook sr fin advisor. Thanks for sorting it out for me.
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April 2022 by throbgristle
This branch and bank are the most inept bunch I've ever dealt with. Im handling an estate with 2 banks. ATB has been impeccable. Scotia has botched every aspect of banking. Personal. Riffs. Investments. And they've charged huge handling fees. Dont bank with Scotia.Uddate. I opened another Scotiabank account for Mexico business. They botched this as well.. I guess I'm a slow learner
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February 2022 by Ludo
I have to write another review for this bank. First to clarify, that the front line staff are great and friendly. When it comes to all other products (mortgage, loans...) that's a whole other story you don't get to see unless you need one. Sad part is that manager (Dale) only cares about the reviews you leave once you get an email from them, so after the last negative one (after raising fees and eliminating interest on some of my accounts) he made sure I don't get to leave a review any more. That is his personal solution of not getting a negative one from me again...I wanted to change my mortgage with them because of the low interest rates. But his solution was basically "don't bother us, we wasted enough time dealing with you"... it wasn't in those exact words, but that's how I read it. So guess what, I dealt with it myself. They lost my mortgage that I am now paying less than half interest they were charging me, I have closed the account they started to charge fees on, I have transferred my investment accounts I had with them...Hope he is happy and proud of his accomplishment.Just remember people, there are always other options and they are either free or charge less and pay higher interest than the "big boys" that rake in billions in profit that you are helping to pad... You have a choice, so make it.
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January 2022 by Em Land
I love Olds Scotianbank. The staff are generally quite friendly and always helpful. HOWEVER, the bank closes at 4pm everyday... what ever happened to good ole 9-5? And not open even a little later on the weekends...
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September 2021 by Vity
I have to write another review for this bank. First to clarify, that the front line staff are great and friendly. When it comes to all other products (mortgage, loans...) that's a whole other story you don't get to see unless you need one. Sad part is that manager (Dale) only cares about the reviews you leave once you get an email from them, so after the last negative one (after raising fees and eliminating interest on some of my accounts) he made sure I don't get to leave a review any more. That is his personal solution of not getting a negative one from me again...I wanted to change my mortgage with them because of the low interest rates. But his solution was basically "don't bother us, we wasted enough time dealing with you"... it wasn't in those exact words, but that's how I read it. So guess what, I dealt with it myself. They lost my mortgage that I am now paying less than half interest they were charging me, I have closed the account they started to charge fees on, I have transferred my investment accounts I had with them...Hope he is happy and proud of his accomplishment.Just remember people, there are always other options and they are either free or charge less and pay higher interest than the "big boys" that rake in billions in profit that you are helping to pad... You have a choice, so make it.
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March 2021 by Peter Premachuk
Great and friendly front line staff. I have not dealt with anyone in this branch that was not totally efficient. Also received great service when I recently sold our home and moved. The mortgage process was seamless and one of the reason I have always used BNS. But the BNS rep for the mortgage was the best I have every dealt with.
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March 2021 by Daniel william
I have had an amazing experience with this branch always, they are always helpful and go way beyond. The branch manager Dale is willing to listen and the staff know people in person I feel treated like an important customer regardless of my status. Thank you Scotiabank I will always recommend you to my peers and friends!
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March 2021 by Manjale Msafiri
I had a memorable experience with the branch the manager of customers came out to assist when I needed extra help, the front staff knew me by my name I felt valued. thank you for a good customer service. I have banked with other institutions before Scotiabank is my new home!
