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March 2024 by Christopher York
I was in hers this afternoon and had to use the bathroom I walked in and there was pee all over the seat and the back of the toilet. I walked out told the manager and she thought it was funny. I will never be back again. They were absolutely rude and the hole store is vary dirty.
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March 2024 by Mike Tsc
Friendly staff,
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February 2024 by Jac B
I went through the drive thru, and I went to eat my donut and it had a BITE taken out of it…?!? I’m still in shock and trying to contact the store.
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February 2024 by Jamie Southwell
Brutal
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February 2024 by Darrell Pallo
Coffee and Hot Chocolate drinks are tasty.
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February 2024 by mark murphy
Fair value....love their breakfast
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January 2024 by Dina George
Bit slow only one till open and line up.
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January 2024 by Shey
We’ve given this place our last chance.Will never go again. Avoid at all costs. Cr*p service, even worse quality product.The ppl who run the drive through, don’t know basic hello, They ignore you, don’t answer and keep the mic open. Very untrained.The food, dear god, ever heard of quality control? I don’t get it, it was so bad, bad gross bacon, rotten tomato. The coffee I don’t get how they F it up every time we go. The hot chocolate tastes water down, it’s not like that at other locations. The Bailey latte tasted like bitter j*zz, unlike the delicious one from a different location.These guys need help, customer service training, everything. hire people who want to work and provide quality, work on keeping food in line with other locations. And teach ppl how to make coffee, follow the customers order… I say one cream one sugar, I don’t mean black.
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December 2023 by Dallas Lawtey
I dont remember a time when this establishment has gotten an order correct. Down to the simplest items such as a coffee with 1 cream but I am given a black coffee. We regularly drive into town to get coffee knowing that there is at least a %50 chance we get what we've paid for. I'd give this Tim's a generous %25 of orders they get correct. Do I need to mention the unpleasant attitude presented by the staff there as well, or is that just the new norm as I don't recall a single good encounter here. BRUTALEdit: to add to the review, I went back the next day for a bailey's coffee to test my theory. Recieved a black coffee. Went back the next day to ask what happens in the event of receiving the wrong item and was informed to buy it again. Hello junction 42 timmies, ill see you every day.
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December 2023 by Brianna MacDonell
You guys suck. I had one item on my order. A double double. It's three ingredients. How does the sugar always get missed. You're a coffee establishment. At the least, you should be able to make a decent coffee. What happened to quality control.
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November 2023 by Elizabeth Kikstra
Terrible customer service, waited at the window for our food while it was on the counter infront of us. They wouldn't even look at us, when we went in to pay we were asked to leave
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November 2023 by Adam Fournier
Absolutely hot garbage service.Expect loooooooong wait times.Most people back out of the drivethru or leave the store itself before getting food or
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November 2023 by Dylan Giesbrecht
This place is horrible especially in the mornings don’t waste your time at penhold tim Hortons everything about this place is disgusting and the staff are so disrespectful I am surprised that this place hasn’t been shutdown we waited 20 minutes to get a couple drinks and a framers wrap no other Tim Hortons that I have been to took that long at this point you might as well go to Innisfail A&W to get a coffee there
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October 2023 by D W
I’ve struggled with whether to leave a review or not. As someone who typically sucks it up when poor customer service is received, it’s happened far too often at this location to not vocalize.I don’t know what’s shifted in this location in the last three months, but whatever it is, it’s not good.The wait times at the drive through are horrendous. Abysmal! I’ve been left waiting 10 minutes in line with only 4 vehicles in front of me, only to continue to wait another 4 at the window - for a coffee. That’s right, One single coffee.Two times now the coffee has been poured and left waiting on the counter with me staring at it. For four minutes. Employees are buzzing around doing lord knows what, but nobody is willing to take payment and hand one their goods. It’s mind boggling.One time I finally tapped on the window after watching someone walk back and forth for four minutes, again with my coffee sitting there on the counter, and the employee was ignorant and obnoxious. Where’s the apology for the wait, where has the customer service gone??I will now gladly drive a few minutes down the road to the overpass location every time to avoid the chaos and hassle of this location.But if you have time to burn and want your coffee served with a dash of resentment then the Penhold location is the place for you!
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October 2023 by fuck off
worst timmys in all of alberta, takes 15 minutes to get a coffee they are brutaly slow and show be shut down or have the oewner changed to someone who will take care and manage there business
