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February 2024 by Lindsey Koster
Super knowledgeable and do the the job right the first time! Always find time for our vehicles! Appreciate Jerett and his staff so much!
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February 2024 by Patrick Charette
Terrible, do NOT recommend
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February 2024 by Brent J.W.
I am not impressed with this OK tire at all! I find the communication level with the mechanic advising me the customer was inherently poor. I took in my vehicle one day, waited in there area for 2 1/2 hours for them to look at the safety of the vehicle. They didn’t look at the safety. They drove it around and estimated this & that. I was not charged for their time this day because I was bringing it back for service another day. And two days later, I took it in for 8 AM appointment for service. No communication on their part to advise me what was wrong with the vehicle, etc. Phoned at 1:30 and waited for an hour and a half for a call back. With no call back I then phoned again at 3 o’clock and relayed to the administrator who answered the phone That I do need to talk to someone about the vehicle. Jared came on the phone and advised me that they had a couple of big jobs that they were doing so was not able to look at the vehicle, but is looking at it in the time I had phoned. I went in at the end of the day to pick up the vehicle and make payment. The vehicle was not ready and nor would it be ready this day. They have no respect for the customer’s timelines and commitments. I was told prior not to take the vehicle into them by many people in Pincher Creek. I ignored the warnings because they are in close proximity to me. But, I wish I had heed to the warnings. I understand why residents of Pincher Creek go outside of this town to have service for their vehicles. The staff there are on the defence when one asks questions. The mechanic Jarod raises his voice when you disagree with him or relay to him your needs. They are very comfortable with arguing and placing customers in unnecessary predicaments if they had just taken the time to phone customers along their working day to advise them what was going on and the expenses incurred. I didn’t find them helpful at all - just greedy and insincere. Not again will I go to this place for service. I could convey more negative opinions of them but there is no point - they’ll continue to do their family business the way they have always done - without customer service improvements. Greed is an atrocious behaviour and insincerity is real at this place of business.
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January 2024 by Amanda Elliott
Every experience at OK Tire has been excellent! Communication has always been great, no matter the size of the job. Jerett is always very thorough and you can tell our safety on the road is his primary concern.
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January 2024 by Ashley Conley
Jerrett and Frank are always in the shop willing and able to get you in fast when in need. I don’t know how many times they’ve helped when I’ve been stranded. Broken blower motor in my heater when it was -20, so I wasn’t able to drive home, they made room for me at 5:00 at night. Very involved and dedicated PC community members. Love these guys!
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November 2023 by M4Eh1
Thank you to Kyle, Amanda, jerret, and the rest of the crew! Got my truck in, stayed late, and had it ready for me. They’re always top notch service with the best technicians. Highly recommend them for tires, lifts, anything!
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October 2023 by Nicole Blais
My daughter & I were stuck on the highway about 40 minutes out of Pincher Creek pulling a big trailer with 2 weanlings. Scary situation but when it couldn’t be fixed they were quick to bring a truck to not only tow ours back but a 2nd one with a 5th wheel hitch to tow our trailer as well. Once back at their lot they went above and beyond to give us water for the horses, power for our trailer and a safe place to park for the night. Thank you so much OK Tire for everything you did to help us ?
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October 2023 by Mark Kreksconaitis
Great service. Buy all my tires there.
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October 2023 by Canadianjay
Well, better late than never and I do apologize for the tardiness.OK Tire, Pincher Creek, has restored my faith in local mechanical talent and the OK Tire brand.On Saturday, June 10th at about 3:30pm my Diesel truck went into limp mode, effectively shutting down the turbo and removing all power needed to pull my trailer for our holiday. My wife immediately called OK tire in Pincher Creek and told them that we were approximately 15minutes from their shop. Their closing time was 4pm. We were told to stop by and check the truck in. Being that it was Saturday we were not hopeful that anything would get done until Monday. We arrived right before close however the technician (Justyn) said that he would plug in the code reader and do an assessment. He cleared all the codes and suggested changing the fuel filter as a start( we agreed so he changed it out). At this point we were well past closing time so that was appreciated. We told the staff that we had just started our holidays and after a short discussion Justyn said that he would see if he could get approval to keep working on the truck the next day, Sunday. That was outstanding!!! We were all set for Sunday but he suggested that we take the truck and trailer out onto some challenging hills to see if the problem would occur again. So we set out to try some steep hills...The truck performed well and no limp mode occurred. At this point we made our way to a local campground to stay the night. We checked in and no sooner did we stop and get out of the truck, our "HERO" technician called to see how it went! Wow what service. He told us that he split the fuel filter open and identified a lot of dirt. Not too many technicians I know would do a follow up let alone a tear down of a component to further assess.We thanked him for his efforts and he wished us well.We were back on our way to continue our holidays because OK Tire kept their doors open for us and because a selfless technician extended his work day to help some customers.Thanks again, and sorry for the delayJason & Denise
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September 2023 by Patti M
Well they do what they say they do I suppose. But my experience hasn't been great. I bought a spare trailer tire I asked just the cheapest they had the bill came to almost $300! Though I took that as my fault. I should have asked first . Today I was in with someone else and while waiting in line someone had questions about their bill and the service teck was was so rude when the guy was upset and there was no service skills from him, an undfriendly greeting to him just what's your problem? My husband worked in a tire shop for several years before moving up in his career and he would never speak to a customer that way, he would likely have lost his job if he did. I understand customers can be difficult to deal with in the customer service industry but you have to remember that that's it is customer service and you only make money because of them and when you are annoyed with your customers that other potential customers can hear. Although our service that we came in for went fine and the lady at the front was very nice.
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September 2023 by Joshua Laplante
Amazing customer service and affeciency!I broke an axel on a Saturday, in a town an hour away. No service departments were open until monday, and I have to be back at work for Monday! They did not have the part for my silverado, but said if I could find one, they will install it for me. Even though they are booked solid. Found one at Napa, towed my truck there, and they had it fixed in 2 hours. It's absolutely incredible! Thank you!!!
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August 2023 by bung homid
Frank is the owner and have never heard such disrespect and disregard from his own mistakes, we took a car in to get new tires, 4 months later they were bald due to the tires being under pressured, he refused to answer our calls then when we finally did, he was cursing at us and being very rude. Ive never ever been to a shop so unprofessional. The sister company in cranbrook I can recommend, but this shop far from it, they need to give their heads a shake especially Frank. Most disrespectful owner I've ever met.
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July 2023 by Brooklyn Simms
Didn’t even allow me to finish speaking before putting me on hold, nor did they even tell me what I was being put on hold for. Then waited on the phone with them only to receive attitude and be told they’d call me back soon with the information for tires I needed. They never did call back. There was no effort to be friendly or helpful whatsoever. I was desperate for help but even out of desperation I still will not be shopping here again. Thanks.
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March 2023 by mark sutherland
Saved us big time! Lost a wheel, sheared all 6 studs. These boys had us back on the road in 3 hrs including getting the trucked towed in!
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January 2023 by Dawn Sharpe
Staff is fantastic! Always professional and helpful. We have always been very happy with the service and wouldn't shop anywhere else!
