-
September 2023 by Chantel Eva
If I could give no stars I would. I called yesterday and asked if they had any prong collars. The staff who answered the phone began reading name brands of collars to me. I then repeated myself, and even went as far as spelling prong collar out for her. She did NOT know what a prong collar is. How can someone work at a pet store that sells mostly dog stuff and not know about dog training tools? Anyways I called on September 17th around 6pm to whom ever answered that phone, you shouldn’t be working at PetValu. I know the staff has modules to do, so get doing it girl!
-
July 2023 by Margaret Chadwick
Great staff and needs for my cats.
-
June 2023 by Candy Collins
After rescuing our second border collie, we needed to get her a few things, including a tag. As always, the staff were incredibly helpful. The dogs love this store
-
May 2023 by M ouse
In for a dog wash. Wash bays ready. Nice and clean with towels and treats waiting. One dryer wasn’t working-I’m sure it’ll be fixed by next visit. Only thing I’d change would be warmer dryers. Otherwise awesome. Staff was friendly too. Charged me in, left me alone. Helped when I needed it.
-
March 2023 by Jenny
I really love this store. The staff are always friendly and helpful. They always help me carry out my purchases, which is incredibly nice as I am disabled.They are knowledgeable and have been great with advice regarding my cats needs.
-
March 2023 by Miss Fox
Very poor customer service and till service. Walked in and knew exactly what I needed; waited at the till for 5-10 minutes while they assisted other people(please hire more people if you cannot assist till). They allowed their customers in front of me after finally noticing that I was in line.. which I let go. After they finally spoke to me about the purchases that I put on the counter; they led me to an aisle and then back where they again let 3 customers in front of me. They should’ve mentioned that they were helping me, I was there for 20 minutes.My cat was in an emergency with a torn neck in need of ointment, cones and food.None of which I could get done due to the fact that they would help everyone that was there besides me despite seeing my rush of concern.March2nd.
-
March 2023 by T H
We use the pet wash regularly . Always great service and very clean and tidy.Thank you !
-
October 2022 by Anastasia Feschuk
I love coming in here! Employees are friendly and helpful. The kittens they have in the store are so nice to visit with as well.
-
October 2022 by Larissa Carneiro
If you want a place to shower your puppers, that's the place! Affordable price and the shampoo and conditioner smells amazing, plus there is treats for your doggo ? love that!
-
October 2021 by Sarah M
I was very happy with my experiences at Pet Valu.Today I went in and I received amazing customer service. They helped me find a new food that my cat now loves. I really appreciate the staff there
-
October 2021 by Debra Benusic
Prices and array of pet food, pet toys, clothes, straw for animals, they sell an assortment of pets from fish and birds to dogs and kitties as well. The only problem I have is Seniors day is the last Thursday of each month!! As a disabled senior citizen the last Thursday of the month doesn't work most of the time as my spinal cord injury controls my life with chronic pain and fatigue issue's. This problem can and does last for days, sometimes weeks and I don't know when it will happen again.
-
October 2021 by Michelle Fraser
Staff here are wonderful! Always incredibly helpful, knowledgeable, and friendly. I also love the rewards program.
-
October 2021 by A
Always super friendly! And I always find what i need even i had to ordered once and it was quick! Thank you!
-
October 2021 by Dawn Simmerson
Great, brought my Saint Benard in for a bath, the staff are awesome.
-
October 2021 by Pete Thiessen
Went in to adopt a cat we had looked at the previous day spoke with a very friendly staff member who was extremely helpful. employees in there today were extremely useless, hardly gave us the time of day even after we said we were in to adopt the cat that had been in there 2 weeks with no one showing interest just claimed they would have to talk with the shelter as it was ultimately up to them but wouldn't even give us an application form. will definitely be reaching out to main office to discuss the customer service e of this outlet
