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January 2025 by Shar
Have had consistently excellent customer service here. Recently, I had a zipper tag break on a pair of 2-month old Joseph Seibel boots (very unusual for that level of quality). Went in to Quarks with the boots and receipt to see if there was anything they could do for me, and they replaced my boots with a new pair of the same. Every time I have been in the store, the staff has always friendly and helpful.
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December 2024 by Kristy Moore
Very disappointed. I purchased winter boots here for well over $200.00. With less than a month of casual wear the leather was wearing off in multiple places. Informed by the extremely rude assistant manager the store has a no return policy. Upon inquiring further was informed they only return with clear defect. I don’t know how that wouldn’t be. Apparently, you need to seek permission from head office to return an item that is garbage. It’s odd they seem to operate unlike any other retail business who would do the return and then send the item back to the distributor. Will never return.
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December 2024 by Kaylene Fehr
Very disappointed with this store the assistant manager was very rude. Tried to return a pair of boots that were bought a few days before and never worn outside. Tried them on in store and thought they fit good but when I went to put them on to go to work I wore them around my house and my feet started to hurt they were to small. Went in to return and the lady was very rude and said I can't return if I've worn them outside. Explained I only wore them in my house and she says it's our refund policy I can't return the boots. I asked to exchange for the proper size and she said no. Will NEVER shop here again !!!!! Not even that mad about not being able to return the boots as much as I am upset with how the assistant branch manager treated me. Her customer service skills were non existent and I treated her with the up most respect.
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June 2024 by CCSK
My family and I went to this location with the goal of walking out with two specific pairs of Birkenstock sandals that my kids wanted to get me for Mother's Day. It was just after 7pm, my family and I entered, and as we looked through the sandals, both staff who stood behind the desk, made no effort to greet, acknowledge or help us. They looked our way and did nothing. We stayed in for over 5 minutes and after zero attempt from them to help us, we left. We found another store in Bower Mall and chose to have the two pairs we were looking for shipped to us for free to avoid giving any kind of business to this Quarks location. Will not return.
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February 2024 by Angela Wilson (Angela)
I had an excellent experience shoe shopping at the Red Deer location of Quarks. The sales associate brought me shoes I picked in a variety of colors, and helped me choose the perfect pair. The staff was inviting, knowledgeable and cheerful. I would recommend Quarks for their variety and great customer service, at fair prices.
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March 2023 by Kelsee Arnold
I had a great experience at this location! I was greeted immediately by a lovely lady who was ready to assist me (I wish I had asked for her name.) She helped with my sizing, offered her knowledge on the most comfortable fit since I would be wearing them everyday, and then gave me suggestions on how to properly care for the boot.There were actually two ladies working today and both were a pleasure to talk to. I’ll be back when I’m ready to purchase my second pair.Thank you for an amazing customer experience!
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March 2023 by Kathleen Simmonds
Lots of good quality shoes and boots to choose from.
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November 2022 by J
I stood there for 15 minutes trying to get a size and they wouldn’t even acknowledge me. The staff member looked at me and just kept helping other people that walked in after me. This is a very unprofessional experience. I would not recommend going to this store to find shoes. I will definitely not be back. They need some serious retraining.
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June 2022 by Tina O'brien
I was in looking at shoes today the associate blonde, tall and glasses horrible service very rude and appalled my aunt.and mom are regular customers in here and will not be back if this employee is working. Very rude. Disrespectful and nasty service. Soft moc way better and nicer staff
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March 2022 by Kathleen Hamel
Excellent service, great selection of quality footwear.
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January 2020 by Judy Tchir
I love their selection of footwear!
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January 2020 by edmond belanger
Great breakfast Boulder food is good service is good I like going there once in awhile
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January 2020 by Cynthia Winter
Very friendly staff. Size selection is limited, despite this being early in the season.
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January 2020 by Sam Gaudet
Finally a store for shoes with great service and knowledgeable staff
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January 2017 by Nadine Schaeffer
The worst customer service I have ever experienced. They were so self absorbed and un helpful. They couldn't even help me find the right size or suggest what size of Manitoba mukluk I should get and now I think there the wrong size but won't go back. I would rather lose out on the money then have to deal with that store ever again.
