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November 2024 by Shawn Riviere
I was very happy with both people that helped me at the storage place pat and audra's they both were very friendly and helpful and helped me through everything, and I really appreciate that.
I would really recommend this place if you need somewhere to store stuff.
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October 2024 by Tara Martin
Audra and the team are great and served me really well in setting up my Commercial storage solutions. Thanks!!
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October 2024 by pat wilson
They were very responsive and accommodating when I needed storage at the last minute. The site is accessible and clean and staff are pleasant to deal with.
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October 2024 by Leesha Hill
This review is for the amazing woman, Stephy ( I hope that's how she spelled her name).
She was my customer service advisor, who helped me with today's unit choice.
Not only was she incredibly knowledgeable, easy to understand, she was very professional.
She helped me pick out the right unit, had the address in seconds texted to me.. and I never had to worry about anything.
I wish more people hired good communicators like her, she did a very good job with helping me Today.
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October 2024 by Judy Kelly
Friendly and helpful
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September 2024 by Judy G
Everything was great, staff - perfect!!
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September 2024 by WS SL
Only reach out to them if you're prepared to overpay and rent from them. I contacted them on August 22nd for a quote (for a 5x5 or at most a 10x10). During the call, I clearly mentioned twice that I was just looking for a quote since I might be moving in November. I received an email response the same day, which I anticipated.
The next day, August 23rd, I received a voicemail from the local office asking when I’d like to schedule a tour. A tour? It’s literally just a steel box in an industrial park—I know what a storage unit looks like. Since I had already told the initial customer service rep that I was only looking for a quote, I chose to ignore the voicemail.
On August 31st, I received yet another voicemail, this time offering a larger unit, 10x18, even though I had clearly stated I was only interested in the smallest unit available. I’m just one older man in a one-bedroom apartment—I don’t need a space big enough to park a car. Initially, I ignored the voicemail again, but I figured the calls would keep coming, so I called back. There was no answer, just a machine asking for my name, number, and message. I left a brief 15-second message asking them to stop calling before the machine cut me off and hung up.
I called the main number again, and they addressed me by name, even though I hadn’t provided it (thanks to caller ID, I assume). I began explaining that I wanted the calls to stop, but the rep quickly interrupted and asked me to hold while he contacted the downtown location to inform them. After waiting on hold for 10 minutes, I eventually hung up.
Not long after leaving a voicemail and calling the main number to say I didn’t want any more calls from them, I received yet another email from the downtown office, this time offering a 10x18 unit for $333/month, plus $15 for insurance and tax. Sentinel Storage has a monopoly on storage facilities in Red Deer, so why are you charging such high prices, especially when you're clearly desperate to rent out units? I looked into your competitors and found the size I wanted for half the price of the $225+/month you initially quoted me for a unit that was too big anyway.
I might have considered renting from you, but now I’ll go out of my way not to. When someone calls asking for a quote, that’s usually all they’re looking for—they’re not trying to become your new best friend.
All I need is a 5x5 which you did not have any available - maybe you should given the number of single people in Red Deer being forced out of their apartments by insane rental hikes these days. After all of these calls and emails though I don't really want to rent a unit from you at all, not that you have what I need anyways. Perhaps you should lower your prices if you feel you have to hard sell a steel box to someone who isn't even planning to move for nearly 2 months.
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September 2024 by Daniel MacKay
affordable, flexible, Jen was very helpful with questions I had about the service. Will use Sentinel again
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September 2024 by Wayne Samel
Plans change, no problem cancelling my unit for now, Thanks
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September 2024 by Cory Martel
The staff is amazing. They are very customer service oriented and go out of their way to make sure customers are happy.
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September 2024 by Helene Young
Very clear and very friendly staff
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August 2024 by Mary Jean Santillan
Awesome service, friendly staff, and very knowledgeable .The manager is very nice. The facility is clean and your stuff is safe. I am so glad i got the 1month free promo. This place is highly recommended. Business with a heart.
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August 2024 by Neil Oslund
Very easy to deal with and the accessibility really helps. The staff were more than accommodating.
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August 2024 by Jun Nono
pretty easy accessible and good location
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August 2024 by Amalia Ripley
Great place for storage! Staff are very kind, also funny. (I cannot remember their names even though they told me a few times, sorry gals!)
Referred my dad to the storage facility as he needed to transfer some items & it was a simple process as well. ?
