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February 2024 by Atasha Kelm
Staff are friendly and very helpful.
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December 2023 by Random Customer
Walked in with nothing, they had computer issues. They did everything they could to make sure my banking issues were taken care of. In the end I walked out more than happy. They treated me professionally and courteously despite my financial status and made sure that things were done properly. Very professionally run bank and great people. Treated me well. Happy I chose them to be my long term banking choice. Thanks for grinding it out with me Raycine and Jonathan y'all were awesome!
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October 2023 by Chantel Villadsen
Ronnie is so kind and polite, I’m so thankful to have a teller like them handling my banking
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August 2023 by Tyler Young
Great fast Service, always a pleasure at this Bank
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June 2023 by sarah lohman
First experience: advisor was late to a virtual meeting. Disorganized, rude and inconsiderate. Second experience: nobody showed up to the virtual meeting because they didn't actually add the meeting to their schedule. Wasting my time. Poor first and second impression. Been a customer with TD my whole life and I'm considering switching banks now. Why would I want someone so disorganized to handle my money?
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April 2023 by Shirley Gagne
For anyone on AISH having a hard time getting a mortgage. This bank actually accepts AISH as an income. 4 1/2 years trying to get a mortgage. Finally got approved. Thank you Jonathan and Courtney. May God bless you always.
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February 2023 by Robert Curry
We stopped in accidentally on our drive back to Kelowna. Best TD location & services.
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December 2022 by Thomas Gunn
Great app and desktop , also great telephone customer service . This branch has a very poorly skilled " manager Customer Experience". I received a new TD vis debt in the mail and headed to the branch to activate . i brought 5 pieces of id including birth certificate . "Ashtika Prasad' could not help me with out picture ID . Which is great security and highly appreciated. What was not appreciated was the way she looked me up and down and asked " Where do you get your money" and continued with a belittling look. I was shocked to be asked this INFRONT of a full bank of customers. I replied I had transferred capital gains into my new TD account .I was also trying to book an appointment to open a new TD small business account but we did not make it that far unfortunately. very poor customer experience from the Manager of Customer Experience
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November 2022 by Philippe Leduc
Worst bank ever, only good to collect interest and monthly fees bunch of thieves
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October 2022 by Misty Torgerson
Love this branch! Ethel helped us. She's very knowledgeable, friendly and on top of what's available for clients that they would know about otherwise. Thank you very much!
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September 2022 by Roy
Never answer their phone, sit around and ignore customers at the branch. The ATM short changed me $20 and the lady at the front desk pretty much told me "tough luck" until her manager intervened & credited me. (+1 star for that)This is what happens when there's no one with a backbone to keep the low level employees in check, you get a bunch of entitles brats who don't want to do their job and prance around like they're owed a paycheck just for breathing and having a pulse.
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September 2022 by Nadiia Shokur
The support service is good. But I want to talk about a bad experience with an employee of this Bank - Tina. I helped my sister apply for a Visa card for her services online. We came to the department for an appointment and I was the translator for my sister, since she came from Ukraine, applied for residency, got a job and it remained to arrange the financial component. Tina made the process of issuing a card very complicated and long for more than an hour, asked detailed questions about the past, it seemed to her that she was new in the country and was so suspicious as if we would take these rainy 500 dollars and run away from the country. We have been waiting for the card for a month - it has not arrived by mail yet. On another day, we came to ask where is this card, why it is taking so long to reach the mail box of her address. During the visit, I took my daughter - she has a severe autistic spectrum disorder. She is 10 years old. At this time, when I was talking to the employee of this bank, my daughter was sitting very quietly in the waiting room in the armchair. The dialogue with worker was not crowned with success, they didn’t directly tell me that I still had to wait for the card, but hinted that I could download the App from their bank and the credit card confirmation letter was in the email. Suddenly, in broad daylight, a man enters this bank with his big dog, which was without a leash, without a muzzle, it ran chaotically inside the bank and scared my daughter terribly - my child has a panic fear of dogs and animals, including the fact that she is disabled and such children are special. I told him 4 times to STOP take his dog. He continued to smile and did not react in any way to my cries. Until the manager came and took him out. We received psychological trauma from this incident, the dog was very close to my daughter and barked at her, I could not protect her because of these partitions inside the room. At the end, they gave me water to calm down and said sorry. Still I didn’t solved the problem with the card and was attacked by a dog in a banking institution although this is a public visit with certain rules and restrictions, they do not follow certain standards of not putting other customers at risk. I don't want to go there anymore. They should put a note on the door saying no animals allowed. You never know what can happen, someone decides to go there with a cow!
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September 2022 by Vlad
No USD cash in ATM, I lost 20$ on fees… for transaction what did not happened.
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May 2022 by Jonathan Jonathan
Trading with mr Ralph has been the best thing that has happened to I and my family mr Ralph has help us cleared all my debit and I won’t think twice to recommend him to anyone, For more information
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May 2022 by tlg 2020
Great app and desktop , also great telephone customer service . This branch has a very poorly skilled " manager Customer Experience". I received a new TD vis debt in the mail and headed to the branch to activate . i brought 5 pieces of id including birth certificate . "Ashtika Prasad' could not help me with out picture ID . Which is great security and highly appreciated. What was not appreciated was the way she looked me up and down and asked " Where do you get your money" and continued with a belittling look. I was shocked to be asked this INFRONT of a full bank of customers. I replied I had transferred capital gains into my new TD account .I was also trying to book an appointment to open a new TD small business account but we did not make it that far unfortunately. very poor customer experience from the Manager of Customer Experience
