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August 2024 by Austin Ellsworth
Super customer service! I received a gift set for my birthday, and I noticed that the body butter wasn't the texture it should be; it was all dried up like a puck. When I went in to purchase another tub, the saleswoman told me I could bring in the old product for a deal on a new tub. I mentioned that I live out of town and didn't have time that day to go back and get it, so she gave me a whole bunch of samples until I can get back to the city on Monday. Stellar customer service; I was very impressed!
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February 2024 by Tara Lea
Kylar Joey and staff are amazing .. i create my own signature scents and they always are knowledgeable and patient
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January 2024 by lily two birds
the staff - two younger age 20ish employees were super helpful found what we were looking for in seconds and gave a bit of info on the products. they engaged with my teen so bonus points for that and now my teen likes the store because of the staff. I also love the store doesn't smell like 100 broken bottles of gross essential oils!
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January 2024 by Matty Watty
Whose mother doesn't dig Xmas gifts from Body Shop?? (Never met a mum who doesn't love lavender) ?Typical mall store, however the staff are probably the most friendly and attentive employees I've come across in awhile, so was def a pleasant experience. Lots of selection, (by selection I mean gift baskets) fairly reasonable pricing, and friendly staff. See ya next year same time Body Shop.
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November 2023 by Shay Gus
Went on November 17th at 6:30, worst service ever. Can’t remember their name started with a C. Walked in no service then when they walked up completely rude and they were swearing thinking it’s cool I had asked a question and got a response of idk. Will not be returning if they are there. Luckily there is a girl that works there she is very sweet helped me set up everything! Someone obviously needs a lesson from her!!
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July 2023 by Jeffrey malcolmson
Been shopping here for quite some time. One of the few places to get high quality skin and hair care products for men, without having to resort to unpredictable online services. Maty was a huge help today and really showed the value their business offers to all types of customers. Reusable product containers made from 100% infinitely recyclable materials, like aluminum or glass is an awesome business direction that I really respect as a former steelworker.
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April 2023 by Mercedes Lamarche
Awesome location that never fails to please! Have been a long time shopper with Body Shop due to my skincare needs following chemo treatments! Love that the staff are well versed in their PK as well as being so friendly and helpful!! Not only do I highly recommend the products - I highly recommend this store!
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April 2023 by Kara Edgeworth
Exceptional service today. Every member of staff went above and beyond. Thank to the young lady whom found exactly the raspberry scrub I was looking for. Thank you to the young gentleman for just browsing with me. And the other two ladies your super friendly demeanor was a breath of fresh air. You guys made shopping today great. Thank you. ?
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April 2023 by Amber Cox
I had a wonderful experience today with a lovely person named Ravas(I don't think that I spelled that right). They were very friendly and welcoming ?
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January 2023 by J H
This place is wonderful for someone who has sensitive skin. As for staff Daniel is amazing and very product smart.
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July 2022 by Jay Long
Honestly the male manager here is the worst thing to happen to this once wonderful store. The products and rest of staff are great, but the attitude from management needs extreme work. Great job rest of team, keep up being awesome. Manager should be in another field because customer service is not for him.
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July 2022 by Gale Mulligan
Had a wonderful experience in the Red Deer store today. The productsspeak for themselves so it comes down to customerservice. The store manager Matty was fantastic!! pleasant, happy , polite and professional. Great shopping day.
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June 2022 by Shelby Bruce
I highly recommend The Body Shop, the manager was amazing and went above and beyond to help me find the perfect skin care products. Nothing but helpful and friendly. ? I enjoy going there as it’s such a positive environment and lovely products.
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February 2022 by Janice Lindale
I used to feel safe coming into this store,, love getting my body butters from here. Went in today august17 to pickup my usual satusuma. But shortly after I went in I saw a younger women with short blonde hair coughing her lungs out. I am very nervous to go out in public because of covid and the variant,,, getting covid would put me in the hispital due to my health conditions. i felt extremely unsafe especially because she would take her mask off to cough and if wasn’t just a small cough either. Sounded like she was hacking up her lungs. I thought you guys cared about your customers safety and well-being. I no longer feel safe coming to your store any more …
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February 2021 by L
Visited this location on Jan.5/21@ 11:30am. Every year, for the last few years, at the same time of year, I replenish my supply of Body Shop products. Always great service. This year was no different, other than a very rude and argumentative sales associate. She insisted and argued with me about a product I buy every year. Long story short, with reluctance and frustration I opted for something different. My friend was considering purchasing some products and decided not to due to how rude this female was. Kim, who rang my order in was quite pleasant. We were then verbally shoved out of the store. I work in an establishment that serves thousands of people per day and understand the covid/stress environment and customer service. This female needs a refresher course on manners and customer service, unfortunately I didn't catch her name. My hope is that upper management reads these reviews. Unpleasant visit.
