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December 2023 by Bree
I purchased shoes online at the beginning of their sale and requested pick up at this location. Low and behold almost three weeks later and sizes sold out online I just received an email my orders have been cancelled. This store is not organized and didn’t allocate the shoes in time. Not a good pick up location.
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December 2023 by Hasib Ahmadi
The woman who introduced herself as the manager of this store has zero customer service skills or even basic manners of a decent human being. She’s extremely disrespectful and rude towards the customers and even the staff of this store.
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December 2023 by Calgary Food
Worst customer service experience I have experienced in my life. The manager is an arrogant lowlife who has zero respect for the store staff and customers.
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November 2023 by Kimo
The store manager at this location has no experience of customer service and I am amazed at how she even became a manager with no ethics! She was the rudest person I have met at any retail store who was not only extremely rude but also racist! She could have handled the situation very professionally instead she blamed us for having a bad day and that she will call the security on us for wanting to find a pair of shoes and buy it. She wouldn’t give out her name when asked for either. We will be taking it up with the company on how someone like her could hold a position facing customers! Utterly disgusted at the experience and how our family was treated. Instead of de-escalating and apologizing for her rude behaviour, she denied everything and continued to argue, put away our merchandise and wouldn’t even let us talk!When we asked to be helped by someone else she wouldn’t move away, I had to go find another sales associate myself and she wouldn’t let them help us either when clearly she was free. She called the associate back as she was about to help us and took everyone to the back. Very very unprofessional, very rude and utterly disrespectful. We will be calling the regional manager on this because clearly even the rest of the staff was scared of this lady calling herself manager but having no manners to treat customers respectfully like humans! Shameful.
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November 2023 by Judy
I Need help with my shoe I bought here on Friday Nov3.Yesterday Nov 4 which the next day of the purchase i went to the store and i asked and explained to the lady(who told me she is the store manager) that the winter shoe I bought couldn’t fit a lil, I need to change the shoe to one size up. She asked me for receipt I showed her and she asked for It’s BOX I told her i threw the box right away coz i thought I didn’t need it but here is the receipt and the new shoe with its staff inside. She said “I refuse your returns because you have to have it’s box as our policy “ she said. I asked her if i can buy the box from the store so that i can exchange the size or my money back .she kept saying “I refuse the returning because I need it’s box to sell it forward. I Got confused and almost cried because I’m still confused and went to the train station garbage(where I threw the box) to check the ? but No box it’s weird and I need help or explanation for what a big mistake I did? Is it fair to waste the shoe and my money?Can’t they exchange the shoe without giving me the box so that they can use the box for the exchanged one?
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November 2023 by Ryan Wong
Neelam, the manager, gave us excellent service! She was very friendly, knowledgeable and helpful. My wife and I bought 3 pairs of shoes from her that afternoon.
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November 2023 by Agnieszka Phalen
Great shoes and decent prices and great deals now and again. .Comfy shoes and boots and they last forever. I have boots, booties, sandals etc from them.The ladies that work at this Ecco location are super helpful.
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June 2023 by waleed khalid
They are so cooperative and they show us a lot of sizes, the are awesome specially Victoria she is so cooperative
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April 2023 by Rita Jarvis
Service was great! They had exactly what we were looking for. The staff needs stools or something to sit on when they serve customers. I just didn't feel right about them having to kneel on the floor.
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January 2023 by Mitesh Panchal
We had very pleasant experience at the store yesterday. About week ago, I went to actually see the shoes on sale and not to buy anything.. I already bought shoes two months ago which does not fit well and got losen up after I wore 3-4 times. So, during conversation I told the manager that I have shoes and does not fit well. She asked to see the shoes. So, I showed her my shoes this time and she said she can give credit for shoes.. I bought another pair and and one pair for my Wife. She gave some tips to fit shoes better..I am really thankful to the manager who understand the issue and helped me to bought the perfect fit shoes.Thank you again Manager for helping us.
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January 2023 by he ethan
A great place to buy shoes. Excellent service. Neelam recommended great shoes for me and my wife. The other two sales person also very helpful. Great experience!
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December 2022 by Cecilio Ramos Jr
I loved shopping shoes at Ecco in Cross Iron Mills. I loved the design and most of all, the staffs are very friendly, supportive and polite.
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December 2022 by Rudolph Papadopoulos
Get rid of the manager of this store. This obnoxious woman hides some styles and sizes of shoes from regular shoppers and only takes them out for her favorite big Asian shoppers.
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October 2022 by Hans Yuan
Don't bother shopping here. Employees do the bare minimum. There was 3 people working and 1 other person in the store and they barely attended to me when I desperately needed shoes for work. Try a different location if you really want ECCO shoes.
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October 2022 by ukb abayon
nice store with good collection and quality shoes and a good service
