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February 2024 by T Jensen
Customer service was next to zero, very disappointing
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January 2024 by Alicia Hulstein
Thank you NIKKI!! Your customer service is amazing, you were amazing!!
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December 2023 by Theodora Broughton
Usually I find it really hard to receive a simple "hello" let alone any assistance in this store, but that changed on Black Friday of all days! Noopur was so extremely cheery and helpful. I had been carrying around a shoe I wanted a size for and despite how busy they were, they checked in with me and went searching for the size. And again, despite how busy they were, they HUNTED for that size. I'm so thankful for all your help, Noopur! Love the new Converse!
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October 2023 by macaley Richardson
Went and got myself shoes today. None of the 3 employees working said hello when I walked in or helped me find what I was looking for. Once I found what I was looking for, I had to find my own size among all the boxes that weren’t organized. I’m only giving two stars as once I found what I needed and went to pay, she was very nice but customer service was a big fat 0%…. Will not ever shop here again
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August 2023 by Bhavini Mistry
There are a serious lack of employees at this store. It's so hard to find someone to help you and when you do find them it's even more difficult to find them again to ask for another size. I'm not sure why it's always the same story with this store. HIRE MORE STAFFManagement should do better.
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July 2023 by Meg B.
Horrible service, the four staff on shift were just chatting and not willing to help. When we finally got help the girl gave us a "7" which was really an eight.
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June 2023 by maggie scott
Every time I shop here the girl with the boot makes sure i find what I need and is so helpful. She goes above and beyond to make sure I’m happy with my purchase and is always super kind. She makes my visit enjoyable and I always leave the store happier than when I went in because of her outstanding customer service skills.
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May 2023 by C
Bought a pair of slides from here, was given two different sizes. When contacting support they are absolutely useless. Would NOT recommend shopping at any softmoc location based on this experience, I know I will not be. Probably a good reason they are sitting at a 3.2 star rating.
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May 2023 by Apeksha Wagh
The staff was active, supportive, knowledgeable, kind, easy to talk to.Because of sale weekend, shop was very busy yet the stuff made sure you found what you were looking for.
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April 2023 by 77Pinks Fries.
Loved my shoe shopping experience today. The your girl I had was very helpful and rather funny. Helpful and easily knew everything about the shoes and store. Thanks again for making today easy.
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March 2023 by 77Pinks J
Loved my shoe shopping experience today. The your girl I had was very helpful and rather funny. Helpful and easily knew everything about the shoes and store. Thanks again for making today easy.
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March 2023 by Trish McBride
There was no customer service at all. The employees talked to each other with their backs to customers. When I told them the customer service was poor, one of the sales people told me not to come to the mall.
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January 2023 by Kyle Budz
Came in to find a shoe for me brace after surgery. 3 employees playing UNO at the front and no one was willing to come help. Walked out in a few minutes. Being in a boot and limping and no one even said hi or asked if I needed something kinda blew my mind. Went back to another store and made a purchase there. I mean the employees were clearly young, but still. I’d leave a one star but it’s really just a bunch of kids.
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December 2022 by Pouya Soleimani
We had a great experience in this store. Kota was amazing and patience and searched for every possible option for our shoes and ordered us knew as well. I do recommend this location to everyone.
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December 2022 by Andrea “Andy” Castaneda
Avoid this location if possible. Staff pretty much avoid you or just really hate working here. They don't even check for sizes on the last hour that they're open, they simply tell you they don't have the pair/don't have your size. There's no customer service in this location; nobody greeted us, nobody approached us to check in or see if we needed anything.
