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September 2023 by Alaina Heming
One of the only places I shop. Consistently friendly staff and good selection of clothes.
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September 2023 by Brittany Derksen
THANK YOU! I brought my mom in last Thursday looking for a whole new wardrobe. She needed everything. We came right around opening and were greeted by some wonderful people. Explained the situation because my mom has been going through hell with her treatments and is winning her cancer battle!!!! My mom hates shopping. I love it!! And boy did we shop. And wow did we get help out the wazoo!!!!! We had every item brought to us and it was yes or no and the fitting room had everything set out, organized, and ready to go. My mom was all smiles!! We got everything needed and we got extra love and attention from everyone there. Thank you for giving my mom a wonderful day out and a beautiful experience. You all made her happy. She needed this ??? Thank you so much. From the bottom of my heart ❤️
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September 2023 by Calliope
I had to return a pair of denim that was wearing after a few wears, and the team at Cross Iron Mills accepted my refund and thanked me for letting them know about a quality issue. There aren’t a lot of retailers that would be so accepting and positive!
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September 2023 by Lennox Shaw
I was helped by Kaitlyn; she was kind and worked to find the right fit for me, while maintaining a welcoming and understanding mindset. The service here truly sets apart stories similar to Torrid.
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July 2023 by Tara Tanner
Love that I can find great clothing is sizes for all.
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June 2023 by Kaitlyn Hesketh
Michelle was AMAZING. I needed an outfit for a date and had no idea where to start and she ROCKED it. Love torrid always will ???
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May 2023 by Hadiza Obiagwu
The staff were super helpful and friendly. I wish I got their names so I could have put them in here. Loved the shoe selection but I had a hard time going through the clothes. I wish they had a Canadian website to order from instead.
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May 2023 by Simran Kang
Similar to other reviews I’ve read for the store, the staff was rather unhelpful and a little rude, aside from the lady in the change room who was very nice. I wear a large or xl in tops mostly, so even though I’m not entirely plus size, I expected their swimwear to fit me well. I was shopping with my friend who is a size 2, and when she asked an associate to check for a size for me, the associate looked her up and down and all she got in reply was ‘yeah I don’t know. If it’s not there, we don’t have it’. The only reason I’m mentioning our sizes is because all of the other customers that were plus size were being properly helped and treated well. It’s a weird thing for someone like me that doesn’t really fall in regular sizes to get treated oddly at other stores and then, because I’m not entirely a plus size, getting treated oddly here as well.You don’t know what someone’s body type or image is like and saying things like ‘yeah you’d be a 00 or 0 so idk’ in a rude tone is totally uncalled for.The store has a good selection of clothes but the associates make me not want to shop there.
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April 2023 by Darlene R.
I've walked by this store many times and never went in. This time I did, I find the clothes are more for the younger crowd then the older like me. I did make a purchase, I found it very expensive there for what I was looking for. Just very few selection for my size more for the fuller sized women. More for size 2x and up there is plenty of choices. The smaller sizes are slim to no pickings. Staff extremely friendly and helpful.I'm not sure if I would be returning due to the choices for me. It's a store definitely for the younger generation.
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December 2022 by Sarah
Had a bra sizing here, the ladies in the fitting rooms made me feel so comfortable. They were so positive and hilarious. Definitely had some good laughs. Who would think a bra sizing would be fun haha
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November 2022 by Peter Fuzessery
Wife needed a new dress for an upcoming Christmas party. On this day everything is/was 40%off. We looked at some options and one of the staff came over to suggest some items for her to try. When she went to try them on another staff member suggested a few other items and got them for her. Very very helpfull. In the end she found one that works and we paid and were done. Thanks to the staff that helped up find a solution quickly.
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November 2022 by Jill Lalande
I love three hours outside of Calgary so I do most of my Torrid shopping online. When I am visiting Calgary I always make a point to stop at this location. The staff is always cheery and helpful. They'll help you pick things out OR leave you alone to shop if that's what you want. Always a pleasure to stop by here.
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November 2022 by Alexa Badea-Hasasian
It's one of the only places for really cute and not frumpy plus size clothes. The only downside is how expensive it is
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November 2022 by Stephanie G.
This is probably the best torrid store in calgary area as far as service and stock goes. I find that the quality of the clothing is going downhill though. The harper top used to be my go to for business casual wear, but the last few tops I've purchased have worn out so quickly, one of them not even surviving the first wash. With the price of their clothing, I expect better quality. Great size options though.
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October 2022 by Joyce Hudson
I just had a lot of major surgery due to cancer and I was looking for new bra’s.I told Cindy in the cross iron mall location my story. She was so help full and patient with me. I loved being served by her. I give her 10 ⭐️ .. I will definitely be back and wanting to be served by Cindy. Thank you very much. I had so much fun shopping there.
