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September 2023 by Justin Cook
I was here on Sunday September 3. At 4:56 pm there were three guys who were standing by the till left to the dressing room. The till was closed and the brown guy in a white shirt who was working in the dressing room was ruthlessly mocking the three guys calling them idiots, losers, etc.. for standing at the wrong place. Hearing everyone in the back laugh at them and not direct them to the proper till was absolutely shamefull. The brown guy in the white shirt owes these guys and apology for being a mean hearted bully. I for one will never come back here, I really hope the manager looks at this footage and punishes that staff member.
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September 2023 by Kateryna Katya
Not organized, all things are scattered and you can never find the right size. Employees in the fitting room always help, employees at the checkout are always dissatisfied with something
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September 2023 by hilary noble
The service here was pretty awful.After witnessing the counter attendant try to fist bump an annoyed customer, I was next in line. He rings up a jacket which was the wrong price, and when asked for a price check, I get treated with a large helping of passive aggression. “Never mind she doesn’t want it now”, with an eye roll. Oh well. I pay and go off to find my mother, who is picking out a baby gift.We get back in line and get the same attendant, who looks absolutely thrilled to see me again.The gift my mother was purchasing was a baby outfit, attached to a hanger with tags. You know the ones, prepackaged outfits that are packaged as a gift.This passive aggressive curmudgeon decides to rip the tags off of the gift and separate it from the hanger, something I’ve never witnessed before. When questioned, he acts like we’re a bunch of Karen’s for asking him not to rip off tags and keep the outfit in tact. We asked him to check if this was really the store policy. He refused, we left without purchasing.He also decided it was appropriate to tell me how exhausted he was. Dude, I don’t care. Hate your job? Quit.H&M, do better.
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September 2023 by Pudgy!
1 star. Staff are rude and always get mad at you for something, no price tags on lots of items, employees always on phones. I will never return to this location what so ever.
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August 2023 by Lifelemons Love
Very bad service i was not expecting this at allShe forgot to put jewelry in the bag and i paid for the itemAlso she charged twice for one itemShe ruined my day when i went homeSo I called customer service about this situation also customer service was not friendly at allI live in sw so i have to drive all way to crossiron to pick up my jewelry and fix that mistake that she madeVery bad customer serviceNext time i m gonna be very careful :(
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July 2023 by Pakistani Princess
They got the most wack organization, even value village and goodwill can do better! More than half the clothes are on the floor and they are always so unorganized you have a hard time finding sizes when they are distributed all throughout the rack. I guess that's what shopping is supposed to be like, but seriously, you guys can do so much better.
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July 2023 by Sophia
I really like this store, I was there recently. There is a young chap working there with British accent, he's customer service was superb, he answered all the questions I posed to him. I would definitely be going back there again.
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July 2023 by T Brow
Wow has this store improved. Super clean and so well organized. I'll be back to shop here for sure
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July 2023 by T N
Rude owner - manager : “ don’t touch it - it is 10k “ All the words from their mouth is stink
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June 2023 by Cin
Worst experience. The guy in the fitting room is so mean. Instead of helping the other person do the sale or organize store, he standing there not doing his job and just talking. When I asked where to place the dress, he hold its and THROWING it in table.
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May 2023 by Luna Janzen
It’s a great store, love the clothes (some are a little questionable) and could find exactly what I was looking for, But when we went here yesterday the customer service was disappointing. The employee that we went to at checkout was very bitter and seemed very annoyed. Other than that, great location .
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May 2023 by H B
Worst experience that we have cashier was very accomodating but the manager is not im looking for a medium size mens tshirt which is they only have 2pcs medium and large i talked to the staff because the medium size is the only mannequin wearing i will not ask if the store is busy but they are not infact they are just talking the manager and the other guy. Disappointent because a customer like me want to buy but the refuse
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April 2023 by Musclecarlvr
This store has some funky clothing in it. Not so much for me but it does seem to be somewhat busy when I walk by. The store is very big with lots of selection for men woman and children. The store is well lit but sometimes hard to get around areas as it is really packed with product. Check it out sometime you are in the mall.
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April 2023 by James Waurynchuk
I bought some nice outfits for my daughter. Good selection of clothes for men and women. Prices are quite reasonable. Staff is helpful. Located at Crossiron Mills Mall with a lot of free parking. I will continue shopping here.
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February 2023 by Swarndeep Sembhi
Amazing shopping experience every time. Great customer service at the check outs