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August 2023 by Jenn Dunbar
The sales lady was great. I do t remember her name but she did not hover over us like they do at most places and made herself available at any time for questions we had.
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August 2023 by Alan Kostrosky
Kim was very helpful in finalizing our decision on the model of sofa we purchased.
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August 2023 by jacki srajer
Nice big show room with a wide selection. Sales person was great, met us at the door to introduce himself, determine what we are looking for and point out some options. Provided some quotes on items we were interested in. Always great quality and service.
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July 2023 by richard vanderwal
We had the most clue less sales person witch is to bad we where there to buy a couch and chair but the lady had no clue when i asked for the couch for a 6foot 3 person just kept showing short ones had no clue your loss
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July 2023 by Peter Spencer
So happy we were met by Ruth as we entered the store. Once in a lifetime service experience. She was so helpful, knowledgeable and did everything without putting any pressure on us at all. Ruth and Maria even came to our house free of charge to make sure there was no conflict of colours and that everything would fit. Haven’t received the products as of yet so can’t comment on the delivery or long term satisfaction of items. But if they’re as good as the demos we will be happy. We are now customers for life.
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July 2023 by Debbie Daum
Spent almost $10,000 last year on a recliner and 2 leather sofas. Very disappointed with the quality and workmanship. They were great about fixing all of the problems initially. Every piece had issues. All of the sofa arms had strange folds in the leather. They lost our chair so we are pretty sure we got a floor model. It had wear marks. Now we are noticing the foam is concaving in the most used areas. It’s not bouncing back. The leather looks worn after just one year. (There are 2 of us and no kids here) The recliners fabric is starting to tear away in the area where the foot section comes out. It was so expensive we opted out for their expensive warranty. Don’t buy here. You can get better quality, workmanship and warranty for the price.
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July 2023 by Robin J Chambers
Nice big store, lots of inventory to chose from. Nice sales lady, not pushy or over talk you. Lots of parking.
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July 2023 by Fallen Corbett
Ruth was incredibly helpful with getting us a couch they fit our needs exactly. Knew where to go to show off their styles and colours
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July 2023 by Cheryl I Obirek
We purchased a recliner from a very competant sales lady, Ruth, and we travelled to pick it up at their warehouse in SE Calgary the following day, the item was not as we had expected and they offered us 3 options, one of which was to return to the store and speak with the manager. We returned to the Cross Iron store and spoke with the manager, Brian, who listened to our needs and cancelled the previous chair and my husband selected a superior chair, which had to be ordered and Brian arranged the trade-up and provided free delivery so we didn't have to go to the SE warehouse again. Thank you Ruth and Brian for great customer service...we'll be back!
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July 2023 by molly shier
It was quite a good experience. Got the couch we wanted and it was in stock. Lots of advice and looked at several options.One complaint. The couch was advertised on line at one price and the price was $100. more at the store with extra pillows that we weren't interested in. Salesman told us we had to pay that or wait for 5-6 weeks for delivery with other pillows that we still didn't want.We went ahead with pillows there but I am unhappy with this. Unnecessary and wasteful. And an increased cost.
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June 2023 by Wendy Hoffman
Great service and of course the only place I would ever shop for furniture. The old saying "only rich people can afford to purchase cheap furniture as they have to replace it constantly"
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June 2023 by mike folco
Terry was a great sales person, not aggressive but very knowledgeable at the same time. Really felt like he cared about our time and decision.
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June 2023 by michelle vermeulen
The lady that helped me was extremely helpful, and she knew when to leave us too just look around and she knew when to help she didn’t cling on like some sales people doMy furniture was delivered with top quality service. I would definitely buy from them again.
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June 2023 by D & S Fullerton
My wife and I recently furnished our living room and bedroom through La-Z-Boy near the Cross Iron Mall. Brenda and Maria were so helpful, and it was a pleasure to deal with them. They offered a free design service that made the process easy and stress free. Highly recommended!
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May 2023 by mike larner
Our experience with dealing with Joanie buying our furniture was exceptional. She listened well and showed us furniture that fit our needs remarkably well. She took the time with us, never any pressure. Our experience with Kendra was just as remarkable. We are so happy with the way she showed fabric and what we eventually chose were certainly her and Joanies expertise in fabric. They helped us choose well. The experience we had with buying our furniture was amazing, and look forward to placing in our home.
