-
February 2024 by Heather New
Outstanding customer service from Darla!She knew her stuff, offered add-ons, quickly answered questions, brought me several sizes (I had been ignored in several shoe stores earlier that day!)She was very professional, knowledgeable and extremely friendly too!Way to go Darla! I'LL BE BACK!!
-
February 2024 by Amanda's Mishmashed Adventures
Had a great experience. Darla was very patient with me while I tried on many pairs before deciding on one. I will be going again.
-
January 2024 by Patti Reid
Sam was an awesome sales associate and provided me with good information and exceptional service picking my Blundstone boots. Thanks again Sam!!
-
December 2023 by SKMG
I actually had a really awesome experience getting set up with new winter boots at this location. Darla was an actual gem to deal with, helped me go through many style options and colours. Definitely sold me on the new North Face booties, the recommendations for sizing and my lifestyle were super helpful, and I never once felt like I was annoying to deal with lol. So happy with my purchase, these booties are dynamite, thanks again Darla, by the way I loved your heart glasses!!
-
July 2023 by Aly Ho
NO RETURN POLICY, BRTUAL CUSTOMER SERVICE, AND THEY DONT STAND BEHIND THEIR PRODUCT.I bought a pair of sneakers from one of their stores. I brought them home and wore them once. I felt a defect in the sole of the shoe during the 5 hours of wear and it felt like I was wearing 2 right feet. I immediately called the online customer service and they informed me I could take it back to the store within the year as long as I had the receipt or I can mail them back. I had proof of purchase and I live in a rural area far away so I decided to mail them. They never sent me a postage email so I called back again. They informed me I needed to send them pictures of the damage (which I found silly because you cant see the damage as its on the inside of the shoe).By this time I was planning a trip into Calgary so I decided to go into Balzac Mall. The store associate refused to return them, stating they were worn. I tried to tell him they were damaged, but he wasn't budging and said he wouldn't return them due to wear. It was as if he, himself made these shoes, and returning them back would be a insult to not only him, but his children and children's children. Keep in mind I didn't even wear them for more than a few hours. I called the online support and they informed me they "couldn't force a store to take them back."They then attempted to rescind the fact that they said I could return the shoes in the first place. The supervisor who I got transferred to (after they disconnected me and I had to call back after being on hold for several minutes) was rude, condescending and snarky. So I am now left with these defective shoes. I am attempting to return them through mail, but am still not sure if they are going to refund them or not. Purchase at your own risk as they do not stand behind their products and their customer services is abysmal.Super disheartening because I know this is a Canadian chain. But if this is how they treat those supporting them, I no longer want to be a part of it.
-
July 2023 by Máté Hronyecz
The young lady didn't even bother to look up from her phone when we walked in said hi and looked around. Not even sure if she noticed us at all.
-
February 2023 by Alexander Katsabanis
Store didn’t have my size and ordered it online saying they’d refund it if it didn’t fit. Boots didn’t fit and they refused my refund quoting that I didn’t have a cardboard box. Scammed
-
November 2022 by Aisley park
friendly staff
-
October 2022 by Deep Sidhu
Just had the most amazing experience at this store! Darla was great! Super knowledgeable, friendly, and solely focused on us the whole time. Very professional and personable. We'll be back because of her for sure!
-
August 2022 by Tysha Stevens
Amazing customer service!! Very kind people working at this location. Jen was extremely helpful, kind, and energetic. She deserves to be recognized for her outstanding communication skills with customers. Would drive to this location any day over any locations in Calgary.
-
July 2022 by Kay B
Terrible customer service from Jeff. He did not hear out my concern and cut me off several times. Very rude and unprofessional. Left a bad impression on this location. I definitely won’t be coming back here to shop.
-
January 2022 by Jonathon Sidwell
I bought a pair of shoes from this location exactly 7 days ago. I noticed that the price has dropped on this pair. I came to store to do a price adjustment but was outright refused because I was using the shoes. A adjustment would only be done if I hadn't worn the shoes, which made no sense. Overall, my experience with this store was bad. I would recommend the Market Mall location as it has better staff, that is friendly and geared towards better customer service. The staff here is rude and won't not listen at all.
-
December 2021 by Shawn Robinson
Today I visited for a pair of winter boots for my fiancée. We had the pleasure of not only finding alot of great options for her feet, but also had a very good experience with Jeff. Tons of knowledge and a great personality. 10/10 would recommend ?
-
December 2021 by Androo Piek
Sam was a great help for me at this location. Extremely friendly and knowledgable about the inventory and brands. I went around the whole mall and this store had the best prices for the shoes I was looking to buy. Check this location out and ask for Sam!
-
December 2021 by Howard
I went to the store today to purchase a touque and when I picked up the touque there was a discount sticker tagged on the top right hand corner and the sales associate also mentioned about the sale on the style of touque that I chose. Once I got to the checkout and was ready to pay, the price scanned was not the same and wouldn't honour the discount. They called someone over (which I assume was the manager) and all they said was "Man, this is original price", and when I asked them if they could honour it, all they said was nope, we have to go with what the computer says, and then they just walked away. They were completely unprofessional and non apologetic at all that they mispriced an item as it felt like they didn't really care for the sale and didn't value their customers. Looking at the other reviews this doesn't seem like the first time that this has happened. Definitely will not be purchasing from this place again.
