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January 2026 by Reno Benoit
I won’t be going back to rona, had to go to 2 location to fill my order and half the stuff i was able scramble, i had to settle for crooked stuff. Waisted 2 hours of my day .
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January 2026 by Sykologist
I was looking for blinds here and I was utterly disappointed. This is my 3rd Rona location visit hoping to find the blinds I needed or get help cutting them to my size and the staff were of no use. I asked for help in the Decor Isle and someone eventually showed up after I asked for a 2nd time. The person has no uniform or credentials showing they work at the store and didn’t know much about Decor. The Decor staff finally showed up and seemed lazy that he didn’t want to cut the blinds I wanted to buy. Instead he discouraged me from buying those and insisted I buy a different type with a different color (though right size) and he said to try it and if it works to come back and buy more. I also asked for help for curtains. The staff without store credentials tried to help me find the ones I wanted, but everything was so disorganized and barely exist on the shelf. He eventually said the types I wanted were discontinued hence not being in stock.
I eventually left with just the blind which was the exact size as my window, but with no buffer room, and I it wouldn’t fit into my window. I returned to a Rona near West Edmonton Mall. That location was also helpless that I got so frustrated that I resorted to buying curtains for every room (except the kitchen). I then went to Home Depot to get some blinds hoping I’d get some. The experience was day and night there. The Home Depot staff (near West Edmonton Mall 99 Ave) were so helpful that they just took my measurements and cut me all the sizes I needed. The staff were so pleasant and attentive to details that I just returned all of the curtains back to Rona and just got everything from Home Depot who deserves my $500+. I’m never going Rona for anything as long and Home Depot has it. If Rona continues this way they’ll be forced to close their doors pretty soon here. Employees have no customer service training in both Calgary and Edmonton, and the right staff is never around.
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January 2026 by Glenn C
Great place to shop!
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December 2024 by Jack Knough
friendly and helpful associates!
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December 2024 by Karen MacIntyre
I bought a Maytag washer/dryer set from Rona, I paid for delivery and hookup. The guy didn’t know what he was doing, used a different hose which is long and snaked back there. It’s been after 30 days so they won’t come back out and do it properly. Won’t be buying a thing from Rona again. Poor service.
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December 2024 by Kenneth Moore
They have it all for building supplies and with some good prices too!
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December 2024 by Jams Airdrie
One of the worst experiences I’ve ever had.
Buying the product wasn’t the problem. But I paid to have it installed and now 2 weeks later after I took a whole day off work ( which I can’t afford) I call to make sure the install is happening as my time is 12-5pm and they tell me they won’t make it to my place till 630 pm.
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December 2024 by Kiran Bal
I had a fantastic experience working with Shelley at Rona! She was incredibly helpful and knowledgeable, taking the time to explain all the options for an electronic fireplace. Her advice was spot-on, helping us choose the best product for our needs while ensuring we got the most value for our money.
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December 2024 by Jerome Armstrong
I was just in store to purchase a new washing machine (mine just broke). I had the misfortune of interacting with 2 separate individuals who were both condescending & disrespectful.
Firstly, the female who was sent to assist me with my purchase didn't care to help me at all. She had no answer to any question, she walked away several times during our conversation & when I asked if I could turn on the machine she pretty much told me to go somewhere else to buy it.
Then comes her coworker who wanted to know why I would want to see the machine turned on, I had to explain to him that I'm not comfortable buying a $1,300.00 machine without so much as turning it on, to which he was like shrug whatever.
I'm sure there are still decent employees in the store but the two I interacted with today left such a bad taste. Needless to say, I'll never shop here & I'd never recommend to anyone.
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December 2024 by Autumn Schmidt
The customer service at this location is amazing - much more success at Rona than Home Depot in Airdrie. If I can't find what I need, the staff has always been so helpful and knowledgeable. The store is well laid out and spacious, lots of products available!
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December 2024 by Rikki Nelson
This place never has what i need.
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November 2024 by Rosadelia Villanueva Villanueva
Very courteous salesperson and very prompt delivery
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November 2024 by Mel Procyk
Staff are friendly. I know it's not much of a plant season in November, but there wasn't much for indoor plants and pot selections. Still bought stuff though.
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November 2024 by Chantal Leroux
The person helping me in the paint department was amazing. So helpful and pleasant. Knew what to ask and how to help.
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November 2024 by Homero Juarez
Poor customer service really bad
