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September 2023 by sriram tadiwaka
I was there last week and there was a sales rep her name is “Jan - Lynn” she helped me out all through out my time at the store , friendly and helpful.I would like to give her 10 stars for her customer care skills .Thank you
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September 2023 by The Critic of Calgary
Great selection. Staff kept INSISTING on helping me. Wish they wore nametags so I could give him a shout out :(
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May 2023 by Ajax Fung
I am part of the Polo connect program and my birthday was on May 20th. I made a purchase at the Polo outlet store Saturday on May 20th but did not receive a birthday coupon. When I called into the Polo store in the morning of May 21st asking for a price adjustment for the birthday coupon, I was told that all I needed would be the receipt of my purchase on the 20th. When I went into the Polo store on the 21st and asked for the price adjustment, I was turned away because I did not have the coupon despite proving my birthday to be on May 20th with my ID.I am making a formal complaint about the general manager at the Crossiron Polo location as I was informed by a sales associate later that I should have been entitled to the discount, especially after showing my ID to the general manager. I am incredibly dissatisfied with the service I was given.
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March 2023 by Tolu (PTM)
A great store to buy different types of Ralph Lauren designer clothes.
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January 2023 by Preet Gill
It’s Great collection in this store and indian Lady at the store helped with different sizes and suggested many styles , thank you
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January 2023 by Matthew Zitter
Great looking store, Micheal was able to go into the back and grab us what we were looking for when it wasn't on shelves!The reason I'm giving a 4 star review is cause of who I assume is the manager originally telling me what they had on the shelf is all they had just for Micheal to come up 5 min later to offer to look in the back. AND THEY HAD ITProbably not great for business on the managers behalf, shouldn't lie to customers just because your lazy.
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January 2023 by Matthmm123
Great looking store, Micheal was able to go into the back and grab us what we were looking for when it wasn't on shelves!The reason I'm giving a 4 star review is cause of who I assume is the manager originally telling me what they had on the shelf is all they had just for Micheal to come up 5 min later to offer to look in the back. AND THEY HAD ITProbably not great for business on the managers behalf, shouldn't lie to customers just because your lazy.
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January 2023 by Shallu Bajwa
I was in store and dealt by manager Lee, I was not able to find my receipt and he told me that he can’t find the transaction in system, after thoroughly searching I finally found my receipt and he told me that this item didn’t run through your profile and I asked him why he said they are not obliged to.I said how client would know as I was under impression that I don’t need to keep my receipt since it’s under my profile, I was very frustrated and he was like not helpful at all, if I wouldn’t have found my receipt than I was stuck with store credit and he was so adamant about his behaviour that it’s not their responsibility to let the client know that they need their email id to have items in their profile or email
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December 2022 by Vivian C
I called the store to check if they had an item in a particular size, I was assisted by Obayed. He was very helpful, he went over and beyond my expectations. Thanks for all your help and you should train people on customer service skills.
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December 2022 by Noopur Date (Noopur Date)
Great collection and Lady at the store helped with different sizes and suggested many styles too. ??
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October 2022 by Marlene M. Bjordalen
I went today September 14 2022 10:00am to return 2 items without receipt. I live in Red deer and I called the store on September 10 at 3:48pm to ask if I can return and item without receipt and he said absolutely you can, you have at to 1 year and we can look for your email address to find your receipt. I never returned anything I always keep ithe items i buy and I always keep my receipts for all the tracking in my account. Diane or Diana was the person that I was talking too. Let me tell you, this person have no CUSTOMER SERVICE AT ALL!!!! she was very rude, keep interrupted me when I was trying to tell her that I called and one of her employees told me what your already read. I'm not that kind of person raising my voice, but I had to, because she was raising her voice, and tell me that's not her problem that I lost my receipt, and keep making excuses, because she didn't want to give my money back. I bought those items on August 22 of 2022. I left the store shaking and felt horrible!!!. I don't know who own the store but you can keep people like this working in your store. I'm a customer of Ralph Lauren for years and this is my first time some one treating me in the way she did. If I could I will gave the store 0 starts but I can. Sadly I will NEVER GO BACK TO THE STORE!!!!!MARLENE MINCHAU.
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October 2022 by Tariq Parvez
I tried to do purchase online from Cross Iron Mills -Ralph Lauren outlet and was assisted by Camila, I was helped professionally and delicately. She did all the help to for making good selection about colors of my choices and size . Employee like Camila are real asset for an employer , other should follow her foot steps , Thank you so much Camila ????????????????????????
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September 2022 by Melanie Crawford
Great selection of items! The lady who helped me is superb. Shes very helpful however while browsing one of the seller Vanessa approached and was very rude and pushy. I told her Im already been helped by someone but she insisted of taking the items away from me and she started arguing with her colleagues in front of me. Very improper and unprofessional!
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February 2022 by Shehzana Bawa
Went to Ralph Lauren to buy some gifts. Associates are very helpful though the problem is with the sizes. They are mostly sold out with sizes for the style that are popular. Overall it was a nice experience.
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February 2022 by Color of Paint Time
Very high prices but quality is good. I still love them. Anyone can wear their clothes but it doesn't look good for a night out.
